Lee Mechanical | Service

Jennifer D.

Lee Mechanical is our go to contractor for plumbing, HVAC and electrical work in our home. We have an older home that requires extra TLC and every member of the Lee team does a fantastic job guiding us on the best options to upgrade our home as necessary.

Elena G.

Our water heater stopped working and we called Lee Plumbing to get a quote for the repair (we already knew the part that needed to be replaced prior to making the call). Over the phone we were told the part would cost $45 plus labor which was $125/hour. The office representative stated that it would most likely take less than an hour to replace that part so we were expecting to pay $125+$45, roughly about $170 plus tax. They ordered the part and when the technician arrived he immediately noticed the water heater just needed to be reset (meaning a button had to be pressed similarly to the electrical panel reset), took about 1 second to do. Then he put the cover back on (4 screws) another 2 min. Then he lit the pilot and the water heater started working right away. He then looked around and spent another few minutes cleaning the vent. He also noticed the flame was lazy and informed us we should contact the gas company to come out and check the gas pressure. It was just my mom and I at that time, so he proceeded to explain how the water heater works, the dangers of carbon monoxide poisoning, etc. This was all valid information, but we weren't asking any questions. Then he spent more time taking videos of the water heater running, showed us the videos etc. I didn't realize it at first, but he was literally dragging and making conversation to justify the billing. I was running late for an appointment, so I asked him how much it would cost so I can leave. He told us $295 plus tax. My jaw dropped, he had been in our home for about an hour of which 15-20 min were spent working on the water heater issue, and the rest was just making conversation, providing unnecessary or unsolicited information. I even said a few times that I don't need to know how the water heater works and I am running late. Then we spent another 15 min arguing about the cost, he called the office, tried to charge us for material and labor even though no materials/parts were used. I had to leave, so he ended up charging $195 plus tax for 1.5 hours of labor for a 20 min job. I would have been happy to pay $125 plus tax and be able to take a shower with hot water prior to my appointment, but instead I ended up being taken for a fool (I think it's common knowledge that service repair men take advantage of women that are home alone). I was very upset and late for my appointment so I decided to call the office the next day to provide feedback for my experience. The office manager called me back a few days later. She did not seem interested in what happened and informed me that since the water heater is fixed there is nothing really she can help with. I hope this information will help someone in a similar situation. Next time I will make sure to confirm for the price once the issue is fixed and not allow the service person to drag in order to charge more labor cost. I am very disappointed with the customer service received from the office manager as well, she could have at least been nice about the situation.

Rayne B.

If i could give ZERO stars, I would. I literally just called to get out 2 commercial buildings serviced/repaired. The airhead that answered the phone, apparently saw the area code that I was calling from and hung up on me. How ignorant was that? Apparently she doesn't know that people move to different states, have different lines of businesses, travel, etc. just bcse you don't have the SAME area code as the business you're calling doesn't mean that a solicitor is calling you GENIUS.

So thanks to her, we gladly found their competitor and are more then willing to give them our money, business, and referrals.


Train your employees better and your Yelp reviews just may increase.

**And NO ""Kendra"" my review is NOT a scam, I have better things to do. I just figure I'd advise others on the bad customer service I received.

Rosemary R.

I cannot express in words how much I appreciate Lee Plumbing and particularly, Nick Peter, who did the clean up and top-notch repairs. I received service like no other company would have ever provided and truly don't know what I would do without Nick. This is the second time they have immediately come to the rescue for me.

Nick is incredible and went above and beyond to help a damsel in distress when the water heater leaked and I had a flood in the basement. It was a mess!

He was kind enough to call me back at 6:30 am, immediately came out to observe the situation, knew what needed to be done, and even though he was completely booked that day, stayed to hold my hand and pushed back his other appointments in order to take care of the grueling job. He even went as far as helping me clean up the soaking wet carpet! Unbelievable and priceless.

He was so thoughtful and kind and I couldn't hug him enough! What an asset he is to the company.

Rose

C M.

I called Lee mechanical about getting a new A/C and they were way cheaper than anyone else and listened. The price was in the 3's for a high rated elite series 2.5 liter when nearly everyone else in town wanted near 4K-5K . Plus they fixed a run issue and upgraded a feature with my furnace.

They put it the a/c unit high on gravel as I requested which everyone should do b/c the plastic sinks over time-I like it high off the ground b/c of snow, and water.

Polly H.

wow! Shane Wilson and Tom Lee were two of the nicest, most professional and competent individuals I have ever met. They were on time, went above and beyond the bid and beyond what the bid mentioned. They were very neat from the beginning to the end. They exceeded my expectations. I would highly recommend them to anyone who has any plumbing issues.

Kevin Z.

I was skeptical of the service from Lee Plumbing after they lost my initial work order, but since we had had good experience with them at my workplace, I gave them a second chance. I am glad that I did.

The plumber called as expected with and ETA for his arrival. Once on site, he quickly jumped into action fixing my sink drain, devising a solution for a tricky sink installation that had stumped my best DIY efforts.

We discovered after the drain installation that the pipes still blocked the vanity drawers from closing and the plumber offered to help me shim the cabinet to make room and reattach the cabinet to the wall. While only taking an extra 15 minutes to complete this task, the job would have been much more difficult without his assistance.

His expertise, willingness to go the extra mile, and his concern that everything was functioning properly before he left was something that you don't always find in the trades. Kudos to Lee Plumbing!

Todd W.

Water heater was not working. Got an appointment the next morning. Upon inspection the heater was leaking and needed to be replaced. They changed their schedule to accommodate me and replace the heater same morning. Kevin was very professional and friendly. He updated me with progress reports several times. Very satisfied with this company.

Dan R.

Imagine buying a house, nicely kept up, the HVAC system seemed decent, and well maintained. Then, winter came along and the furnace craps out. Why? Because the system had cracks in the heat exchanger (causing the carbon monoxide detector to go off) and when checked out it wasn't worth it to replace the heat exhanger. Who was the contractor whose stickers were ALL OVER EVERYTHING? Lee's. They didn't catch a cracked heat exchanger (DANGEROUS!), and I didn't expect to have to replace a furnace months after buying a house. Needless to say, I will not be using Lee's in the future.

Trish G.

My handyman advised me to get a plumber for a blocked kitchen pipe. I called Lee and was told there was a trip fee and a plumber rate of $104/hour. Plumber came and told me that there would be a one hour minimum fee of $125/hour and an equipment fee for the snake (that he wasn't sure was long enough). This basis information was not provided when I called in.