Lee Mechanical | Service

Trish G.

My handyman advised me to get a plumber for a blocked kitchen pipe. I called Lee and was told there was a trip fee and a plumber rate of $104/hour. Plumber came and told me that there would be a one hour minimum fee of $125/hour and an equipment fee for the snake (that he wasn't sure was long enough). This basis information was not provided when I called in.

Karen S.

I would give 0 stars if I could: guy comes over to fix frozen water pipes in mobile home. He asks if pipes are copper or plastic and I say I dont know because I hadnt lived here that long and pipes are under the trailer. So he assumes they must be copper since it is an older home. He calls the office to have them bring a unit to thaw pipes. We wait for an hour during which time service guy sits at my kitchen table talking nonstop. The unit arrives but is useless bc pipes are plastic. Im billed for one hour labor plus house call! Now I am about $175 poorer and still have frozen pipes. Service guy was nonchalant about it. Left me in tears.

Jeff H.

So many problems with Lee. Below is the whole story of my experience with Lee, enjoy the short novel to explain it all:
My heat went out sometime during the night so I called first thing in the morning (Thursday). Since I had an appointment that day, I asked if the technician could come after that time. While at the doctor's I received a call that the technician was on his way.
After that mix-up, I arrived home and the technician arrived shortly after and diagnosed the problem. Lee did not have the part in stock so they ordered it and had it overnighted. The next day (Friday) the technician arrives only to find that he ordered the wrong part. This of course means they cannot get the correct part until Monday. Meanwhile, it's -5 degrees outside.
During the weekend, I find that the technician left a gas leak from the furnace (right next to my running gas fireplace).
After this fiasco, I called the office early Monday morning asking for the favor to have the technician scheduled to arrive no sooner than 5:00 pm since my boss was questioning why I was taking so many days off to fix a furnace. The person who answered was extremely rude and kept speaking over me, telling me they would not do such a thing and I should be at home so they can fix my furnace. After a few minutes of trying to get the Lee representative quiet to listen to me, she finally listened to what I had to say and as I explained the situation that had already transpired she finally started being somewhat helpful and we reached a compromise of an appointment late in the day. We finished the conversation with the understanding that they would call me when the part arrived so I could make the 45 minute trek from work to home to be there to let the technician in.
Fast-forward to 3 pm, still no call from Lee so I gave them a call for an update. I was told the part wasn't in yet but another promise they would call the moment it got in. At 3:45, I received a call from the technician asking why I wasn't at home. He was there at my home with the part in hand ready to install it.
After rushing home, the technician installs the part and after installing, he was very polite to listen to my frustrations in dealing with Lee over the past 5 days as well as his breakdown of leaving a gas leak right next to a running fireplace. He promised he would bring it up to his Service Manager and I could expect a call from the service manager. This was on 12/19/16. I am writing this review on 1/11/17. Still no call from the Manager and to top off this whole circus, I got a bill on 1/6/17 where I'm being charged for the incorrect part plus I'm being charged for an excess of labor. Not only the time that the technician was installing the part but also the time that it took for me to explain to him the problems. I would estimate that it took the technician 45 minutes or so, and I'm being charged for 1.5 hours of labor. Requests to have the technician call me have so far been ignored.
I would not recommend Lee to anyone.
UPDATE (1/16/17): I called in to Lee and asked to speak with the Owner. I was put through to him where I aired my grievances. He was very polite and listened to the whole situation. I believe he had read this review online prior to my call. I'm still rather confused over the whole situation. He described how he had a different invoice in front of him than I had in my hands. Not sure why a different bill would be sent than on record at the company. No explanation offered on why I was being charged excessively on labor.
I refused to pay tax on anything to make up for lost time at work, the owner did waive that.
All-in-all, I still do not feel the scales are balanced between the ineptitude displayed by this company in handling my emergency and what I had to pay out to them.
If you should choose to have Lee work for you, ensure billing is correct and be prepared to follow-up to ensure they have done a proper/satisfactory job.
I still would not recommend Lee to anyone

A L.

Do not use this company. Had some service done - (a winterization) ended up with a broken pipe in the Spring. Called and they would not take any responsibility for the broken pipe. Even talked to the owner. They said ""no guarantees"" Geez, thought that is what we hired them for!! There are other companies with much better reputations. STAY AWAY FROM LEE PLUMBING!!

Linda D.

quality contractor. came out, gave me a price before they started. did the work for the price they said. very happy. referred to them by my neighbor. will use them again for my plumbing, hvac, and electrical needs. they also do a lot for the community. great family business.

Gal F.

Had someone come out from Lee to get an estimate on installing a whole house generator. It's been over a week and still have not received any prices. If they didn't want the job, they didn't have to waste our time as well as theirs.

Carlos B.

I needed a gas line run from the meter to the furnace as I was switching over from electric to gas. I called Lee Plumbing so I could get an estimate but nobody picked up the phone; so I left a message to return my call; I'm still waiting; I guess they don't need work!!!

Jana L.

I had some leeking in my plumbing by my toilet. They came over and broke a hole in the toilet and had to pay for a new one a few weeks later. AVOID!

Brian N.

Had an appointment at 1pm. It's 1:40pm now and not a word from Lee Plumbing. I called about 20 minutes ago and they said the guy is on his way. This is rediculous. I should have listened to the other reviews.

Paul P.

I have mixed feelings about this company. As I understand it, my landlord had contracted them to bring this 100+ year old house into compliance for renting. Whether it was them, or previous electricians/contractors/landlords, my apartment was not up to code when I moved in. I reported to my landlord, who called Lee.

The woman on the phone indicated to me that they were going to band-aid all the outlets, and leave it as that, which was what their original contract had specified. Boo. 0 stars.

But when the electrician showed up, and saw what was actually going on, he looked for the root cause of the problem (one ground wire that had been cut off instead of connected), and fixed the problem, rather than band-aid it. For this, I'm very grateful.

So bottom line, Kudos to Kyle for doing the right thing. But not to the office manager (or whatever her title is) for wanting to just band-aid over it.