Lee's Air, Plumbing, & Heating

Arjuna D.

I cannot help but feel humiliated by this company. My task was cooling a small 200 sq ft garage room, and wanted a mini split installed. While I received a few quotes from other companies averaging $6k, I thought that was a bit excessive for this small room. Therefore, investigated buying my own mini-split and have professional installation. After a plethora of google research and few phone calls, the average installation was around $5k.
In the Sacramento area, there are quite a few AC companies that are complete rip-offs. I called Lee's because they had a good rating on google, and a slightly lower rating on yelp. I informed them I wanted to get a quote on installing a mini-split I was buying, and they made an appointment to look.
The technician gentleman was very friendly; however, I could not help but feel humiliated afterwards. Here's my experience:
At first, I gave a quick explanation of my situation and he quickly said around $4800 for installation, but then continued to explain my need for a mini split to cool this small room. I was then told we don't install another units. Then we talked about my other quotes and was told I am not going to like his estimate if I thought $6k was too high. He did his thing on the tablet and quoted me a whopping $20K for a 200 sq ft room. He said it was a ""Mitsubishi brand"" not the other cheaper brand. (After he left, I looked up the cost of this so-called brand and the cost was around $2k +/- . My purchased brand being the same, around $2k) We spoke about Lee's policy on not installing purchased units, but he said let me call the office. I was then told a still whopping $18K for installation. We spoke a little more about how they do not install other units. While I totally understand this, I mentioned that it was okay, but explained I did say I wanted a quote for an installation of a purchased mini split when I called for an estimate. In my mind it would have saved the trouble of a trip for Lee's, right? However, I said that it was okay, I understand. He actually told me we can go to vehicle and hear the recording if I wanted. Really??? Was he trying to see if I lied, as if that was important. How humiliated I felt. Why would I lie, I don't care if you do not install other people's Mini-Splits, if you don't - you don't - why the hell would I want to hear my own conversation I had with dispatch. Would that reverse your decision to install one? No, so why say it!
This company does have good ratings and quite frankly I do not know if my experience was a single humiliating experience to stop a sale or customers just do not realize they can get an installation of a mini split from just about any other company for far less. To me the cost provided is insanely high, and I felt ripped off and humiliated to think their offer was a reasonable offer for a small room. They did offer financing as if that makes it okay to charge $20k for a 200 sq ft room. The other companies offered me the same financing but at $6K. I was not aware they sent me a quote via email. I only saw the email later that night. The email had the documented quote, but it was at $18.5k not $20k, for a full installation and another document stating, me, the customer thought they would install a purchased unit when they do not. As if that makes things legal. I would stay away from Lee's; that is my opinion. If you had a better experience and are okay with paying $20k for a 200 sq ft room, then good for you. We live in California where everything is overcharged, and Californians think that it is okay because they do not realize or do not care that just about any other state is far cheaper for the same exact devices and same exact labor. I know I babbled on, but this is just my personal experience. Hopefully, you do not have the same experience - do your research and please look at several companies before choosing Lee's.

Geran S.

We originally worked with Crystal Blue in Loomis to install our QuietCool Whole-House Fan, so I called them to take a look when we couldn't switch the fan on anymore. Lee's has taken over for Crystal Blue it seems.

The technician came out within a business day and was incredibly friendly. He reviewed our system and determined that the controller was no longer working. He stated that QuietCool no longer makes that controller and that we'd need to replace it with a new wireless one offered by QuietCool. The total cost would be just over $1000 to remove the old controller, buy the replacement wireless one, and install it.

I am happy that I wanted to investigate further... I called QuietCool to ask them about replacement parts. They told me I could order the same wired controller I have now for $25 on Amazon or $30 from QuietCool. Replacing the controller is as simple as replacing a light switch (which I can do).

In addition, I did look into the wireless switch that Lee's Air, Plumbing, and Heating recommended. That switch costs $150 retail and takes under an hour to install. No massive amount of rewiring work is needed.

As I said, the tech was super friendly and very thorough in what they checked. But it is frustrating to be told that a part is no longer available when you can order it from the manufacturer, Home Depot, or Amazon, on top of hearing a fairly exorbitant price on installing a part.

Ravina D.

We had our heating and air replaced by this company this past summer. The new air conditioner stopped working that same day, which a tech did come out to fix the problem. One of the vents was also incorrectly measured so the wrong size filter was brought on the day of install. A few days later we had an appointment for the correct filter to be placed. The tech came and then realized he was given the wrong size filter once again. So he left to go get the correct filter and came back a couple hours later. He was extremely nice and apologetic, and I felt bad that he was running around in the hundred degree weather. . It was just frustrating that my work was being disrupted a couple times in the same day.
The city, then came out a couple weeks later to do the final inspection and sign off on the permit. And it did not pass inspection. We waited a few weeks and never heard back from Lee's on when someone was going to come out to complete what the city recommended. I called the office And it sounded like the ball was dropped. They then scheduled a tech to come out to do what was needed. And then I had to schedule another appointment with the city and the inspection was finalized.
Last month, Lee""s came out to do a maintenance inspection. it was noticed that our30 year old air ducts are bad and may need to be replaced. We were told we would be sent an estimate. We were extremely frustrated that this was not caught in the summer when we had the entire system installed. We then waited a couple weeks with no estimate sent to us. I called the office yesterday and asked for the estimate. The receptionist said that someone was supposed to call us to schedule an appointment for another tech to come out to do another inspection and to do an estimate. I asked why no one has called us and she was only able to apologize. We made the appointment today between 10 AM and noon. At 1 PM no call and no one came by our house. My husband called the office and was told that the tech had a family emergency. And that we would need to reschedule. We've been sitting here waiting all this time for nothing. We are extremely patient people and understand that things happen which is probably why we put up with so much with this company. But this was the final straw. We paid a lot of money to have both systems installed. And we wish that we went with a different company from day one.

Jerri C.

They were very professional, courteous and on time. They were very knowledgeable. Zacary informed me of what the process would entail. I was impressed with how courteous Zacary was. I felt he was very sincere in his desire to do the best possible job for me on this installation. He had to make some adjustments to his original plan. But I had full confidence that he would make plan B work and he did.

Lee H.

Update: It's never too late to try and rectify things. Thank you again for reaching out and clearing things up, and the kind offer of waiving the diagnostic fee. While appreciated, I want to make sure you're paid for the work performed. I've updated the review to 4 stars.

I was really hoping this would have worked out better, but I think there's a communication issue happening internally. If I could, I'd give them 2.5 stars. Not the worst, but not the best.

I let their dispatch people know I wouldn't be home, but I don't think they communicated that to their tech. The tech did the best they could with the information they had, but unfortunately, that left me with a hot house for longer than I had hoped. I ended up just repairing the unit myself.

Also, the quote was pretty high. $500 to replace a single pole contactor, it's a $20 part and took me 10 minutes.

Bill T.

I had a problem with a clogged drain to my septic tank. Nathan Hamilton came to my home promptly to diagnose and correct my problem. They were not able to make the repair as our contract stated. Nate suggested relining the pipe. I took his advice and completed the repair.

Mark G.

Lance was fantastic in diagnosing the bad contactor issue in 10 minutes which took another company an hour to miss it and almost sent me on a 1200$ goose chaise. The best electrician and HVAC specialist I came across in a while. Thank you Lance!

N Suzanne W.

Nathan was awesome to work with and tells it straight. I appreciate the honest feedback and helpful tips and education he provided while there.

S R.

I was a customer of crystal blue for several years and was a little hesitant when I called and found out that the had merged and were now Lee's, but my technician Lance was beyond amazing. He was prompt, extremely informative, and really helped me understand my hvac units. I will 100% continue to use them for any other future needs!

David B.

Arrived 15 minutes after calling to clear clogged drain. Good job, took about 30 minutes. Chris was knowledgeable and responded to all my questions. Cleaned up after his work and returned everything back to where it was.