Lee Heating & Cooling

Joseph L.

DO NOT USE THESE GUYS! 1. They say 24 hour service, but did not answer or call me back on cold Saturday night. 2. Tech(Giovanni) showed up with a leak detector tool 3. Tech misdiagnosed my problem 2 times and I had to call Economy, who found the problem in 2 minutes and fixed it fast. 4. Charged me $314 dollars for first pound of refrigerant and $175 per pound for more. Economy charges $89 for each pound. 5. Manager Steve not very customer friendly and told me it really didn't matter if I was a customer anymore. 6. Read on for details. On a call Saturday evening my heat was blowing cold. So I called Lee heating about 10:30. They are supposed to be 24 hour, but nobody answered and did not return my call even though I left a message. Finally next morning I call and tech agrees to come out. He looks at unit and see a little staining near the valve you fill the outside unit with. He assumes it leaked from there. He refills system and waited for 10 minutes and all seemed well. He did not have a leak detector with him to confirm there was no leak. That night about 8 hours later, again the system blows cold air, not heat. I call them back. Giovanni comes back out, and while looking at the same valve, he sees a mist coming out the top. He looks up there and sees some oil on top of the grate. He then tells me the coil has a hole in the top and I need a new coil. He did not look further into the unit to see if it could be coming from elsewhere. He said I need to call the company that installed the unit. So I called Economy. They come out the next day, and in less than 2 minutes he sees the problem and shows me. There is a leak in one of the copper solder joints where it vibrates as the unit is working. This is a known problem with these unit. He takes the fan off, pushes lightly on that joint, and you can here it leak. He solders it in a couple minute. He then spends the next 90+ min pressure testing it with nitrogen. This apparently cleans out impurities and can show minimal pressure loss. Lee heating never did this. Finishes and recharges, checks to make sure sure the temps coming out of unit are good, and all has been good since. I called Lee to let them know my concerns. The woman said she will pass it to her manager Steve. 9 days later I call back because he never called me back. I finally get to speak to him and he defends they did everything right and tells me it really does not matter if I am a customer of theirs anymore. He said they did their job by getting my system working again, even though only for 8 hours or so. He said on the second visit the correct call was to call the installing company. So if you only want a temporary fix, call Lee. If you want a real fix, please call Economy. They were totally awesome and don't overcharge you for the refrigerant. Steve was totally unprofessional and unwilling to waiver that they did any wrong, even though it was actually only a 5 minute fix. So I had to pay twice. They lost me and anybody I know as customers for life. Thanks Steve.

Bob B.

I've been doing business with Lee heating and Air for more than 5 years now since we moved to Pace. Recently I thought it was time to have the lint that led to the roof cleaned to keep from having any house fires. During an HVAC maintenance at my home I mentioned it to the technician and he called the company to set up an appointment for me to have the lint vent cleaned. I was a little astounded at the initial quote but I figured since I was a long time customer of Lee heating and Air that they would give me a bargain quote. When the two technicians came they went up on the roof one of them went up on the roof and they could not get the protective cone off the pipe so they said they would have to clean it from the source which was fine with me they spent about 15-20 minutes putting the links of the cleaning cleaning router up through the pipe when the bill came it was $600 after certain discounts. In the following weeks I have asked several companies and technicians who have visited a home about their pricing. Lee heating and air charged me more than 2 to 3 times what the going rate is for the cleaning I am currently waiting for a leak heating and air manager to contact me to see if we can work out a refund for the exorbitant amount that I paid for the vent cleaning. I think if we can't come to an agreement that I will need to go elsewhere to have my HVAC heating and air attended to with a maintenance plan we shall see.

Peter O.

Raymond gave excellent service and super fast response time!! I called at 8 am on a Saturday morning and Ray was here within 45 min and had our ac going in no time. I was shocked at how fast he got here and got the air on. It didn't even have a chance to heat up in the house. Would deff recommend these guys! Thanks for your service!

Jason F.

This company installed a new heat pump/ac in our home in June, 2024 for $14,000. Here it is September, 2024, unit is not cooling. Called on Sunday, received no call back, finally we called them on Monday morning and they sent a technician that afternoon. After spending over three hours, telling me not to use the air filters I had bought, etc., he claimed it would take some hours for the house to cool down from 79 to 71. This sounded strange as it was extremely hot when we had the unit installed and it cooled our home very fast. Here it is Wednesday, unit has been running nonstop for three days, temperature is down to 76 probably because it's cooler this morning, but still has not reached the set temperature. Received a call from the company they are sending the SAME technician that spent over three hours working on it Monday and couldn't repair this brand new unit. Would not recommend a company that cannot service what they sell!!!

Anthony B.

Do not call this company! Through a fault of my own I disabled my AC unit, called this company during a workday and was told as soon as the service tech was done at his other job, he would come over. He did... and charged me $460 for showing up! He did replace a part that I have since found out was a fair price, but at what point was less than an hour of his time worth $460! I am an elderly woman, and I firmly believe he took advantage. He also provided me with a very high quote for a replacement system that I will not use. Do not trust this company!

Timothy B.

scammers!!!!! i have owned 3 homes and never had such a ludacris experience!!! they pressed me to buy a whole new furnace at the cost of 12,000.00!!! without taking a breath he said, and the ac unit will be about 13,000.00!!! but no worries, he can finance me today. absolutely ridiculous price gouging!!!!! the second company i called reassured me that my unit was in great working condition for its ripe old age of 7 years!!!!!! i recommend m-3 air condiitoning services 850-698-2825 who charged 129.50 on a next day appointment to make sure my small problem did not leave me out in the cold!!!!

Javier G.

When a business offers you a free A/C inspection, then the old proverb """"if it sounds to good to be true, it usually is! I looked at your rating and previous customer reviews and it verifies what I suspected. I wonder if anyone has contacted the better business bureau and reported you folks.

K L.

Absolutely do not use this company. My grandfather received a flyer in the mail saying they will come out and do an inspection for free. My grandfather took it. They were honest with the problems with our air conditioning, but tried to take my grandfather to the cleaners. They tried charging him over $5,000 dollars to clean vents, the filter, and install a UV light. The UV light alone they said was $2,000. I later learned that the people that come out for the inspection work on commission. So, of course they are inflating the costs of their services to gain more money. When I told the man who came out it was absurd that a light would cost $2,000, his attitude completely flipped and he was throwing a hissy fit. I later called Economy. I saw they had good reviews on a local community board. They came out, saw the same issues, and said they would do it for less than half what Lee's hearing and cooling said. What was so horrible about it was that they were trying to play my 90-year-old grandfather by saying they'd give him a discount and that they respect veteran's because Lee is a veteran. Absolute BS. They were trying to scam an old man by playing at his heartstrings. Avoid this company and their predatory practices.

Rachel L.

Lee's Heating and Air overcharged me $600.00 to take this much lint out of my dryer exhaust line. I called and spoke to a supervisor and he acknowledged that apparently they had overcharged me. We agreed that he was still going to overcharge me more than any other local business charges for the same service by about times two but they would also run my service contract with the excess funds. This will be my last year for the service contract with Lee's Heating and Air.

Lori W.

I had a new unit installed less than a year ago. Now that summer is here it is running pretty much 14 to 18 hours straight just to keep home at 76 degrees. Unit it sweating dripping water. Had them out 3 time with last tech stating he didn't know what was wrong. I also left messages for Steve the general manager and didn't get call back till I called in tears. His replies kept being """"well I don't know and hmmm' his final conclusion is that since house was built in 1973 , even though they supposedly check and repair the duct work before installing, my duct work is bad and that would have to be fixed to keep from running unit all the time. No offer to come recheck it himself. Now what