Laney's

Jason M.

If you need/want a professional to install a new tub and surround for you because you want someone who knows what they are doing, don't call laneys. They installed the tub but ""conveniently"" didn't put any concrete mortar mixture underneath the tub, despite having the concrete mixture on the order form. I called them after I had started to finish the drywall because of the creaking of the tub. Laneys came back out, free of charge, to use expansion foam to reinforce the tub. After they completed this, I review their work and they only put expansion foam at the end of the tub that wasn't creaking. I would avoid this company and relay your concerns to another company who won't cut corners, hoping you don't notice

Patrick F.

I bought a brand new top of the line AC unit and Furnace which was installed March 2018. Fast forward to today and had a service technician over 2 days ago as AC wasn't working. He put in a shot of coolant but said if it doesn't hold, call them back and most likely there's a leak in the coolant line. So today it's not working again. Called Laneys, they now can't send anyone out to fix the leak until 6 days from now. Really? I spent $10k on a new furnace and AC & now 1 yr old AC isn't working and you can't come out to fix it for 6 days???? Not a great way to treat a customer. I'll just leave that right there..........

Nicole S.

Our entire remodel job was held up because we were always waiting for laneys. Finally, our contractor found another plumber to finish the job only to find out laneys did the plumbing incorrect for our master bath tub and faucet. The faucet clearly said in the directions from Kohler (purchased at Ferguson) to pipe 7 and 7/8"" from the wall. Laneys left 2"". So we can only use our 360 handle one way, and that's to turn on cold. They also didn't follow the instructions for the tub drain so the marble had to be broken and taken out in this area. On top of it all, they were rather messy. The other workers we've seen come through will sweep up or vacuum with a hand vac. Laneys did none of the above. What a nightmare it's been. Find a different plumber if you are a small residential home.

Mike J.

Long story short. This fraud of a company wanted almost 1k dollars more than the next competitor for the same install. Same every thing. Same unit. Same amount of line. Same parts. Same venting method. Same everything. The salesman gave a quote over the phone. He said it was a guesstimate based off of a house they just did. I said I want an accurate estimate. He cane and was done in minutes, no measurements take . Said he would calculate the estimate and get back to me at the end of the day. Not even 3 min after he left my phone went off with his quote and it's what he said on the phone which tells me he's either lazy and used another quote, or they price all installs the same. He had the estimate done and hit send when he left. Every other quote I got was $1000 or more cheaper and the estimators actually used a tape measure. Like I stated, all the same materials used in the quotes yet this place was charging way more.

Caleb C.

UPDATE (4.6.2017) - Kevin Wolf (President of Laney's) has contacted me regarding this review to clarify any problems/issues I have had (read below for more information on my initial experience). After a short conversation, I quickly learned that Justin did misinform me about the pricing. Kevin reassured me that the $40 price for inspection is correct and that they will refund the rest of the charge so that only $40 is charged. Kevin did mention that Justin is relatively new to the company, and apologized on his behalf.
* I will change star ratings once this refund is received.

WHAT HAPPENED?:
Justin, the technician, came to our house in a friendly manner and asked about our problem. We explained the situation to him and he walked around the house to see potential issues. We concluded that the problem was the construction of an area of the house, so nothing that he can do himself. I was happy to at least find the problem to our heating. This whole process took about 10-15 minutes, and he did not use any tools - just a visual check with some checks like touching the vent after turning the heater on to see if it was warm or not.

The problem lies when we got to the payment portion. When I first called Laney's, they have reassured me that the inspection will cost $40, and that is why I agreed to have them check our heating system. They were very clear that no other payments will be needed until after the inspection if work is needed to be done. Justin gave me a price of $115, saying that the $40 covers him just coming to our door step, and anything beyond that will be charged. I already felt cheated in this process, so I told him that I was quoted $40 for the inspection and that would be the total. He mentioned that it could be that the person who answered the phone is a new employee and does not know the pricing (either way, this would be an internal issue and not the customer's problem). His compensation for the differences was a mere 10% discount from the total price. It was better than nothing, but still, not $40. I usually do not write such detailed reviews, but this was a very negative experience. I was essentially charged over $100 for him to look around our house and tell me that this is a problem he cant fix.

Barney H.

Our heat went out so we called Laney's. The technician came over, tore our system apart and left with our thermostat. He said he was going to order parts and be back the next day. The next day he didn't show up. We called and they said they were not coming back. They never came back, they kept our thermostat, and then stuck us with a bill. If this incompetent company was worth my time, i would take them to court.

We had to call a different company to reassemble our system, fix it, and order a new thermostat. I will NEVER call Laney's again.

John M.

I have been using Laney's for years on a variety of their services - electrical, plumbing, air conditioning/heat. With every visit, they are generally friendly and professional. I believe I've generally needed to block a couple hour time window for when they anticipate arriving, which could be worse compared to some 4 hour blocks I've had with other services. They'll call my cell phone before coming over, allowing me time to get home. At this point, I expect I will continue to use Laney's for any help I need.

Kyle B.

I've read some other reviews on Yelp about this company and can not speak for any of their services besides the one I needed them for, plumbing! I called at 9 am and they had someone over to my house by 11:30am. Jon F and his trainee Lucas were VERY pleasant and helpful! Problem was fixed in 35 minutes and they explained to me what was wrong and how I could perform maintenance on this in the future to prevent a service call. They then spiffed up my bathroom and left without a mess or trace! Super helpful, very nice, great in-home customer service!! A1

Tom W.

""What we have here is a failure to communicate"" Horrible communication skills. Had them come over on a Wednesday to fix my air conditioning unit. They said they needed a part and would be back the next day. By the noon the next day I still hadn't heard from them. So I called and dispatch said they would have someone stop out in between jobs to take care of it. A couple hours later no-one had stopped by. I called again and this time they said that they had to order a part and they it MAY be available the next day. I asked them what part was needed and she said that she ask the technician and give me call back. I wanted to know what the part was so I could call other companies to see if they could be a little quicker about doing their work and I let the lady I was talking to know that was the case. The next day I waited until about 10am and still hadn't heard from anyone. I called in and dispatch said that they still didn't know what part was needed and they would have the technician call to give me an update. I think it was around two and I STILL hadn't heard from anyone. So I called and this time I asked for the manager right away to get to the bottom of it. The manager told me that he would contact the technician and get back to me. The manager called back saying the technician was claiming he had been keeping me up to date, that part was finally in, the technician would over soon to finish the job, and that it turns out that there was a possibility that even after replacing the parts it's possible it won't fix it. The technician FINALLY showed up a while after that. After installing the new parts the air conditioner it still wasn't working. This all took place over the hottest week of the summer. After all of that I decided to go with another company for the remaining work and will never use Laney's for anything EVER again.

Alpha H.

My bathtub was leaking, so I requested a service. 1st man came and drilled a hole on the ceiling of the room downstairs and said that he didn't bring a tool to remove a pipe.

The next day, he came back with a helper. They drilled a bigger hole and removed that pipe and said that the tub needs to be replaced. They gave a quote of $1,800. not including restoring the tiles.

I denied the quote and hired a handyman to replace the tub, spent $350 on the tub and $700 on the labor, including restoring the tiles.

I received a bill of $570 for drilling the hole and removing the pipe. I called to ask for an itemized bill statement because I want to know the labor and material costs, a lady told me that they can't provide it.

I gave them two stars, because plumbing is not easy.