Lane Plumbing & Heating

Mukund S.

Worst customer service. No one answers the phone. They took 4 weeks just to give me a quote ! Definitely better plumbers around then this company

Alice S.

It is sad that one person had such a bad experience with Lane. I asked them to install a water meter that could be read from the road and to check for any leaks in a bathroom and to check on the heater they installed a few years ago. They were so easy to work with starting with the delightful lady who answers the telephone to the report on their work. I would recommend them easily.

Dawn T.

Dan and his team did a fantastic job at our house, and he was even available for a weekend Facetime session to troubleshoot a small follow up problem. Incredibly committed to their customers and reliable, Lane Plumbing has been doing terrific work for us, and we recommend them highly!

Jeff C.

This is the worse company I have ever techs al were well mannered and try to help but the front office is the worse people to deal with that I have ever encountered. Stay away unless you want head ache after head ache with the front office not communicating with there workers or there customers

Ellen M.

As new residents to the area we have utilized Lane Plumbing a couple of times and found them to be knowledgeable, courteous and willing to resolve the issue. I recommend this company.

David C.

The people who are on the phone at this company are the rudest people I have ever dealt with horrible response actually mean and nasty to me as well stay away at all costs

Yuheng S.

This is my true service experience from Lane Plumbing and Heating. I am writing this long review to help anyone to avoid potential trouble and pain working with them.

The heater of my vacation house went down 3 weeks ago and I called them for an inspection service. After the inspection, they send the invoice for 1hr labor cost and clearly stated the problem with the heater and the 2 parts they need to replace to fix the heater: a 3-way valve and a new boiler pump. They told me the parts will arrive in a week and the technician will be able to install them the in following Thursday afternoon or early Friday morning. So I accept a group of my friends who planned the trip to come and stay at the house next Friday.

On the following Thursday, I called the office to confirm if the parts were delivered and see if they received the right parts so I don't need to ask my friend to cancel the trip, they told me the 3-way valve and boiler pump were delivered and a technician will come Friday morning to install (The office didn't check if parts were correct when they received). And on Friday I wait for the technician until noon and the technician arrived at the house but found out the pump they ordered and received was the wrong one. Then the office tried to figure out other ways to fix the heater. At this point, all the labor hr they spent on Friday were fixing their own mistake for the wrong order part. However, without the correct pump model, there is no way the heating system would be fixed. The technician clearly understand that but they didn't give me any clear information to me. I was thrown into a black hole at that moment not knowing if the heater would still work or not, and how long the technician was still gonna stay at the house and work on the heater with the wrong part. And after 4 hours they finally told me they need to order the correct pump to fix the heater in the next week. At that moment my friends have already arrived at the house and I have to ask them to find somewhere else to stay or just went home. I felt really bad for them due to the mistake and miscommunication from Lane.

After another week, the technician came with the correct part and complete the installation in 1 hr and the system was back and running without any issue (So the correct service labor hr should be 1hr inspection + 1hr installation). The technician only mentioned to me that the 3-way valve and boiler pump is the parts that are needed to fix the problem and he personally is very nice to work with.

The next morning I received the invoice which really shocked me. They charged me 6.5 hr of labor (4 hr of labor fixing their own mistake with the wrong part they have) and besides the 3-way valve and boiler pumper they added 4 more parts and 5 gallons of antifreeze that I have never heard from their team through the whole service. Basically, it would be a $550 service bill with needed parts and labor, but due to their own mistake, they charge me $1500 on the final invoice. I try to communicate with their front desk and the manager on the phone. The response was they decided to no longer service my house anymore because I don't agree with their invoice and the manager ask me to find someone else to work with.

So I would advise those who read my review to check other service companies before working with Lane. The miscommunication over the phone with the front desk and lack of transparency on the service cost definitely lost all my trust in this company and I hope no more people get harmed by businesses like this that treat their customers in similar ways.

Richard C.

They installed an air conditioning system in our home. Within a year it was not working properly. They did not stand behind their work product. If you have the opportunity use someone else.

Jeff F.

Been dealing with Lane plumbing fir more than 20
Years! Never a problem whether for repairs or on our addition. Knowledgeable, responsive, great emergency service for no heat in winter, reasonably priced and just nice hard working people.
Highly recommend.

Flaminia Z.

We had a major blockage in the pipe which takes all water out of the house. Our utility sink in the basement was overflowing also leaking onto the floor with a lot of unpleasant water. We called in the morning & they were here by 4:15 or so. At the end of their day two men showed up and not only fixed it but also cleaned up beautifully after themselves although I told them I could do it. We had called them before and found them to be dependable, competent & reasonably priced.
It was was a ""short and sweet"" fix as one of them said and I was surprised that it took so little time although they had to bring in all sorts of equipment.
The pipes are still clear.