LeapFrog Plumbing

T D.

BAIT & SWITCH APPOINTMENTS

Don't count on them honoring their appointment with you. Someone else is always more important. They're quick to book you for the next day. They just will blow you off.

Tried to hire them a year ago and they called last minute to say they were tied up at another job. So tried to give them a chance again this year, and at the last hour they blew me off again using the same excuse.

Dennis N.

Owner Mo is a nice enough guy and so was his field Tech C J, but unfortunately not the level of customer service I was looking for.
Leap Frog was scheduled to replace the inside valve and other components in three standard toilets.
First, C J's work order left off an item to be replaced, something simple - a toilet handle and something that was brought to Mo's attention when he looked at the toilets to give a price.
Second, when C J was finished, he told me about some other minor things that he recommended to be addressed. ( one was the handle). My expectations for a vendor would be to ask about taking care of these minor items before he said he was done.
I can understand that they might have him scheduled for another job later in the day, but isn't that why you get a 2 to 4 hour window for an appointment, to allow for things like this.
So to address installing a handle will require rescheduling.
I should point out this is in a commercial building. Only one toilet was not shutting off properly and using a lot of water. So to avoid having a problem with the other two down the road, to save time and trouble, I decided to have all three serviced.
Then when C J was done, I asked to confirm that my company would be billed and he said that Leap Forg would not send a bill, it was payment upon completion.
This was different than what I discussed with the office when I scheduled the appointment.
C J would not call his office just to check.
As a commercial property manager, many times we send a vendor out to address a tenant's needs with being there. They all send a bill when done.
Were at the site before the tenant opens, that's why I happened to meet them.
Spoke with the owner Mo and he acknowledged all my concerns, but never asked about returning to address the items C J brought up. Made me feel like repeat business was not a concern.
We have several other properties and I look for vendors who want to develop a relationship that can service all our sites.
Not sure if I will use them again. Disappointing first experience.

Deb H.

Every time I call, leapfrog has come to the rescue quickly. The first time we had no water to our house. They came that afternoon and fixed it. Outstanding company!! They are prompt and very transparent. Love them!

Renee J.

After experiencing a huge price gouging by using Roto Rooter, my son learned a valuable lesson-Call Leapfrog Plumbing to the rescue and use them for all your plumbing needs in the future. This company has been our go to for years and consistently responds with courtesy and competency, fair prices and concern for what the customer is experiencing. This week a simple clogged kitchen sink turned into a major loss of kitchen sink function as the drain pipe could not be reconnected. RotoRooter wanted 1200-2000k to replace the pipe. We believed that price range was just way too steep. Though we had to wait 3 days for Leapfrog, we were willing to in order for the job to done correctly by a company we trust both in skill and price. They replaced the drain pipe today for about $650. Shout out to Leapfrog for a great website, Carol for the swift scheduling and Josh, the techniician who completed the job for us. Leapfrog will not disappoint. Mo, you've got a great company!

David S.

I called LeapFrog a couple years back to handle a few plumbing tasks. We had an issue and the owner stood up, got the error fixed and then comp'd the bill. I was blown away by the business ethics and was committed to giving them our future plumbing business.

With the recent rains our drains around the property were backing up and pooling. I called LeapFrog to water jet the lines. They were on site in an hour. Their tech was great and was up front with what they could and couldn't fix. Fortunately we got one of two lines opened and our lawn crew will be out tomorrow to handle the other.

Great people that do great work.

A M.

Called this morning and Josh came and installed kitchen faucet. He was polite and did a great job. Price was beyond reasonable. I wish I had used them before today. I highly recommend this company. Wish I could give 10 stars!

Susan D.

I just had an amazing experience with Leapfrog Plumbing. I had a major problem with a leak under my sink, that was getting worse by the hour, and Leapfrog came to my rescue. They promptly notified the other residents in the building about the need to shut off the water and obtained emergency authorization from my HOA, which saved me a lot of trouble. Josh was very competent, professional and courteous. I would highly recommend this company.

David L.

I have been using them for many years and they all always efficient and courteous. Their prices have been fair.

Glen P.

Leapfrog: responded immediately and fixed my shower valve and my flush handle. They worked hard to save me money using appropriate means.

I need them to work more closely with me and my neighbors to avoid conflicts especially parking rules.

Christine M.

LeapFrog plumbing has poor costumer service. One of their employees parked in a no parking zone in our complex which caused a problem with the garbage truck trying to pick up garbage. Needless to say, our garbage wasn't picked up. When asking the employee to park elsewhere, he got in his truck and started to drive off. Another neighbor came out whom didn't get his garbage picked up too and started to talk to him and a argument started. I called the company and tried to explain the situation but was put on hold. I called back because I wanted the company to take care of the situation so this doesn't happen again but the manager would interrupt as I was trying yo explain why the truck should not have been there in the first place. She started yelling so I just hung up. These work ethic are very poor and I will not be calling them for my plumbing.