Lancaster Plumbing

Scott R.

My kitchen faucet was leaking and needed to be replaced. Lancaster Plumbing was recommended to me so I called and made an appointment. Two plumbers showed up to do the work. I asked twice for an estimate as the one in charge, David, was looking under the sink. He told me I needed a new faucet and he wouldn't know the cost until he had gotten the replacement. He said he didn't have one on the truck and would have to go and get it. David left in the truck while the other guy, Tony, asked if he could sit on my deck. When David returned he realized he had gotten the wrong faucet and had to go and get another one. I was never given a list of options or shown any faucets to choose from. David chose the faucet for my kitchen. Upon return he installed the new faucet and checked to make sure everything was working properly. I couldn't believe it when he told me what I owed; $680. He did not give me an itemized receipt or even explain the charges. As a retired person living by myself, I felt like I had been taken advantage of.

I contacted Lancaster Plumbing and spoke to the owner John. I wanted to know what I had paid for and why the cost was so high. John said he would speak to David and get back to me. I was finally given an itemized list of the costs: labor for 2 plumbers for 1 hour - $300, Delta Faucet 2497LF in chrome - $325 and fuel surcharge - $35. John the owner did offer to give me a credit for 10% and came out to give me $68. I asked for an estimate twice before the work was done and was brushed off. I paid $150 labor for one plumber (Tony) to sit on my deck or do nothing while the other one (David) did all the work. I had no input on the faucet that was chosen for my kitchen or its cost. I was overcharged for the faucet itself which retails for $245.49 at Lowes, Home Depot and Amazon. This is totally unacceptable and not how a responsible business should act. Lancaster Plumbing took the opportunity to make some extra profit at my expense. Here is your chance to make it right, Lancaster Plumbing. Credit me the labor charge for Tony who did no work in my kitchen and got to take a break on my deck.

Angela M.

we have had a ongoing issue with our plumbing for the last 4 months, had 3 different companies come out, it was lancaster plumbing who figured out the problem. they are truly amazing and so glad to get an answer. No one wanted to deal with the issue and he took the time to figure it out. Call them there great!!! many thanks!!

Flor B.

Last year, John and his son completed a massive plumbing job ay my house. They did an excellent job!! They are a go to plumbing team! Price is reasonable. John is very responsive whenever I have reached out to him! Highly recommend!!

Douglas S.

We have used Lancaster Plumbing/Pipeworks multiple times from big jobs like water pipes under the foundation to little jobs like clogged drains that we couldn't fix ourselves John is the man! Extremely nice and efficient always on time and quick to set an appointment with you, even if it's just to check out a problem. I found the best plumber in town! Thank you John for always fixing our problems, big and small!