LaVergne's Plumbing & Heating

Justin M.

Hi all, I don't normally write reviews but felt compelled to after an unfavorable experience with this company. Exec summary is this - they seemed to have done good work on a few plumbing problems we had, and were prompt in addressing them, but they absolutely gouged us on the price. I called and asked to speak to somebody about it on three separate occasions as well but never received a call back despite being told someone would call me back each time. THAT is poor customer service...

The details.... a few separate leaks - one at the pressure relief valve, one at the shut-off valve, and another in a separate location in the garage. Serious enough they needed immediate attention. Gentlemen came out at 8am to look at them, did a good job assessing the situation, was very polite and knowledgeable, said it was a decent amount of work but could get it done that day, and quoted me a price. After going back to the shop for a couple parts though (new PRV and shut-off valve), he called to report he was done after only about 60-90 minutes of work (max!). He charged me $1,953 though, so I asked him to help me understand the charges given the short time to fix it. He sheepishly said it was beyond his pay-grade and asked that I address my questions with the shop. I tried to do that 3 times though, and no one would not call me back, which is unacceptable in my book.

My suggestion to you - don't accept anything but straight time & materials from this place. Otherwise, I'm concerned they'll fully take advantage of you. And Martin or Mirna LaVergne, if you see this post, I'd be happy to take your call and allow you to explain yourselves (reference invoice 14979). Really, I would... I hate writing negative stuff like this!

Kathryn S.

It was the weekend of Christmas when we had that horrendous winter storm. Our power went out, the generator quit, and the pipes froze. No, not just one of them... at least 4....

Every plumber we could find was swamped. Most didn't even bother to call us back. We called Lavergne's on the recommendation of a friend. Not only did we get a call back at 5:30 pm that day - after they were closed! - but they could get someone out to look at it in 2 days.

The next best offer we had had was 1/5/22 and on a waiting list for sooner, and they were going to be much more expensive.

The office coordinator called to let us know exactly when Randy and Hunter would be there. They showed up on time and didn't give us any grief about our steep and possibly problematic driveway. Gave us an estimate with multiple options, not just -we can fix your broken pipes for this much- and charged by the job, not by the hour.

The crew of Aureo and Frankie came out the morning of 12/31/21 (yes, new year's eve!) and spent 11 hours under our house replumbing all of our potable water supply lines.

The guys were one and all polite, respectful, and professional. And, they didn't leave a mess. The office coordinator called us the next day - SATURDAY JANUARY FIRST to make sure that we were satisfied, and Randy and Mike came out that same day - still the weekend, still a holiday- to check for leaks. That is just how they do things: A job isn't done until it is right.

J K.

Avoid. Plumber lacked experience. Dripping kitchen faucet in worse shape after repair.

Austin P.

While I thought this was an amazing company when I first utilized them on Nov. 30th to have my water heater tank piping repaired on an emergency basis (thanks Kevin). Because of this good experience, I called on December 14th and made an appointment for a job to have my water heater moved on Monday Dec 20th between 8am and 10am, as I had other contractors scheduled up needing to do work behind the heater. I was assured that this appointment was.put in place. Now the weekend prior to this appointment, I had to call the Lavergne's back out to assess my water main having burst, this was on Dec. 18th.

Now, because of this emergency appointment, for my water moan bursting. I am being told that there was ""no appointment scheduled for Monday"". For this, I have to pay to have my other contractors show back up on a different day, whenever Lavergne's decides it's important enough to honor scheduled appointments.

JJ E.

Hot water tank needed to be replaced, urgently. Left message at 6:30 AM, got a call back at 7:00 AM, and the technician was at my door by 10:00 AM. Excellent workmanship, and competitive pricing.

K M.

We had a horrible experience with this company. They never fixed our problem despite charging us thousands of dollars. We ended up going 8 days without water and had to hire a different plumber to fix it. Seems like all they wanted was money. Horrible customer service. Were NEVER able to speak with the owner despite repeated attempts. I strongly advise you to call someone else.

Jim F.

Called them at 4pm on a Thursday and they had a person at my house at 8:30am the next morning. The tech was polite and professional and got the job done quickly ! He gave me a variety of warranty protection for the work to help fit my budget. Have used them several times now and they are the GO TOO GUYS ! 5 STAR REVIEW.

Brian K.

We needed help cleaning up a half decent plumbing job I did with a well pump job a year prior to prepare for selling our home. Lavergne's plumbing came out, checked out the job, gave me plenty of options for preparing for our home sale and did great work with the option we selected. The great service and work was already worthy of a 5 star review UNTIL...

A few weeks later, our home appraisal came back with just weeks remaining before closing. On our list of things to update, there was a statement about need to verify a certain thing to be installed. Lavergne's worked hard with me over multiple phone calls and emails to find out what the request actually was for, provided the information the appraiser needed and helped us continue moving on with our home sale as scheduled.

Oh, and they sent us cookies in the mail after all was said and done.

Jodie B.

Great service, very high prices. $460.42 for a 15 min snake. This was the second time we use their service, first time very reasonable, under $100.00.

Kathy Y.

We had a hectic week at our new home and the water wasn't working for over a week! Even during the crazy snowstorm we had in the area and everybody had frozen pipes or burst pipes, LaVergnes saved us!!

They sent a friendly technician named Randy and he was super knowledgeable, explained everything in detail and did a great job. He took his time and we appreciate his work!

The reason I gave 4 instead of 5 stars was having to wait over 48hrs for a invoice of the work provided from the dispatch.

They even sent us a gift!!!! Will be sure to refer to others as well call them if any work is needed! Just make sure ask for a receipt or price estimate before starting service Thanks again!!