Larry Stinson Plumbing

James D.

Our plumber Cory Valdez was prompt and explained everything that needed to be done to fix our leaky valve under the sink. His quote was fair and reasonable and he completed the work in a timely manner. He was very courteous and provided pictures of the work he did and explained the warranty. I would definitely recommend Larry Stinson plumbing!

John G.

Was experiencing an outside leak. Called Larry Stinson Plumbing and they found the leak and repaired it at a price that was comparable to other companies I had checked with. I went with Larry Stinson Plumbing since they could get the issue taken care of the fastest. The tech that showed up was courteous and upfront with the cost and the time that would be needed for the repair. I would recommend Larry Stinson Plumbing for any of your plumbing needs.

Jason N.

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn't get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn't perform quality inspection after work causing me to call them back out more than once
- didn't perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn't provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don't work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation....it just didn't work out for me.

****Original post:

Highly recommended by a trusted source...ultimately let me down.

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things. I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked "That's all?" and the tech indicted "yes". I felt confident in their "expertise" and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech's response was "wish we had known about this a month ago".....which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family...which again, I wanted to identify and resolve BEFORE moving in. The rest of the work was poorly done and they made two more trips out to try and resolve....which could've been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before. The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work...and not giving them another penny.

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect...and they had opportunities to get it right, but they didn't want to.

Kara D.

Great customer service, quick response for to get to my house and see where the water leak was coming from. Scott the service technician was very thorough and professional. I'll not go anywhere else with any of my plumbing needs. Great company all around.

Bianca M.

Had service from this company and I couldn't be happier. They are very knowledgeable and caring. They did an outstanding job responding promptly to my problem. They had all my issues fixed the same day. Highly recommend this company.

Nathan A.

Carissa and her team came out to replace my moms water heater and did an amazing job. They were able to get to it quickly so that she wasn't out of hot water for very long at all. They have have also done some plumbing work at my house capping off lines and changing out hose bibs. They always do great work and are very professional. They even sent me a text with a picture of the plumber that was going to be coming to my house and an eta of their arrival. I highly recommend them!

Brian H.

Quality of service is not in line with the price. I've used them for 3 separate jobs at my house. The last job was a major sewer line replacement under a concrete pool deck. They had to tunnel under the deck from one end, and dig up a flower bed by the house for the other end. The new sewer line functions properly now. The plumbing work they do is fine. When I addressed my concerns with how the project went (e.g. burying a sprinkler head under the house when they back-filled the tunnel), the owner didn't seem to care much, and even pointed the finger at his own subcontractors (that's your problem, not mine). It's not that the sprinkler head was a huge deal - they just didn't handle the little things well. I expected more for the price I paid. I'll be in the market for a new plumber in this area.

David G.

Larry Stinson Plumbing fixed a leaking pipe in my yard caused by tree roots. They were fast and professional and resolved all the issues caused by the leak. Highly recommended!

Judy S.

i hired him to come out and replace 2 frost free hose bibs he said they would have to cut into the wall to replace them he said it would cost $500.00 i said ok if you have to cut in the wall they had me over the barrel since he drained my tank and shut off my water he did not have to cut into the wall it took him 37 min to replace both of them they did not even turn my water back on to my house also i called two other plumbing contractors after they left and got an estimate it would cost $200.00to$225.00 to replace both of them including the parts the owner called me back i asked him if he would reduce the cost he said only 50.00 reduction i told him for get about it i would not use this plumbing contractor again

J C.

Do Not Hire!! I hired LSP for two large (multi $k) jobs, the latest one in 2021. LSP was to fix a sewage line leak and they CUT A HOLE THROUGH OUR SLAB IN THE WRONG LOCATION. Not once did the owner, Larry, or any of his employees apologize or even acknowledge the fact that they made a mistake (or reassure us the mistake would be corrected). In fact, when Larry came to the house on day 3 (was supposed to be a 1 day job), his comment was that we "slipped through the cracks" when the job was scheduled, that the job should have cost several hundreds of $ more due to the change in PVC cost since our quote (PVC cost has nothing to do with the fact that your guys cut a hole in the WRONG SPOT). The issues with this company stem from the top, from an arrogant, belittling, unapologetic owner. The first job was also a total nightmare - we thought it was an isolated incident due to an employee who no longer works there. Clearly I was wrong and foolish to use LSP a second time. LSP fixed the issues they caused on both jobs but both experiences were total nightmares due to the jobs taking 2-4x the amount of days quoted, major mistakes both times, and the rude attitude of the owner.