Leak Detection Specialists

Reggie E.

A slab leak is not a thing you look forward to experiencing, especially when you have to shuffle among your work schedule, the kids' school schedule, and, of course, the terrible fact of shutting the main water valve to your home.

As we live in Aliso Viejo (or A-LEAK-O Viejo) your time will come soon for a slab leak as we our homes were built around the same time and the builder used the same thinner copper pipes. First off, when your home springs that first leak, please consider a full house repipe and do not prolong the inevitable by just addressing the one leak (lesson learned). Now once you start looking for a company please remember this review and the company who took care of our repipe: Integrity Repipe.

You will most likely come across two to three contenders when you ask for referrals. Integrity Repipe stood out among the other local repipe companies primarily because of its warranty fine print ...and this is where another key element of our decision making popped out: being educated by Ken from Integrity Repipe.

What great about Ken is he doesn't bad mouth any of the competitors and he doesn't have any smoke and mirrors to get you to sign with Integrity Repipe. Ken will explain the process with you over the phone, stop by your home with a thorough education of their process, and what you should ask the competing firms, in order for you to make your decision. At the end of the day it's your home, Ken at Integrity Repipe is there to educate you so you are comfortable with the answers you receive from all the repipe firms. Again, he does not need to push you into signing, as he encourages you to contact the other firms and ask questions that will help you rest easy at night that you made the right decision. Trust me... after speaking with Ken at Integrity Repipe, you will know a LOT more about the repipe industry than you ever thought you would!

Short story of our repipe: we went with PEX because why go back to copper, right? The crew came through our home and turned the walls into Swiss cheese, routed the PEX throughout, and sealed the drywall like nothing happened.

""Like nothing happened"" ...

After Ken educated my wife and me it was a no brained to get our repipe project on the road. Albert is THE MAN! With his many years of experience in the field, and the numerous homes he's worked on, this ""pro of prop"" answered our craziest curious questions about repiping, in addition to just being an all round cool dude. Albert and his crew was able to repipe our entire home in a day. Now even after Albert's efficient work there comes the official city inspection. Kevin was instrumental in securing our permit and scheduling our inspection, a process that's tedious, necessary...and made run like clockwork thanks to Kevin!

Once we received the final sign off from the city inspector, Heather made sure the drywall crew was scheduled right away. Wow, remember when I mentioned our home was made to look like Swiss cheese? We knew when we first met the crew of Jesé/Pablo/Nancy that our home would look as close to normal possible. Jesus saw a roughed-in section on our kitchen ceiling (from a previous pinhole leak just months back) and he just ""didn't like the work"" as it wouldn't blend in correctly with the work he was going to do on all 50-60 holes that Albert's crew cut through. To me that signaled Jesus was very much about high quality work. From Nancy prepping the carpets and flooring, to Jesus and Pablo drywalling all the holes, by the time they textured the areas you could NOT tell we had all these holes throughout the walls and ceilings! What an amazing job!

From the moment we spoke with Ken, and the superb team effort by Kevin, Albert, Heather, Jesus, Nancy, and Pablo, we could feel this day would arrive where my wife and I MUST provide a stellar review for others to be made aware of a wise choice to select Integrity Repipe!

Vaughn J.

My 50 year old house needed a full repipe to get rid of problematic copper pipes. Integrity was prompt and unbelievably quick. They removed and installed all the water pipes in a two unit duplex in one day! I was amazed. They drywalled and textured everything on the second day and it was done. Two day total. Joe from integrity came and inspected the job and noticed a bad bathroom tub faucet and replaced it at no extra charge. A great experience overall.

Larry C.

I called Mark from Morrow Plumbing because I had a leak under the slab and Mark came over and he told me that he doesn't do repipe of the whole house and he recommended
Integrity Repipe, Joe cane over the next day and I gave him the job to repipe the whole house
after a couple days 5 guys came over to repipe, I was impressed they did the repipe in 7 hours, They installed the pex pipe in the attic where I told them to install the pex pipe, they covered all the floor where thy were working and they were very clean.
Integrity Repipe took out a permit for the work at Laguna Hills city hall and the inspector came over and he passed it the first time.
After two days 4 workers came over to patch the drywall and the stucco and they too covered the floor where they where working and the did a very good job with patching the drywall and matching the existing texture.
Entegrity Repipe send me a certificate that the repipe is guaranteed for life and if I sell the house, it is transferable to the new owner. I will recommend Integrity Repipe to my friends and family.
Larry, Laguna Hills.

John S.

We got a good bid from Integrity Re-piping to re-pipe our home. We had a leaking galvanized water pipe under our slab home. We decided to re-pipe with Pex pipe. Everything went smoothly: the company rep demonstrated what they would do and we signed a contract with them. Their crew came out in a couple of days and completely re-piped our home in one day with Pex pipe. Their wallboard repair crew came a couple of days later and in one day patched all the holes and reconnected everything. We couldn't be happier with their work, and we heartily recommend them!

Larry S.

This is an excellent company to have your house repiped. I received a very fair price. The workers did an outstanding job, were very friendly, and cleaned the work areas during and after the job. Finally, Ken, the salesman, was very helpful and honest.

Jeremy H.

UPDATE: (10/18/16)

I wrote a previous post about this company about four months ago. Joe, the owner, did send the check we agreed upon, but in the memo section it said that the damage was caused by the homeowner. We did not agree with that and therefore did not cash the check. Joe called on October 17, 2016, and asked if we had received the check. We said we did, but disagreed with what he put in the memo section. Joe, the owner, said he would reissue the check and demanded we take down our previous Yelp review. We told him we would not do this. Joe said that things are going to ""get nasty"" if we do not remove the post and he threatened us with other actions if we did not do what he demanded.
We were not upset with the work that was done at our house. The repipe was satisfactory. However, their customer service lacks integrity. Joe, the owner, was aggressive and unprofessional, in my opinion, and kept saying he wanted to leave this as ""friends"" only if we did what he told us to do.

Tim M.

This is a bit lengthy of a review but in short let me say I give the highest possible recommendation to Joe and his company, Integrity Repipe. After a second slab leak at our home and after doing a significant amount of homework on repair with epoxy versus repipe with copper versus repipe with PEX; I decided on a PEX repipe. I got multiple quotes and ultimately selected Integrity Repipe. I was impressed by their overall approach, the well communicated description of the process and, the fact the owner actually answered a phone call within minutes, that I made on a Sunday.

The work was done as described. The 3-day project started with the repipe process completed on day 1, the city inspection (arranged and scheduled by Integrity repipe) completed the next day and the drywall patching completed the following day.

During the process, I believe some ductwork was damaged by the installers. One phone call and a cellphone picture to the owner and he quickly agreed to cover the ductwork repair. Of course, I was super impressed with his responsiveness; I had prepared myself for a dispute and was delighted when the situation was resolved without any conflict whatsoever.

I was pleased with the work initially and happy to have the problem behind me. However, just recently I had another leak and Integrity Repipe revealed exactly what it means when they say they stand behind their work. My problem showed up as water in the hardwood floors in the kitchen on a Saturday. My first call, again on a weekend (Saturday), because of the Integrity Repipe lifetime guarantee, was to the number on the website. Again, the call was answered by the owner. He was traveling back from out of state and said he would be at my house at 9:00 AM Sunday. To my surprise, I was contacted about 30 minutes later by one of his employees who had supervised the original PEX installation 8 months prior. He asked if he could come look at things in a couple of hours. He showed up when he said he would and spent about an hour and a half diagnosing what turned out to be a refrigerator leak; NOT a problem with Integrity Repipe's work. I called the owner back to inform him that it was a refrigerator problem, not an Integrity Repipe problem. I asked if he could help with water remediation work. He said he would have someone come out 9:00 AM Sunday. On Sunday, another employee showed up to evaluate if Integrity Repipe was able to help with the remediation effort. He said he wasn't able to offer the kinds of services that could save our hardwood floors and gave me other options.

While Integrity Repipe was unable to help with saving our floors, I can't thank them enough for their being accessible, willingness to help, competency, help in diagnosing a problem that wasn't theirs, communication and their honesty throughout the initial installation 8 months ago and the recent problem just encountered. I pray I never have another leak, but if I do, I would absolutely use Integrity Repipe again. I could not be more pleased with Joe and his company. In my view he has earned the right to call his company Integrity Repipe.

Amie P.

We had some major issues with starting the repipe job (even after signing a contract and scheduling a start date), as we had a tenant in the unit and we found out that it was virtually impossible to do the work with her excessive clutter blocking every work area. That said, we called Integrity once the tenant moved out (months later) and they were able to schedule the job within the week. They did a great job repiping and patching the many holes that were made in the walls and ceilings, and were able to complete all the work very quickly. Very affordable compared to other quotes we received, and the lifetime warranty was a huge selling point for us... especially living in Ladera Ranch which is notorious for leaks. Their customer service is awesome and they honestly went above and beyond to make things right every step of the way. Highly recommend!

Ingrid O.

The first attempt of repiping started in December 2015. Dirt and debris covered our floors and most of our interiors, which we were not forewarned of. Upon completion, cleanup was almost nonexistent as metal pieces, nails, and screws were found inside our house, where my toddlers could have easily found and have been injured. We also personally hired 12-hours of deep housecleaning, where I cleaned alongside the cleaners.

When the installation of the new pipes was completed in about a week's time, the job that Integrity Repipe had done, was NOT approved by the LA DBS. In addition, the inspector was surprised that no one from Integrity Repipe had shown up for the walk through of the inspection. As a result of the poor job that was done incorrectly due to the installers not knowing our home was part of the city of Los Angeles (that would inspect our home), our family had to endure another week of uninstalling and installing of the pipes. Obviously, this redo required more out-of-pocket deep housecleaning expenses, which Integrity Repipe did not pay for. The job was finally completed to code in January 2016.

On 2/5/16, I had communicated with Integrity Repipe about getting the drywall patch workers out to complete the job that was never finished but I never heard back from them (since they had already been paid). I followed up about this problem as well as Integrity Repipe having cut out a part of my kitchen cupboard and damaging the side of the refrigerator during installation but they've given me the run around to call different office people to help me resolve this problem. First, Kevin the salesman told me to contact Joe, the owner or Heather in the office. As of August 2016, I've spoken to all 3 people and still no one has come out yet. They continue to waste my time and money. I do NOT recommend Integrity Repipe as they do not understand the meaning of their name.

Rosalie P.

We were so impressed with this company! I highly recommend them and the only company that we checked out that gave not only a verbal description of the procedure but also should us on the salesmans iPad pictures of the whole procedure. 6 man crew yesterday to Repipe and done in 5 hours. They worked and had all their tools and equipment laid out like a surgeon!! Then today it was a 4 man crew that did the patching in little over 3 hours. Very impressed with the whole progress and how easy it was.
P.s.be sure and ask for Ken to come out and explain everything.