Lee Company

Linda M.

Lee Company came out this afternoon and gave us an estimate on replacing an attic fan motor. They quoted us more than they charged us a year ago to put in two attic fans. They charged us $202.89 for this diagnostic. Will let you decide if you want to do business with a company like this!! Really upset with Lee Company!!

Lilly B.

Called these guys in a pinch. So so experience and definitely felt like I was overcharged. I'd go with someone local next time.

Gavin C.

I have been trying to cancel a monthly maintenance plan for months now and each time i am told it will be canceled, but yet the next month i get charged again.

Vada V.

OVERCHARGES CUSTOMERS! I bought to install a new garbage disposal. When their plumber arrived I asked what the hourly rate was...$160/hr was the answer. So after only 40 minutes he told me it would be $325. WHAT I BALKED??? I thought I was on your annual plan....then he dropped the charge to $290.
After a week this disposal was too loud so I bought a quieter model & had JOSLIN PLUMBING do the new install for only $150.
RESULTS- I OVERPAID BY $140 by using LEE COMPANY!!
DON'T USE LEE COMPANY FOR YOUR HOME SERVICES! THEY OVERCHARGE YOU!!!
Steve / Franklin

S S.

Buyer beware! When we signed up for the service contract years and years ago, Lee Co was great for keeping appointments, did excellent work, and gave reasonable recommendations. Now, unless it is an emergency, most appointments are rescheduled at least once. Last year was really bad for our yearly AC check. I scheduled in April, then they rescheduled to May, then they rescheduled to July, tech didn't show in the window provided, called to see next available and heard October. So we skipped it...I mean October is when we should be getting the furnace checked, not the AC. So called this year...same scenario starting in May this time, 2 rescheduled windows, then a no show. Needed water heater changed...same scenario. And that's their ""priority service"" for contract holders. But that isn't the only reason to be cautious. Every time they come, they recommend seriously high dollar fixes. And while the salesmen seem to be knowledgeable and personable to start with, they end up being somewhat passive aggressive and using hard-sell fear tactics. So I've started asking for 2nd opinions from other companies (at my expense) on their high dollar recommendations. Examples: A couple years ago I was told that our AC coil was bad, leaking, and we needed a new AC immediately or we would be scorching any minute... ""sign the work order and we can have someone here this week"", ""I can only guarantee this week if you sign it now"", and ""you're living dangerously not signing today, it could die any minute and we probably won't have a crew available, but I understand that may not be as important as giving it some time to think about""...this after only 5.5 years on the current AC. All for the bargain price of 8500.00 (with our 20% discount) . It COULD happen for sure, but at that amount I really needed another estimate. I called another company and they found nothing wrong. At all. Searched and searched for the leak but found none. And the now 8 year old AC is still running quiet, cold and efficient 2 years later. And then there was the toilet that needed to be removed to fix the drain last year. $850. Called another company and they said, again, it was not needed and had the drain fixed in an hour. It's like I'm dealing with bad used car salesmen instead of paying for a service. Oh, and let's not forget the ""rewiring"" one room that was required after one of their inspections about 3.5 years ago, for a whopping over $23,000, or it could be an imminent ""fire hazard"". Yep...again not needed. There was a gfci outlet that just went bad (which apparently happens)...a less than $100 fix even with a service call. I mentioned all of these at different times to Lee's managers over the separate departments (HVAC, Plumbing, and electrical), but nothing changed. Things were either ""honestly missed"", or I simply ""misunderstood"" the recommendations, or they were being ""extremely cautious since safety was the most important factor"". All implied (very nicely) I was wrong each time in questioning their recommendations. Their teams were never wrong for giving me incorrect information. Between the constant appointment misses and rescheduling, over-selling and upselling, and me having to check with other service companies on their recommendations after being scared out of my wits by their sales crews, it just didn't make sense to stay with them. I typically only do nice reviews because there are enough bad ones out there, but this time it needed doing. Lee has changed in the last few years and it's a shame. At one time they were the best and I didn't mind paying the premium prices. Not so anymore.

Michael S.

I bought a maintenance plan with Lee, scheduled the maintenance at least 2 or more weeks in advance, confirmed the appointment a week in advance, then 24 hours before the service was scheduled to occur, they cancelled my appointment and said they could come out sometime in August. Basically it's trash customer service like this that makes me search harder for smaller firms that stick to their word.

Tony S.

Do not do business with this company. They claim to be a christian company, talk about taking the lord's name in vain....
You can get the work you need done, for a fraction of the cost. Lee Co. insists the bank draft plan will save money. Good luck with that. When they called me in November for my fall service, & told me it would be $12,000 for my crawl space, I decided to cancel. That was in February, ( with 3 additional contacts) it is now June, and they continue to charge me.
I never write reviews, but if I can save one person from doing business with these gangsters, I will be successful. It's time for companies to held responsible for their actions.

Mark H.

Had Lee Company for the past 7 years, since moving back to Nashville. We set up a yearly maintenance contract. It has been over 1 year since we heard from them to come and do the maintenance even though they have been charging us the maintenance fee--when I called I was informed that it is the customer's responsibility to call and schedule. This means they have been collected yearly contract fees from customers without services. I am sure we were not the only ones duped into this maintenance fee contract fraud. Let the buyer beware!

Jenna R.

If you ask the tech to please wear shoes covers in the house, it means you do not want the dirt from his shoes IN YOUR HOUSE. Wearing the shoes covers outside, then coming back in is POINTLESS!!!!

Annie Sue D.

Overpriced and overrated. Disappointed in this company. Went with another well known company and estimate was much more reasonable.