Larry's Plumbing

Rick P.

Sink, faucet, disposal and dishwasher connection. Just the connections. Sink was already in place. They did not have PVC drain fittings with them which I happened to have some. Two people spent two hours (including trip to get correct materials) and charged $1,100. They asked for my feedback via email, which I gave as, ""Overpriced, didn't come prepared, and the dishwasher hose still leaks."" [Turns out it's the disposal connection.]

Their response: Larrys Plumbing
08/28/2023
Thank you for your feedback. We provided you with an estimate for the scope of work, which you accepted. Our technician completed the scope of work with the materials you provided, as you requested. If you would like us to return to address any issues, please call the office and we will be happy to assist you.

They should be calling me to figure out how to resolve the problem. Not me calling them. And, an ""estimate"" not an absolute. I incorrectly figured they would see how little work there was and cut the cost.

Lauren H.

I had a dishwasher installed today by Larry at Larry's plumbing. He walked me through everything he was doing and was very friendly. I would definitely use him anytime I need a plumber.

Nicole N.

Larry's Plumbing is the best! We have had to call Larry's plumbing on multiple occasions and have received quick and courteous service every time. We have always received clear, concise communication on when to expect someone at our property to help us. Our issues have always been resolved in an efficient and effective manner with very professional demeanor from all employees. Larry's Plumbing is the only plumbing business we will ever consider using.

Melinda O.

Beware. No words. First visit - needed a part for the shower and would return the next day. Received text message with time between 4 - 8. No show. My daughter visiting from the west coast had to go to the gym to take a shower. Next day I called and was told it was a communication issue between owner and office. But yet no one had called. Couldn't find the part. Came the next day with the part to fix the shower. Hubby took a shower afterwards . I go in and shower not coming on. Thinking well maybe the handle is going the wrong way I put a little pressure on it to turn to see if it would come on. Welll, the entire thing just spins around. Back to nothing again and out of $300. I am too tired and frustrated to be angry. Never again. I will call someone else to fix this mess. I hope the money that I threw away and the wasted time will bring something good on the backend. People providing services just don't think about the affect their negligence has on a customer. Or they just don't care. I don't think anyone has money to just throw away and the time wasted is just not acceptable

Shannon L.

2 Weeks, and still no hot water.
On 6 April (Wed) I called for my rental property not having hot water. They scheduled a visit the following day. I'll spare the details of the story, but in short, they came and ran the water for a few minutes and said it was hot, and never checked the water heater. The worker reported to Larry's that the water heater was in the hallway, blocked by a washing machine, when it's actually in the bedroom closet. I waited to hear from them after the appointment time, but did not. After talking to my tenants, I called Larry's for an update and to see why they never called me. I talked to Gina, the co-owner, and she said they tried to call me, but it just rang. (I never saw a missed call, nor received a call.) She did not try again.On Monday, 11 Apr I called to rebook an appt for them to actually check the water heater. Terrible communication again. I called at 8am and was told they would check their workers schedule and call me back with a date/time, and would email me an invoice from the first visit. By 11:15am I hadn't heard back.. Once again I called Gina and asked about the invoice , and asked about the time for the appt that day. She said she still hadn't made contact with the workers for their schedule, but went ahead and booked me from 3-5pm, but noted it could be sooner or later. No problem. She finally emails over the invoice, and it has a $75 diagnostic fee. The appointment time that day came and went, and they NEVER SHOWED UP, and I never got a cancellation or courtesy call. The following morning I was highly dissatisfied and called Gina and respectfully voiced my concerns and dissatisfaction. My experience thus far was horrible ,and I had planned to take my business elsewhere. Gina said she didn't know why the workers never showed up, but apologized and said she would find out why. I felt like she wanted to make things better with my bad experience, and she offered to waive the $75 diagnostic fee from the first visit (where they didn't even check the water heater). I truly appreciated this and decided to give them a second chance with a clean slate. She rebooked for a THIRD time, that evening (Tuesday, 12 Apr). This time the company owner (Larry) came out, and I thought, Great, finally they are fixing my bad experience! Larry was professional, and diagnosed the issue as a leaking water heater/shorted lower heating element. He called me with info, told me that due to the condition of the water heater, it was a fire hazard so he had to shut off the breaker. I told him that was fine, and I appreciated it. He told me that the water heater was under 5 years old, and would still be under warranty. He said he'd call his go-to company for a replacement and would also contact Home Depot for a replacement if his company didn't have it in stock, but would let me know as soon as he verified. He also said he'd send me a price quote in case I needed to pay out of pocket for anything. 2 days later, I hadn't heard anything back. Once again I had to call for an update, and was told that there was an issue with the warranty, instead of it being for 5 years it was only for a year but they had been trying to reach my mobile home manufacturer to see if the warranty was longer (which I appreciated, just wish they would have kept me in the loop). Gina said she would keep trying to contact them, and I reminded her about getting me a price quote on a new water heater in case. I called for updates on Friday, 15 April, and Gina told me that the mobile home manufacturer was apparently closed that day for a holiday, so they would try to contact the manufacturer again on Monday. Again, I understood and accepted) By Monday at 11am, I hadn't heard from Larry's about the warranty, so I called and left a message asking for an update. I never got a call back, and STILL no price estimates from Larry, and no information about whether my replacement water heater was in stock with his go-to company or Home depot. Once again, highly dissatisfied, and going on 2 weeks without hot water, I took it upon myself to call the water heater company to verify my warranty status, and I called the mobile home manufacturer (both confirmed it was only for a year, so it was expired). Not sure why Larry's plumbing couldn't reach the manufacturer, as I did with no problem. Tuesday 19 April I FINALLY get an invoice in my email that says ""Warranty was expired/had 1 year warranty"" and ""Estimate for replacement is to be determined"" ""Need to measure area, newer unit may not fit"". Are you kidding me? The estimate should have been worked the week prior as promised! Literally no progress was made over the course of a week, and STILL they never called to tell me this, only took to emailing me an invoice with no new info in it. I went an bought a new water heater from Lowes and had it installed the next day. I'm an 18yr veteran myself and DO NOT recommend Larry's plumbing! I was respectful and understanding but this was awful!

Yvonne B.

6 months ago I gave Larry's Plumbing 5 star review. I have called twice since to never get a call back. They were paid in full the day of services. I am baffled! Guess my needed services are not relevant. Very disappointed.

David S.

Excellent service. I requested a call over the weekend and got a call Monday, they were onsite Tuesday. Sent me a text when they were on there way. Chandler was friendly, professional , fast and efficient and I was surprised by the reasonable price. I found my plumbing company. Highly recommend.

Will E.

Had a leak on top of water heater. Made an appointment for next week to get it looked at. This was a Saturday. On Sunday it got really bad I called that called me back and has a tech out very quickly. Wore a mask. Was quick and courteous. Explained his work and made sure I was satisfied. Very reasonable on cost . Other plumbing companies could learn from that. Chandler Cobb was tech. Great Young Man. You've earned my future business Larry!!

Amy D.

We had an emergency on Christmas night and Larry's Plumbing called me back in 5 minutes and got to the house within 30 minutes. They took care of the issue successfully and pricing was very fair. Excellent, family-run business. I was so impressed with their responsiveness and punctuality and so appreciate that they were able to help us on Christmas. We will use them again!

Linda A.

We had a house for sale that needed new updated plumbing fixtures and a new house we had just purchased that required multiple bathroom remodels due to the state it was in. We chose Larry's Plumbing because of the already great reviews online and when we called, they actually answered the phone! It was easy to make an appointment each time we needed something done. Larry and his guys arrived within the time window promised, gave me accurate quotes for every job and resolved every unique issue as they came up with each bathroom. Larry is a true expert in his field with a dedication to getting the job completed properly, completely and on time. We will not use anyone else if we ever need a plumber again!