LBA Air Conditioning, Heating & Plumbing

David F.

Terrible company, callled then about frozen pipes. They came and said they could do nothing because house is on a slab and that I had to wait for the temperature to be above freezing and for it to thaw on it's own. They charged $138 to do nothing...$15 hairdryer fixed the problem in 15 minuets.... I feel like I should be refunded

Dwain C.

I typically don't give five star reviews. I think that there's always room for improvement. I apologize for the length of this review but I think it's important to share all the steps and why LBA checked all of the boxes.
During the first cold snap this year (2017) I went to fire up the furnace for the first time and realized there was a problem. (I won't get in to the home warranty company issues.)
The wife and I decided to go ahead and replace our aged HVAC system. After a lot of research I called 3 HVAC companies for quotes. We called

1. Company 1 (too busy with a home show to come and give us a timely quote. 5 day wait)

2. Company 2 came by and the sales rep just pointed his flashlight into our crawlspace but never went in to take a look at what exactly needed to be done and then gave me a quote for almost 10k for the lowest end Lennox system(no options).

3. LBA came out the first thing Scott McKinley did was go in to our crawlspace and assess exactly what would be entailed. Scott was knowledgeable about the city codes and explained what they would need to correct with a new HVAC. When we got back upstairs Scott asked a few questions to ascertain our needs and prepared two quotes that covered the range of our budget, each quote contained 3 system options from high to low.
He quoted for a new Lennox HVAC. The same system that Company 2 quoted and it was 3k less and he also quoted a Ruud HVAC system(made by Rheem).
We decided to go with the Ruud(Rheem Product) because of research, Consumer Reports and best bang for our budget buck.

Installation: LBA showed up early on the agreed upon day. Chris was our installation tech and completed the work within the promised time. Chris was also knowledgeable and answered all of the additional questions I had. A couple of days later we had the city inspection and there were a couple of items that needed to be completed before the city would pass the inspection. One of those items would have been beyond the scope of a normal installation. However, LBA was on top of it! I can't stress this enough. They were clear in communicating how they were going to resolve the issue, scheduled a time when they would be out to correct them and showed up on time.

LBA gets 5 stars for
Promptness, completing the work on time, showing up when they say they would, Coming in on budget(no surprises) Professional and Knowledgeable Sales and Installation staff and doing the work to provide us options within our budget. We couldn't be happier!

Anthony C.

My promised 6-8 hour day job of pipe bursting turned into a 3 day job with mistake after mistake. The first day, the plumbers did not completely tarp the carpet in my basement where they were accessing my clean-out and they got dirt and debris all over the carpet . Then the next day, even after receiving specific instructions on how to tarp the carpet (from their supervisor)- the job site lead actually spilled sewage pipe glue all over my 2 month old carpet (it had to be replaced). I was then without carpet in my basement for two weeks- the company that they had replace the carpet also did a mediocre job on the installation as well. But, after two weeks of going back and forth- I didn't even have the energy to complain to them about it. Luckily, the customer service lady, Kristy was very understanding and helpful. My experience with LBA was total amateur hour and the crew/ manager had no empathy in regards to damage caused by their carelessness. Never again!

E H.

Angelena with LBA is a great asset to LBA. I had flooding and a dead Sump Pump. She was calm and reassuring that they could take care of this. I replaced my single sump pump with a battery back up , sump pump. I know it's not cheap, but even doing it yourself isn't. I will sleep tonight and I say bring on the storms , I'm ready!

Jack T.

June in Kansas is not the ideal time to lose your air conditioning. When ours went out, we contacted three local companies. Within an hour, we had a response from LBA and within four hours, the AC unit was up and running again. The fix was simple, but nothing I would have been able to identify or handle easily. Our tech had found the fault and was able to replace the dead capacitor with a new one he had in stock in the truck within fifteen minutes.

He also provided a good bit of advice on how to best maintain the unit and even knew how old it was (were new to the house).

I highly recommend LBA for AC service!

Brenda F.

Needed same day service and they were great. Very nice and professional when I called, and they were able to get someone out at a reasonable cost. The tech was very knowledgeable and finished the repair quickly. Would recommend LBA!!

Lynn H.

I've used LBA in the past for a new furnace and AC. I am rehabbing an old house and had them replace a 50 year old 200,000 BTU beast of a furnace and add the central air that this house needed, but never had.

Randy and Chris were my installers this time and they did a fantastic job. They had a number of barriers to overcome working in this particular old house and they cleared every barrier with flying colors.

Great guys, great job. Just like always.

Nanaham H.

Nick Larkins at LBA air conditioning is AWESOME! LBA was my parent's choice and now they're my choice! Nick is professional and helpful! He has been to my home several times and now we know and trust him. I appreciate the calls to let me know when they will arrive. The maintenance plan keeps my air conditioner/furnace operating efficiently. I trust LBA to advise me and do it right the first time! There are many companies to choose from but staying loyal to LBA is easy since they treat customers like family! Savannah V.

Sean M.

Jim Hutsell of LBA was great for the job we had. He was pleasant, professional and detailed. He listened to my concerns and needs, and came up with acceptable and clean solutions for them.

I would definitely call LBA for furnace and ac needs again.

Susan D.

My husband called to get a quote to replace our hot water heater. He was told $1088. The LBA dispatcher failed to mention (yes, the managers reviewed the phone call) that the price was simply the low starting point, and that there would be a service charge to send a plumber out to look at our unit and quote a more accurate cost! Which turned out to be at least $1414 since our old unit is shorter than the ones they make today! Lots of pipe trimming required!! Manager tried to charge us for the service call anyway, after we said no thanks to the price increase! What a scam!

We also had used them back in 2009-10 for annual HVAC maintenance service. I remember (still have the LBA paperwork) that at the second visit, the tech tried to charge me for everything again, even the system humidifier although it was a summer tune-up! I didn't renew the contract. But tech left LBA's name on our hot water heater which is why my husband called them haha!!! Oh well!