Lanier Plumbing

Heather V.

We called on Christmas Eve for a backed up sewer line from our toilet. They came within the hour, fixed everything, and were reasonably priced. They were fantastic!

Michelle C.

Phillip came with his helper to replumb a hot water line under our house. He took care of the job in an appropriate amount of time, made excellent recommendations about how to address the issue, and offered to install a faucet that I'd planned on doing myself, letting me know how it would affect the cost of the job. Given that I needed to go get the faucet first, he offered to "stop the clock" on the invoice while he went to take care of another job in the area, allowing me to purchase the faucet. I then called him when I got home, he came right over, installed the faucet and all was good. The bill was reasonable, Phillip was informative, prompt, courteous, and I can't say enough about the whole experience. The folks at the main office who take care of scheduling were just as nice and on top of things too. I'm very picky about plumbers - my dad was a master plumber, and I know what's a good job and what's lousy. I'd highly recommend Lanier, and ask for Phillip.

Jim B.

Prompt courteous service. I've used Lanier both in an emergency situation and also for some regular repair work and have found them to be very professional and reliable.

Danielle D.

I have filed a formal complaint with the BBB. Tired of dealing with stall tactics and attempts at peaceful resolution has resulted in nothing but frustration.

Leigh S.

Service was very prompt and professional. Unfortunately, I was dramatically overcharged for a garbage disposal. I was initially charged $185 for a disposal that Home Depot sells for $80. I called and they were very nice and explained it was an error. The price for the part was was reduced to $120. I explained that I thought the 50% mark up was still very high, particularly for a part that I was told they carry on the truck. They would not further reduce the price.

Courtney O.

I have used Lanier for personal and business purposes and the level of service they provide is nothing short of fantastic...every time. David and his team are knowledgeable, efficient, honest and kind. They go above and beyond, which sets them apart from all of the other plumbers in Austin. These guys do it right and I will continue to recommend them to anyone in need of plumbing services!

Sally Z.

I called Lanier Plumbing today after trying so many other companies. Unlike the other companies, I spoke with someone immediately upon calling Lanier. The very nice woman I spoke with asked multiple questions about my issue and was very thorough. She directed me to call the condo property manager to ensure that the proper procedure was followed regarding water shut off before they sent someone out. I never would have thought to check on this and the other companies (when they finally called back) didn't bother to mention it. It turns out that the issue does not require a plumber after all, but based on the customer service and prompt response I received, I would certainly go to Lanier with any future plumbing needs.

Nora U.

My disposal needed to be replaced. I called several plumbers, Lanier are the only ones that actually answered my call and set an appointment with me for the next day. They arrived on time and sent two plumbers! They were professional, friendly, and fast. I highly recommend them and will not hesitate to call them again when I need a plumber.

Donna Jo N.

This is my second time to use Lanier. Both times I found them to go beyond the call of duty both in customer service and their work. It is nice to have this family business in Austin.

George P.

We have used Lanier for several jobs over the years, busted pipes, clogged drains, new hot water heater and installation, dishwasher installation and fixture upgrades. Phillip, David and Paul have all been extremely helpful and knowledgeable. Their work has been superb each and every time and at a reasonable price.