LBA Air Conditioning, Heating & Plumbing

Pam S.

I live in a townhouse in one of the middle units. My neighbor needed her sewer line replaced and hers ties into the mine about 6 or 8 feet into my basement. LBA told me they needed to access her line by jackhammering up my basement floor. The alternative was to tunnel under my house which wasn't something I would have wanted, either (though they never actually offered me that option, I only learned of it later). I was freaking out because we were in the middle of a DIY basement remodel. We were halfway through laying a new floor so that my daughter could move in and her lease was almost up. Plus I had two other highly stressful things going on at the same time so it was basically a perfect storm. Still, I wanted to help out my neighbor so I agreed. After I agreed, the salesperson told me I'd have to pay $4500. I don't have $4500 just lying around but was so stressed at that point, I agreed to whatever would get this over with the quickest as again, the clock was ticking and they were about to jackhammer up my basement that needed to be move in ready in two weeks. The salesman assured me on Thursday that it would likely be done by end of the day on Friday and we could start laying the floor again on Sunday. When I asked the workers the next day if they were going to be done that day, they looked shocked I would even think that. All told, it took a full week to finish the work and then another couple of days for the concrete to cure before we could start laying the floor again. It wasn't until maybe a week later when things were starting to finally settle down that I realized how insane it was that they told me I had to pay for my neighbor's repair and how foolish I had been to agree to it. Plus, she had to pay far more than I did for the repairs on her side. The one positive thing I can say is the workers were lovely. They were very pleasant and polite. However, I would never hire LBA to do ANYTHING in my home nor would I agree to any repairs they were doing for my neighbor that required they access my home. If they need to access that line again....they can start tunneling.

Mona J.

LBA came out on 7-5-22 or 7-6-22 snaked my main drain. On 7-23-22 the drain back up again called LBA after hrs and left message recieved a called back and was told someone would be out around 11pm then I recieved a called stating that the Tech did not have the equipment or his equipment was broke so they schedule me appointment for 7-25-22 between 9am-12noon I waited until 3:00 and sent them a text around 3:18 recieved a text back stating that no Tech was in my area and that once one was he would call 30 mins before he comes. So I responed back letting them know I would be making run and be right back around 4p a Tech called me back and stated he was at my house and was not going to wait 10 mins until I made it back to my house,. He than told me they would be charging me Full Price. I than called customer service and they told me that the Tech that came out on 7-5-22 did not run the snake 100ft which is the length to the outside drain he only went 75ft she also told me that they would not resnake my drain unless I pay full price since I was not able to get the repairs made that cost thousands of dollars. I ask her to speak with a manager which she decline letting me speak to her manager. I know that I have some repairs that need to be done but I do not have $10,000 for the repairs. In the past I have used other companies A-1 in particular has came out run their snake 100ft. and guaranteed it for up to 30days and only one time they had to come back within the 30days and did not charge anything to resnake. I have been dealing with A-1 for years and I am Very Please with them and will be returning. I am Very sorry I tryed LBA So if you are looking for any plumbing work PLEASE DO NOT CALL LBA!!!! They just want you to spend money money money. They don't care about their customers they just want you to dig in your pockets.

Dave B.

Overpriced. Their commercials are their best work. I wouldn't use them for plumbing again.

Synthia M.

We've used LBA exclusively for 30+ years and been happy til now. They've increased their prices to 4-6x higher. They wanted up to $600 to replace a sink gasket, No Joke! We can no longer afford them. :(

C Q.

Unfortunately, we didn't have a good experience in working with this company, so I don't recommend LBA for HVAC commercial maintenance. Here is why.
- They left HVAC panels open and laying on the ground exposing all the wiring to the rain and environment.
- On another unit, the maintenance person did not bring the right filter sizes and left to go get the right sizes and left the unit open for 2 days and the rain got inside and damaged the interior ceiling causing us more repair expense
- Every time they went to perform maintenance, something happens to break right at the time they were there on the spot. Last one of the motors failed they told us at the time workers are there.
- They charged us for ""maintenance"" on units they claim did not work. And ended up threatening to send us to collection if we did not pay (after cancelling our contract)
- Under no circumstances would ever recommend this company to anyone for their level of customer service, services on maintenance or professionalism.

David P.

Would give0 stars if I could. Bought a brand new AC unit from Keith 2 years ago. This yr it stopped blowing cold air. The repairman says it will cost an additional $2500 as the broken part is not under warranty, as it was not replaced with the rest of the unit as it should have been. Nobody ever mentioned this when selling me the new unit as I was under the impression it had all been replaced. Just paid off the $4000 for the unit, now they want another $2500 to get it working again. Avoid this mafia-like company, terrible installation and customer service!

Robert S.

We called them because our furnace would not stay on, they sent two service techs who looked at the furnace and declared we had a cracked heat exchanger. Thet told me they are required by law to ""red tag"" the furnace so they turned off the gas, pulled a wire and disabled the furnace. 5 min after the techs left I had a salesman call and wanted to make an appointment to sell me a new furnace saying that it would be just as cheap as a new heat exchanger. I called two other companies to check the heat exchanger, both said the heat exchanger was not cracked and they felt comfortable turning the furnace back on. Everything is fine, no problems other than a little cleaning. Use caution!

Chalanna B.

Positive: here's the good - The lady who I spoke with was friendly and offered early availability for an appointment, saying visit would be $90. The gentleman who came was kind and courteous. As a sensitive health member during the Coronavirus, I had asked if they wore protection and they said they did. Justin more a mask and gloves and even wiped down surfaces he touched with disinfectant wipes.
Negative: the business practice of finding problems vs solving problems and offering package solutions to small problems. I had a bidet set that had all instructions and parts and claimed to be a 10 minute install on a toilet. I was unable to install this myself. The price for them to install? $265. In fact, that appears to be the lowest price they offer for any work done. I had them look at another toilet under the lid as it appeared to have old parts and they recommended a new toilet at the top package option (over $1200) and $265 to replace the two small items that needed replacing (estimated under $10 for parts. Which means, this business has found that cushioning simple orders to a base package price helps their business but serves to overcharge the customer. The saddest part is that I have to limit who comes into my home as a sensitive member in the health community during a pandemic and can't have other estimates to get the work done. Little would I expect that a simple task would be so exorbitant. :-(

Kat K.

Estimate not even close to the actual repair. However, the tech that came out was outstanding! Friendly, fast, and efficient.

Aykui D.

Confirmed online appointment and the technicians arrived as scheduled. They were able to give us several options and were able to fix the air conditioner within the hour. Great company to work with.