Lee's Air, Plumbing, & Heating

Ravina D.

We had our heating and air replaced by this company this past summer. The new air conditioner stopped working that same day, which a tech did come out to fix the problem. One of the vents was also incorrectly measured so the wrong size filter was brought on the day of install. A few days later we had an appointment for the correct filter to be placed. The tech came and then realized he was given the wrong size filter once again. So he left to go get the correct filter and came back a couple hours later. He was extremely nice and apologetic, and I felt bad that he was running around in the hundred degree weather. . It was just frustrating that my work was being disrupted a couple times in the same day.
The city, then came out a couple weeks later to do the final inspection and sign off on the permit. And it did not pass inspection. We waited a few weeks and never heard back from Lee's on when someone was going to come out to complete what the city recommended. I called the office And it sounded like the ball was dropped. They then scheduled a tech to come out to do what was needed. And then I had to schedule another appointment with the city and the inspection was finalized.
Last month, Lee""s came out to do a maintenance inspection. it was noticed that our30 year old air ducts are bad and may need to be replaced. We were told we would be sent an estimate. We were extremely frustrated that this was not caught in the summer when we had the entire system installed. We then waited a couple weeks with no estimate sent to us. I called the office yesterday and asked for the estimate. The receptionist said that someone was supposed to call us to schedule an appointment for another tech to come out to do another inspection and to do an estimate. I asked why no one has called us and she was only able to apologize. We made the appointment today between 10 AM and noon. At 1 PM no call and no one came by our house. My husband called the office and was told that the tech had a family emergency. And that we would need to reschedule. We've been sitting here waiting all this time for nothing. We are extremely patient people and understand that things happen which is probably why we put up with so much with this company. But this was the final straw. We paid a lot of money to have both systems installed. And we wish that we went with a different company from day one.

Jerri C.

They were very professional, courteous and on time. They were very knowledgeable. Zacary informed me of what the process would entail. I was impressed with how courteous Zacary was. I felt he was very sincere in his desire to do the best possible job for me on this installation. He had to make some adjustments to his original plan. But I had full confidence that he would make plan B work and he did.

Lee H.

Update: It's never too late to try and rectify things. Thank you again for reaching out and clearing things up, and the kind offer of waiving the diagnostic fee. While appreciated, I want to make sure you're paid for the work performed. I've updated the review to 4 stars.

I was really hoping this would have worked out better, but I think there's a communication issue happening internally. If I could, I'd give them 2.5 stars. Not the worst, but not the best.

I let their dispatch people know I wouldn't be home, but I don't think they communicated that to their tech. The tech did the best they could with the information they had, but unfortunately, that left me with a hot house for longer than I had hoped. I ended up just repairing the unit myself.

Also, the quote was pretty high. $500 to replace a single pole contactor, it's a $20 part and took me 10 minutes.

Bill T.

I had a problem with a clogged drain to my septic tank. Nathan Hamilton came to my home promptly to diagnose and correct my problem. They were not able to make the repair as our contract stated. Nate suggested relining the pipe. I took his advice and completed the repair.

Mark G.

Lance was fantastic in diagnosing the bad contactor issue in 10 minutes which took another company an hour to miss it and almost sent me on a 1200$ goose chaise. The best electrician and HVAC specialist I came across in a while. Thank you Lance!

N Suzanne W.

Nathan was awesome to work with and tells it straight. I appreciate the honest feedback and helpful tips and education he provided while there.

S R.

I was a customer of crystal blue for several years and was a little hesitant when I called and found out that the had merged and were now Lee's, but my technician Lance was beyond amazing. He was prompt, extremely informative, and really helped me understand my hvac units. I will 100% continue to use them for any other future needs!

David B.

Arrived 15 minutes after calling to clear clogged drain. Good job, took about 30 minutes. Chris was knowledgeable and responded to all my questions. Cleaned up after his work and returned everything back to where it was.

Paula L.

Responded promptly! Diagnosed the problem, and, in addition, solved the mystery of a long standing leak that even Roseville Utilities could not figure out! Since it turned out to be a sprinkler issue, I will look for a specialist in that area. For any other plumbing issues I will call Lee-for sure!

Sam P.

I could not recommend Lee's enough!

We just finished an installation of a complete new heat pump/ac system. From the very beginning, Todd provided me with all of the information I needed to make an informed decision. He took the time to explain everything in as much detail as I wanted, and was available for several follow-up questions as I was deciding on a product and a company to go with. It was mostly due to the confidence I had from my interactions with Todd that I decided to go with Lee's Air.

When it was time for the install, John and Austin did an amazing job installing the whole system in 2 days. It was definitely difficult and highly technical work, but they made it look easy.

After the install, they helped to facilitate the testing and city inspection.

I am confident in their work and that they will be happy to support me in the future. Huge thanks to Todd, John, and Austin and everyone over at Lee's!