Leak Finders West

Sharon D.

We are a satisfied repeat customer! Today, Matt came out to locate a water leak that the City of Bremerton water department notified us about while we were on vacation. It was a very bad leak so we had the city turn off the water and when we got back into town, we called Matt at Leak Finders to help us locate the leak. The conditions for finding the leak were as bad as they could possibly be: the ground was damp, there was thick layers of leaves, pine needles and big branches that fell during a severe windstorm a few days prior. Plus, this is on a 3/4 acre property with the water lines traveling from the street up a easement path to our house (about 1000 feet). We were initially thinking that there was no way Matt could find the leak under such circumstances, but he did!! He methodically troubleshooted the problem through a series of steps including pressurizing the line and trusting his instincts as to where the leak was - he was right. We didn't know it, but the city water came up the easement path and veered to the right side of a secondary building. He was right! We highly recommend Matt and Leak Finders West. If they can find the leak on our property, they can find it on yours! I want to add that Leak Finders found a leak in 2017 on another property of mine which also had a really long water line. Coincidentally, the plumbing guy we used to replace the water lines on the other property (Jeff at Eagle Plumbing) told me to call Leak Finders West for this job (which I was going to do anyways) - saying they were really great!

Chris E.

Matt came out when nobody else would. He was not only professional and friendly, he was knowledgable and honest. He was very reasonable and worked very hard, manually digging up and repairing our broken water main. If you need someone fast and trustworthy, he is the only call you need to make.

Andrew A.

When the piping from our well to the house starting leaking into into the garage from underground I was referred to Leak Finders West by a local plumber. Matt came out the same day and identified the location of the leak. Based on the source being under the concrete pad, Matt recommended a replacement line be put in for our 70 year old iron pipes. Four days later Matt and his team ran 100 feet of new piping in just a few hours, with water shutoff for only 1 hour. Matt was courteous and professional and charged an extremely fair price. He beat other estimates by a wide margin. I'm extremely satisfied with Leak Finders West and they will absolutely be the first people I call if I ever encounter this issue again.

William H.

After getting hammered with some water company high water bills, I hired Leak Finders West to help me find and fix my water leak problem(s). Matt, the company owner, came out on my service call. Matt is the text book example of polite, personable, can-do, friendly professional. He found our leaks and was able to fix them for us. (Yes, he found two leaks, ....it was just crazy to have him show you the leaks with the assistance of low pressure air while at the same time it being a very impressive trouble shooting demonstration!) He was efficient, effective and very friendly. After the past few years of COVID where no-one was nice, no-one smiled, Matt was a delight to work with. His prices are fair and he is a hard worker. The bottom line from my experience with Leak Finders West: a knowledgeable can-do professional with a smile that got the job done fast and for a fair price. I highly recommend.

Joey S.

Called Glenn on a Sunday morning of a 3-day weekend when we found our water line had broken in our front yard. He was here in about 30 minutes, and dug like a 20 year old and had the line repaired and everything covered back up within a couple of hours. Best response time ever!! Would highly recommend!!!

Jeff T.

Great service, no nonsense. Glenn is very honest and upfront about the costs and typical lead times. Quoted the price upfront, explained the process and kept his word. Use Leak Finders with confidence, highly recommended.

Tracey B.

ok...so read all the reviews..heres what I know...Belfair water says ive used alot of water and you probably have a leak.....being that my meter is filled up with water!! so Belfair water gave me the # to Leak finders/Glenn 2 numbers 360.895.2431 and 360.731.0962 he answered says its $125 an hour minimum 2 hours and if he dont find the leak, you dont get charged and see you tomorrow!!

Sarah A.

Glenn is impatient and charged his minimum two hours but only stayed for about 45 minutes or less. I sent out the check as instructed and it still hasn't been cashed almost 3 weeks later. I'm not impressed by his customer service and that I paid $250 to have him circle the meter that I knew was already leaking. My utility company told me to call them because of a high water bill. Too bad he didn't wait for me to get home before he left! Especially since I already had to pay for the time.

Michael B.

I'd say that their ability to find leaks is good but their pricing is not.

Their communication is good but the one phone number I have for Glen does not have a mail box set up so leaving a voice mail is not possible. He called me at 8:00 am to ask if it was raining. He said that the sound equipment is very sensitive and using it in the rain would not work too well. I told them it was more of a mist than rain. They arrived a little after 9:15 am. It did not rain the rest of the day.

It took Glen and Vince about 45 minutes to find the leak. Good job. They packed up and left by 10:00 am. He would send the bill to the Plumbers that had sent him to my place and that was okay with me. I didn't ask what the price was, thinking that it would be a sensible amount. They seemed to be very likeable and sensible individuals. My mistake.

For the whole job which took less than an hour, the bill was $521.50. I'm unsure how that figure was arrived at. I have yet to receive an invoice. I'm not at all pleased with the bill but I will pay it, what choice do I have. I do know that I will not recommend them to anyone and certainly will not ask for their help in the future.

Lisa B.

Got Glen's number from a friend and was told he's pretty busy. Called him on Wednesday and he said he was able to come out Friday afternoon, but it might be late and he would keep me posted. Got a call Thursday afternoon asking if he could come out in about an hour. Did take him very long to find the leak. Worth the money having him come out.