Laney's

Jason N.

My elderly mother hired Laney's to clear out her drains on Feb. 3rd to the tune of $300. On Feb. 25th her drains back up in the laundry room, toilet, and shower. They want over $300 again and defend it saying ""Hey, we don't guarantee our service."" After they leave mom finds the shower backed up again and calls the guy back. He doesn't have the right tool for it. The sewage has seeped into their business practices. The only thing going down the drain is their integrity and my mom's social security money.

Millissa M.

Having purchased an older home, there have been many updates and repairs needed for our house. Within the first few months we needed pipes replaced in our basement and our furnace repaired. Recently we've needed minor bathroom repairs and quotes for work to update our kitchen. All phone calls have been professional and courteous, service folks have been very helpful, giving explanations that us basic folks can understand. We will gladly recommend Laneys to anyone needing help. We also appreciate that we've gotten to work with the same technicians multiple times. They remember the home and what has been done previously.

Freda L.

We've used Laney's for heating, electrical and plumbing repairs for years and have usually been satisfied with their work and prices. Lately, though, it seems they always go for the most expensive alternative when replacing an item. A few years ago the house's 50 year old main circuit breaker died and they quoted me a $2000-$2500 price to replace the whole circuit breaker panel. Fortunately a neighbor suggested getting a another quote. Cost: $450 from a licensed Moorhead electrician. More recently our toilet tank would start running and wasting a lot of water. Laney's plumber suggested pulling the toilet tank and replacing its entire flush mechanism. Estimate:$350. I had him replace only the flapper. Cost $10.
Perhaps it would be a good idea to get another opinion on pricey repairs.

Lindsey S.

I needed a new kitchen sink and garbage disposal installed. I've used Laney's before and have always been happy with their service. They sent John K. to do the job and I could not have been more impressed! I made a small miscalculation on the size of the sink and it was slightly too big. John was was great with recommending how to proceed. He was extremely knowledgeable and I was very happy with the way things turned out!

Liberty A.

They where amazing when we needed help with our furnace. They where efficient and respectful of me and my home. They where a quick recommendation to my mom when she had plumbing and AC issues. The gentleman that came out was kind, patient, explained everything, and gave her options. Would 100% use them again!

Jason M.

If you need/want a professional to install a new tub and surround for you because you want someone who knows what they are doing, don't call laneys. They installed the tub but ""conveniently"" didn't put any concrete mortar mixture underneath the tub, despite having the concrete mixture on the order form. I called them after I had started to finish the drywall because of the creaking of the tub. Laneys came back out, free of charge, to use expansion foam to reinforce the tub. After they completed this, I review their work and they only put expansion foam at the end of the tub that wasn't creaking. I would avoid this company and relay your concerns to another company who won't cut corners, hoping you don't notice

Patrick F.

I bought a brand new top of the line AC unit and Furnace which was installed March 2018. Fast forward to today and had a service technician over 2 days ago as AC wasn't working. He put in a shot of coolant but said if it doesn't hold, call them back and most likely there's a leak in the coolant line. So today it's not working again. Called Laneys, they now can't send anyone out to fix the leak until 6 days from now. Really? I spent $10k on a new furnace and AC & now 1 yr old AC isn't working and you can't come out to fix it for 6 days???? Not a great way to treat a customer. I'll just leave that right there..........

Nicole S.

Our entire remodel job was held up because we were always waiting for laneys. Finally, our contractor found another plumber to finish the job only to find out laneys did the plumbing incorrect for our master bath tub and faucet. The faucet clearly said in the directions from Kohler (purchased at Ferguson) to pipe 7 and 7/8"" from the wall. Laneys left 2"". So we can only use our 360 handle one way, and that's to turn on cold. They also didn't follow the instructions for the tub drain so the marble had to be broken and taken out in this area. On top of it all, they were rather messy. The other workers we've seen come through will sweep up or vacuum with a hand vac. Laneys did none of the above. What a nightmare it's been. Find a different plumber if you are a small residential home.

Mike J.

Long story short. This fraud of a company wanted almost 1k dollars more than the next competitor for the same install. Same every thing. Same unit. Same amount of line. Same parts. Same venting method. Same everything. The salesman gave a quote over the phone. He said it was a guesstimate based off of a house they just did. I said I want an accurate estimate. He cane and was done in minutes, no measurements take . Said he would calculate the estimate and get back to me at the end of the day. Not even 3 min after he left my phone went off with his quote and it's what he said on the phone which tells me he's either lazy and used another quote, or they price all installs the same. He had the estimate done and hit send when he left. Every other quote I got was $1000 or more cheaper and the estimators actually used a tape measure. Like I stated, all the same materials used in the quotes yet this place was charging way more.

Caleb C.

UPDATE (4.6.2017) - Kevin Wolf (President of Laney's) has contacted me regarding this review to clarify any problems/issues I have had (read below for more information on my initial experience). After a short conversation, I quickly learned that Justin did misinform me about the pricing. Kevin reassured me that the $40 price for inspection is correct and that they will refund the rest of the charge so that only $40 is charged. Kevin did mention that Justin is relatively new to the company, and apologized on his behalf.
* I will change star ratings once this refund is received.

WHAT HAPPENED?:
Justin, the technician, came to our house in a friendly manner and asked about our problem. We explained the situation to him and he walked around the house to see potential issues. We concluded that the problem was the construction of an area of the house, so nothing that he can do himself. I was happy to at least find the problem to our heating. This whole process took about 10-15 minutes, and he did not use any tools - just a visual check with some checks like touching the vent after turning the heater on to see if it was warm or not.

The problem lies when we got to the payment portion. When I first called Laney's, they have reassured me that the inspection will cost $40, and that is why I agreed to have them check our heating system. They were very clear that no other payments will be needed until after the inspection if work is needed to be done. Justin gave me a price of $115, saying that the $40 covers him just coming to our door step, and anything beyond that will be charged. I already felt cheated in this process, so I told him that I was quoted $40 for the inspection and that would be the total. He mentioned that it could be that the person who answered the phone is a new employee and does not know the pricing (either way, this would be an internal issue and not the customer's problem). His compensation for the differences was a mere 10% discount from the total price. It was better than nothing, but still, not $40. I usually do not write such detailed reviews, but this was a very negative experience. I was essentially charged over $100 for him to look around our house and tell me that this is a problem he cant fix.