Larratt Bros Plumbing

Kazumi T.

I had a big problem of the plumber they sent to our house to fix a big leak. He started opening the ceiling drywall from área I pointed out (A) He kept on opening 7-8 feet by 2 feet. He found a crack of the pipe in the opposite end of A. He fixed it . Then this is how he tested his work.
I went upstairs and opened the faucet 2-3 seconds , is there a leak? No. I flushed the toilet , no leak.
That was it ! No bathtub filled running water for the test, no inspection of the entire pipe. So I closed the ceiling costed $1000 then the gushing water came down from área A . The company said that was a new leak and his work was done right. Now I know but this is an old pipe , the inspection of the entire pipe , running water test should have been done. I needed to open the ceiling drywall again and fixed the big crack on top of the pipe( picture)
The office manager did not take this issue seriously . After I disputed the credit card charge , the owner talked to me saying they have no responsibility on the new leak but invoice clearly stated test was done by the faucet water . After 3 months , visa awarded the credit to me by reviewing all evidence of their incompetency. After that the owner wrote me asking "" do not call for repair . I am in the nasty customer's list.""

Lisa P.

Found unexplained standing water under our kitchen sink. Alex helped schedule a plumber right away. Brandon came out on time, diagnosed we had a leaking old water heater, purchased the replacement for us, installed it and cleaned up all in a couple hours. He was very professional, knowledgeable and efficient. Couldn't have been an easier experience. Will call them again for sure.

Annette M.

I had an urgent issue on a Sunday (right?) I called and worked with Aaron to get a same day appointment - he was timely, professional and resolved my issue on the spot. I will certainly recommend and use them for myself going forward. Plus - bonus they have an app that allows DIYers to resolve their own problems at a very reasonable price.

Richard L.

Brandon worked to accommodate us on his arrival because we had another appointment. Arrived when promised, clearly knowledgeable, efficient, did more than he had to probably to be sure the shower doesn't clog up again. Cleaned up meticulously after himself. Definitely recommend them. Sounds like a plumbing company that does almost everything: sewer inspections, indoor, outdoor lines. And they've developed an app, plunjr, which connects you to a plumber if you're attempting a DIY job!

Julie S.

Brandon called back the same day, set up an appointment and arrived on time. He fixed two hose bibs outside and cleared three bathroom drains inside. He was polite, efficient, knowledgeable and checked his work. Afterwards, he cleaned up after himself. We will definitely call him next time our irrigation or interior plumbing needs work -- very pleased.

Christine H.

Rob was a real lifesaver! He was super efficient, friendly and easy to work with. We were desperate and they really came thru. Thank you also to Aaron and Sasha!

Dana C.

The first time they came out they were an hour late. I was charged $270 for diagnostics ONLY. They told me they couldn't find parts so I found them myself. On second visit they fixed water flow to tub but couldn't get the water to come out of the tub spigot (it was a simple lever I found) and no hot water. So they had to come out again- there was also a sink leak which they ignored.
I would NEVER recommend this company- I called to dispute the $1000 total charge and they gave me a $90 credit. Complete ripoff and terrible service.

Michael B.

I had a leaking washing machine connection in my garage and Aaron was able to help me diagnose the problem over facetime! He was super helpful and even texted me a link to the exact rubber washer I needed from Ace. No charge for the call. Highly recommend and would hire him again for non-DIY plumbing issues. His communication was excellent.

Tyler C.

I had a running toilet which they fixed but somehow water started leaking into the wall. They sent guys out 2 more times to solve the problem free of charge. They were friendly and helpful.

Nastya K.

Great Experience. Fast and friendly. I would recommend them to everyone. No hassle, called and they came. Tech was professional and explained everything to me and got it done in less than an hour. He knew what was needed and got it done. GREAT experience