LaPensee Plumbing * Pools * Air

Brandon R.

We have used LaPensee many times in the past and have been happy. However, it seems now that they have new technicians that don't want to work and their customer service has went downhill. We hired them to do a backflow test as we have for the last 3 years and they tried to charge us to do nothing because they said our backflow with 3 foot total clearance was inadequate to do the backflow test. Upon calling, they then said that they would need to charge us again to come back out and actually do it and we're rude/adamant that the clearance was still inadequate unless the entire bush (gated community HOA bush I cannot remove) was removed. Would not recommend at all. ​

Dina S.

LaPensee came highly recommended so I called them to set up an appointment for a new pool estimate. Russ, their construction manager showed up, took some measurements and we discussed a few options. Russ assured me he would have something to show me in a week or so. Several weeks passed by and I heard nothing. After a month I called and spoke to a woman in the office that said he has been busy, (he was working on 4 whole pools!!) but would get back to me later in the week. NOTHING!! Not sure what the problem with Russ is but if he can't handle 4 pools, I certainly don't need him working on mine. Very unprofessional. Maybe they are better at gluing PVC.

Lucha B.

I called LaPensee to check out the black flow as I received a call from a neighbor it had been hit and had a small leak on November 11th, 2021. I called them as they are the ones I pay yearly to service. They never contacted me back with a estimate before they fixed. I did not receive a an invoice via email until January 11th, 2022 in the amount of $846.77. I Emailed them twice to dispute the $700 charge for labor with no response. My tenant, which is a plumber said it was an outrageous charge as no digging up had been done and about one hour of labor should have been billed. With no response to my two emails I called them on March 10th, for status. Their reply was invoice stands as is. Very disappointed in their professionalism. Unhappy Holmes Beach home owner.

Charles B.

Had a leak and LaPensee came out on a Friday night and charged me and after hours fee of $245 to tell me to hire a leak detection company. I had the leak detected and then I called to get a quote to fix the leak and they only quoted me first hour and every 15 minutes after that. Would not give an estimate. I would strongly recommend you shop elsewhere. I was told they would not do an estimate. Why I explained I had 3 other companies willing to come out and give me a quote, she stated it was only hourly labor and parts. Not very customer friendly in my opinion.

Jim F.

Miserable experience. To sum it up, I called to get my tile work repaired three months ago, because they had built the pool. First guy comes out, says it isn't a repair, it is an install issue. Okay...two weeks pass and I call back. Another guy comes out, says it is an install issue, and that he'd get back to me. Another few weeks pass and I call back. Third guy, apparently the construction manager, comes out. Tells me he is going to investigate. Another few weeks pass. I call back, am told that certain people have been let go, etc, and they would send somebody out asap. Dude comes out, says he'll get a quote within two days, whatever. 4 days later, i get the quote and it has three different numbers on it. I gave up, absolutely not worth the effort. I'll never consider using them.

Jake F.

User Beware! These guys will change unnecessary parts. The service tech was completely wrong in his diagnosis which was confirmed by another local company. I would reccomend that you never call these guys.

Jose R.

After we were told all our plumbing needed to be replaced we called LaPensee and they canine and assessed and it turns out the piping is fine and the leak could be fixed. We will only use LaPensee from now on. They are honest and professional and trustworthy

Vlady R.

The company used to be good but not anymore.they are expensive and nickel and dime you. I called them out twice for the same problem. The first tech did nit do a thorough job and the problem came back. They charged me twice even though I argued against it. The office staff is not competent either.

Linda G.

It all depends on who you get! The first plumber didn't fix the problem but it worked for a week. The second plumber figured out the problem by asking good questions. He was a problem solver. I got a second bill. I called La Pensee and explained the situation. They asked what I thought was fair. I told them I would pay half of the second bill. Olivia said she would get back to me. She told me no, the first plumber was good, my bathtub was done wrong and the best they do was reduce the bill by $25.00. Since I am not willing to take a chance on WHO YOU GET, I will use a different plumber. Sad because Jimmy Noe, second plumber was excellent. Another neighbor experienced a similar situation. First plumber no, second plumber yes.

Sheila W.

I called to have a valve and faucet fixed. The person on the phone said it was a cod and he would be onsite between 1-3 that day. No big deal that he was late, but he entered with just a flashlight and his cell phone. After a couple of minutes he took a picture under my sink and said it was his professional opinion, I needed a new faucet. He also assured me all the valves were open and no leaks. His first quote was $200 for the faucet w/sprayer plus his time. He left to go back to his truck and returned 5 min later with a basic faucet w/o sprayer $130. During his absence, I checked all the valves, the one that leaked, was not open. When he returned I asked him to check the one valve that was closed...it began dripping. By this time, I was becoming more and more concerned with his professionalism. I told him I was not interested in spending that much money on a faucet that wasn't what I wanted. I told him I was getting ready for a large renovation; kitchen/2baths and would rather buy what I want and have them return, would I be able to put the Service call towards the installation. He said he would go back to his truck and return with an answer. 5 min later he returned and said the company would be willing to do that. He said I owed him $115 for today. I asked why and he said $90 first 15 min and 25 for the the last 15. And I still had a leaky valve. That was the last straw, I told him how unhappy I was with this service and gave him my credit card. While he left to go back to his truck, I called the company. I spoke to a manager, and she said she was sorry no one had told me what the rate. I explained that he spent more time going back and forth to his truck w/o ever bringing in a tool and I still had a leaky valve. She said she would send him back to fix it, I told her he was 5 ft from me and had no intention on fixing anything but was real quick to take my money. Be careful when using and watch how far they park from their destination and how much time is really spent fixing anything.