Lakeside Service

Lydia F.

We had them come by to check out our furnace because it was short cycling. It turned out that a sensor needed cleaning. The technician was able to take out the sensor, wipe it down, and reinstall it.

The serviceman was very gruff. He did not introduce himself when he came in and was pretty much a jerk the entire time. When he was putting everything back together, he didnt even take the time to put in the screws straight, which could have been problematic if we didn't fix it because it could have caused the screws to be stripped the next time they needed to be removed.

The customer service was extemely lacking, and he seemed like he didn't like his job. We will use someone else next time.

Deidra L.

Called for after hour service since my heat is out and I have small kids. The guy finally called me back after an hour because he was sleeping even though the voicemail says someone will call you within a half hour. Got to my house and took a half hour just to tell me it was a bad igniter, which the diagnostic light was already saying... and it costs $30 every 15 minutes on top of the $109 to come out. Then I was quoted $480 (after he said I was looking at around $400 but apparently the price jumped up $80 when I asked for an exact amount) since an igniter after hours is supposedly $300?!? Igniters are not $300! So I wasted $170 to have someone come out, and not even fix anything! I sat and cried. I feel like I was taken advantage of and had to pack my kids up at 2am to go to a family members house because my house is way too cold. Now I get to spend more money I don't have to get someone to fix it and not rip me off. I get there's after hour pricing but almost $500?? Then has the nerve to tell me to have a good night while I have tears down my face. Wow.

Edit to add: Had someone from a different company come out the next day who diagnosed and got it done in 10 MINUTES for dirt cheap!

Alex W.

Had mini split system installed last November. Salesperson was very convincing, but there were several stressful miscommunications leading up to install. For example:

-- Despite previous assurances that the possibility of lead paint in our 100 year old house was not an issue, at the last minute the general manager said we had to hire lead paint specialists at an extra cost. Lakeside split this cost with us, which I thought was fair, but I wish I knew ahead of time.

-- A week before the install, the salesperson needlessly caused us a lot of stress by telling us that the installers would have to rip out some built-ins. (This was not required.) There was a lot of confusing communication, until we started talking with the super competent install supervisor instead of the salesperson.

-- Company didn't show up at scheduled date; called us morning of. They forgot to cancel with their electrician, who showed up when they weren't there. Not a big deal, but now part of a bigger picture.

Since then, the AC has broken twice, leading to water in the house (but no water damage). At least the first problem was probably caused by installers not properly securing the condensate line; my bet is this is the cause of the second problem too. I'm trying to get it fixed now. Also, because of the way a condensate line was installed, a little bit of our wood siding is now perpetually wet, and I think this will cause rot.

In defense of Lakeside, I'll say that the General Manager John Boylan has worked hard to quickly sort out most issues; this is why I've held off writing a bad review for almost a year. Also, the install crew was super nice, and their supervisor James was wonderful. But enough is enough, and at this point overall the experience has been very disappointing.

Final note: I also had a Lakeside tech out to look at my boiler once. After having trouble answering my questions, he started looking for answers in one of my books on boilers, and I asked him to leave. Lakeside didn't charge me for the visit.

Keri O.

Lakeside goes above and beyond. We have geothermal heating and cooling, the system was 12 years old and over that time we had to do some minor repairs. Lakeside came out right away and beat another company's estimate to replace the system. There was no question we went with Lakeside. Installation was fast, the guys were friendly and respectful. Connor was our sales guy and has been able to help us with all questions before and after the installation. They make you feel like your buisness matters and that they care about you. 100% recommend, you wont be sorry.

Eric B.

Excellent customer service. When my furnace went down Lakeside was out the same day to diagnose the problem. I was not home at the time and the service agent kept in contact with me via cell phone as to what they found wrong with the unit and what my options were in regards to repair or replacement. I would recommend Lakeside without hesitation.

Jack I.

Outstanding service company and personnel. I use them frequently for the property management company i work for.

Suzy D.

They wanted $745 to plumb a new sink- the drain is already there. Told them that is absolutely stupid.

Anne B.

Lakeside Service has never let us down in the past, and this time was more of the same great service. Our furnace was really gasping for life, and Lakeside came to the rescue. Conor K came out the same day and gave us a great quote for a furnace and hot water heater - considerably lower than any other that had been presented to us. Great financing was offered, and quick installation of the new equipment is scheduled for Monday! Conor was very professional, courteous, and friendly, and had no high pressure sales pitch which we find to be a huge plus. We will continue to use Lakeside Service, and would definitely recommend them.

Robin G.

We have had Lakeside do our yearly checkup for many years now. They are always prompt, polite and very tidy. They take the time to show you everything that is going on with the system and always have time for questions. I would highly recommend them. Kyle even programmed the thermostat for me!

Lisa B.

I used this company for some home warranty work they're one of the few companies that would take it on and for that I will be loyal also extremely professional service from the office staff and the repair man Leif! He worked painstakingly with the warranty company . I highly recommend!