Lanz Plumbing, Heating & Cooling

Scott H.

Had a furnace issue 1am, Drew C. Came out took care of the issue in short time. He was very pleasant and professional. Pricing was very reasonable for 1am call the day after a snow storm.

David U.

Just moved to town and closed on my home literally not 48 hrs before my heat went out over night and I didn't realize till I got home at 4 pm. I called Lanz right away and was put on the wait list. Their coordinator was very kind, helpful and answered all my questions. I received a call from the tech before 5 pm to tell me he was on the way. Their tech Josh is the definition of what I look for in a professional. Knowledgable, honest, courteous, explained the process through every step and answered all my questions without the attitude I've experienced in the past. Lanz prices are fair and the service was fast and friendly. Lanz will be my go to for all my heating/cooling needs.

judy p.

I just had Lanz Heating out to check my furnace and thermostat. The thermostat was going blank at times. Thomas told my daughter that I needed a whole new furnace and that it would be $2500. He said it had cracks in it. He put a red tag on it and shut the power off. This morning I had another heating company evaluate the furnace and thermostat. I simply need a new thermostat for $45. He said, "" your furnace is in good shape"". Beware of this company.

Jason O.

We bought a brand new construction home about 10 yrs ago, which had the heating/cooling system installed by Lanz. A year, or two, after taking ownership, we were contacted by Lanz to inform us that the system they installed was inadequate and we (foolishly) listened to them and installed a brand new system, which was supposed to have a life expectancy of about 15 yrs. Now it's halfway through the life expectancy of a new system that we installed to be proactive and now it's non-functional. Fool me once... Needless to say we will not be using Lanz ever again. And in talking with my neighbors that all had Lanz install or replace heating/cooling units, they feel the same way. This is a company that has built their business on shoddy work and substandard equipment. People need to wake up in East-Central Illiniois and stay away from this company!

Ruopeng A.

On May 7, we called Lanz for an air conditioning problem in our house. At that time, the indoor air was not cooled down despite that the AC unit worked properly. The service person came and checked for leaking. He tried bubble leak search and detector search but was not able to locate the leaking. He recommended us to add refrigerant because he thought the leak might not be severe. Therefore, following his recommendation, we added 4 pounds of refrigerant. We paid $358 for that service (call slip number: 44850). However, only after 1 month, in mid-June the same problem occurred as the indoor air was not cooled down again. So we called Lanz. Lanz promised to come back to us each time we called, but for three times that we called during last week, no one ever came to check the problem. Last Thursday, we decided to call another company, the Champaign Heating & Air. The service person came last Friday morning. After checking our air conditioning system, he found the refrigerant was critically low. Using bubble leak search, he was able to locate the leaking area. In fact, the leaking was due to broken schrader valves. Moreover, the service person told us that he found the caps to the schrader valves were uncapped and put aside (when Lanz checked the unit last time), so that the refrigerant was gone so quickly within 1 month. The service person from the Champaign Heating & Air replaced the valves and put the caps back on, and the air conditioning was fixed. We paid $487 for that service.

Justin P.

We had their $180/yr maintenance plan and liked it. They came out twice a year and cleaned everything and made sure everything was working good. Now we just got on the $14.95/mo. plan. It's basically the same, except we get discounts on repairs. It is well worth it to keep your HVAC running in tip top shape.

Today I called around 10a and was able to get someone out at 1p the same day. Ron came over to clean/inspect our AC unit. He was on time, very friendly, and knowledgeable. He did not try and tell me I need something changed on my AC, unlike other companies have told me. I now know my AC will be humming right through these hot and humid Illinois summers. It's been hard to find a HVAC place I feel I can trust, but I believe Lanz is it.

Spencer W.

Fantastic service. All the staff I have encountered have been professional and friendly. I have used them to service and repair my geothermal system. I have been happy with the result every time.

Ray H.

Very poor. Called at 7:30 for repair on air unit. Receptionist said they would call back this morning. Lanz called at 9:00 and said they would be there this afternoon between 12 and 5. Purposely stayed at home...and they did not show at 12,1,2,3 or 5. I called again at 5 pm, and was told to ""..be patient, the tech will be there, we work evenings too."". Gave up at 9 pm. They never called or emailed me at all. Bad enough not to show up when promised, but not even a call. I expected them to call me the next morning, but no call. Called another competitor and they came within 2 hours and fixed.

Renee W.

Called Lanz for an estimate on a new boiler. They came to the house and did all the necessary checking for an estimate. They left and I never heard from them again -- in spite of calling twice to see if an estimate would be coming. I guess it was Mike who never followed through. My business went elsewhere.

Sean R.

I had Lanz out to my house to look over a DIY project gone awry. They were prompt, friendly, knowledgeable, and gave me a reasonable quote. They even put on booties to protect the carpet even though the ground was dry and I told them it wasn't necessary. I'm looking forward to using them soon.