Lanco Plumbing

Elaine L.

Have used LANCO plumbing for years. Would recommend. The service is good, not as good as when the father was still working he was more a people person. Still a good company..

Carole N.

We had a kitchen sink clog. These guys came out quickly. They were very nice and professional. We jammed it up good and poured all kinds of crap down the sink trying to loosen the clog. It only made it worse. He had to take the drain apart. Was here less than an hour an I was shocked how cheap it was. Will definitely use again

Jean F.

I have had Lanco complete a a couple of of repairs in the past and they just installed a water heater for me today. I have always found them to be professional and they get the work done quickly (e.g. I called about the water heater yesterday and they were able to get it done today). Their prices are fair, and their office staff is very knowledgeable as well. I spoke to Fran several times to set up the appointment and she was very knowledgeable about the work that needed to be done. After working with them a few times over the course of 4 years or so, I can confidently recommend Lanco!

Daniel L.

I found their home office to be quite helpful. The plumbers who came on site were careful to explain everything they were doing, and carefully went over what I was being charged for.

Gena V.

Lanco always does an awesome job and their prices are very reasonable. Wes is great in explaining exactly what is going on and what needs to be done to repair it without charging you for unnecessary work. I had a water leak right at my water main and feared this would be an expensive repair. This is not a company that is going to try and over charge you. Thank you again and especially for coming out on such short notice.

Harry P.

I have had 2 great experiences with this company. Very friendly show up on time they always call 30 minutes ahead of time! Worked with 2 different people and they were equally professional grateful to have met this company.

Michael S.

It used to be very good company but since the owner retired, everything changed. How would you like statement: "I told them not to answer your calls and not to call you back" after my numerous calls to them to get a quote? After my first call to get somebody to give me an estimate, a visit was scheduled in three weeks, and that almost two months ago... Still waiting for the quote.

Lauren E.

Our business always uses Lanco for all of our plumbing needs. They are quick, responsive, helpful, knowledgeable, and always provide excellent customer service. Very grateful to work with them every time!

Jason W.

If I could give zero stars I would. This company has fixed same issue twice in past 2-3 years. Guess what leaking again. Instead of backing up their work and fixing the problem the lady gave me every reason why it should be leaking. She said if it has lasted 2 years then their work was good. She refused to guarantee the work and it would just be another service call. Funniest thing of all she said they been in business for 40 years and a+ on BBB and have good reviews. Well I looked they have 1 star on reviews and they 2.5 out of 5 in BBB with complaints not addressed. She said maybe I should look elsewhere for this repair. Well guess what I did. Will never do business with them again.
By the way we are talking about a 2 foot piece of pvc and a fitting that has cost me over 500 dollars and still leaking.

Diane P.

BEWARE!! This company is a rip off. They are very deceptive. I was given a quote for $99 Hr to find a leak in my yard. The employee-owner was the one that gave me the quote on Sept 30, 2016. I called in and requested to be set up ASAP but wanted the owner to come that had quoted me the price so that there was no change of price or misunderstanding on the per hour quote. He showed up late and also brought "a helper."
I was NOT told I would be paying $140 per hour now.
Nothing was EVER mentioned of added charger. Imaging $40 per hour for a helper??? Not a plumber. Oddly enough my leak had been fixed while I was at work by a relatives friend 36 hours before. I was unaware since I was staying with friends while my water was off.
The owner of Lanco admitted my meter wasn't turning rapidly but for the next 2 hours continuous to peruse a leak. He came into my residence and looked at the toilets and said the problem was my flapper which a contractor had just changed in May. He precedes to scrape "residue" from under the flapper then ask for food coloring. He dropped food coloring in my tank after the fact of "scraping such debris off" then saying it was a toilet flapper leak. He then moved to two other toilets and immediately drop food coloring in the tank before instead of after so the first toilet was inaccurate since he did "scraping before testing to see if there was truly a leak.
He proceeds to lie to me. His "helped" stood around on several occasions while he (owner) spent 45 minutes looking for any other possible leaks in the home and 15 minutes in his van writing invoice from his iPad.
When I was asked to sign the bill on the iPad which I couldn't see due to the darkness of the device and the sun glaring down i asked what the charges were and he then told me the "helper was $40 hour. I saw he charged me for 3 toilet flappers and questioned him. He stammered around when questioned of (3) being installed. I them asked " Are you sure?" He looked at his helper and you could tell he knew the truth. But reluctantly agreed while also stammering in knowing he hadn't change them all. They drive away while I went to the toilets and found only one changed while being charged for 2. I called the office and the secretary contacted them to return. This company had the nerve to try to charge me for a 1/2 hour labor $50 to fix what they didn't do. This took less than 2 minutes to do both the others, however he stalled upstairs since I wasn't watching them so he could try to justify the time. When he told me he had to charge me!???!! I asked what he was talking about. Just to end this let's just say he told me the office said he had to charge me. REALLY????
I contacted his sister (co-owner) she was extremely rude and told me she would wave the charge this time but to take my business elsewhere next time and hung up.
I was the one getting screwed over here! So I phoned her which they let go to voicemail on purpose so I left a message that I was disputing the $40 HR and putting this on every social media site. Guess what?? I get a phone call back not recognizing the voice since it didn't sound like the same rude and unprofessional person. She admitted she and her brothers (owners) were wrong on trying to rip me off as well as failing to tell me the heller was extra $40 HR. I listened to her try to back peddle just to get me to not expose this crooked company. I opted out of her wasting my time to save from making this public. NEVER ONCE DID SHE OFFER TO CREDIT ME $117 for the added charge so since I have her statement they were wrong on several things I have forwarded this to my disputed department of my MasterCard!!!!
BEWARE!!!!!!' And yes I will take her advice a surely go elsewhere in the future. By the way BBB. has them at a 2.5 out of 5 and several other poor reviews. I now will continue my reporting to other sites.
BBB my next stop!