Lake Tahoe Plumbing & Heating

Frank G.

Lake Tahoe Plumbing & Heating came to the rescue again!
They always take good care of our plumbing needs!

Ada Y.

I wanted to like them so bad, but honestly I felt like Lake Tahoe Plumbing & Heating is a very incompetence & inefficient company.

We have a rental in South Lake Tahoe and had an emergency with our central heating. Furnace went out and our guests were left without any heat in the middle of winter. Called this company out that day and they were able to come out same day (awesome, but....), got charged 1.5 hour worth of work ($120/hour), and they still wasn't able to get the furnace back on. They recommended a new motor in the short term, and a new furnace in the long term. Okay.... we ordered the new motor and waited for a furnace quote for FIVE DAYS! Let me remind you.... I STILL HAVE NO HEAT in the house during a snow storm!!

On day 2, I called back to see if the new motor arrived, lady who was on the phone was super impatience and hung up on me. So instead of waiting for their furnace quote & new motor to arrive, I called Rudy's. Keith came out same day, took 10mins to get my furnace back on, and was able to give me a complete quote for a new furnace few hours later.

I just don't understand how can the quality of people between two companies varies THAT much. If you are looking to pay more ($120 vs $105/ hour), get nothing in return, & get bad customer service.... call them.

Mikhail A.

Wow! This business is an absolute zero!!! Just had an emergency situation with my central heat in South Lake. Called this company trying to schedule an tech's visit. The lady who answered the phone treated me like a common criminal. Refused to answer any of my questions and concerns and kept yelling at me. Any thing I asked - she just replied with the word ""negative"". Examples:

""Can I get the name of the person I'm speaking with"" - her reply - ""negative"".

""Once a technician gets to the house and looks at the problem, can he/she call me from there before doing the work"" - ""negative"".

""Why not, I'am sure they have a cell phone and I wouldn't be comfortable approving work right now without being given an estimate first by the tech"" - ""negative, if you want the estimate first, he'll have to come back to the office and only we can tell you what you need, but then the work will not be done until after New Years"" .

""That doesn't work, as we need the heat in the house ASAP, can't you be a bit more understanding and flexible"" - ""negative"" (with a very clear indication of annoyance in the voice)

Finally, I couldn't take her saying the word ""negative"" anymore and said, why are you talking to me like an answering service instead of trying to understand my concerns like a real person.

Guess what she did! She yelled at me, "" how dear you talk to me like that"", and hung up the phone on me!!!

I have never experienced a behavior more rude and ridiculous from a place I am trying to give my business to. I never called back, of course. But I am glad I did not try to use them after reading all the awful reviews for this business form others!

Rocky D.

I have lived in the South Lake Tahoe area for the better part of the last 2 years. I own a condo near Heavenly's Nevada side. On the occasions when I've needed to call a local business for service of one kind or another -- HVAC, plumbing, etc. -- I've had consistently negative experiences. Businesses fail to answer their phones when I call (during business hours), fail to call me back when I've left messages, and fail to make proper repairs when they actually show up to do the work! It's the stereotypical ""Tahoe Repair"" that's made where a leaky faucet begins leaking again weeks after the repair was made!

FINALLY, I've found a business that acts like a business in South Lake Tahoe! I called Lake Tahoe Plumbing today when I awoke to a backed up sewer main that had 2' of sewage in my downstairs bathtub and THEY ANSWERED ON THE FIRST RING! AMAZING!

I was told that the plumber was on a call and that I was next. This was exactly what I needed, as I had a brief 5-hour window to do turn down on my vacation rental between guests checking out this morning and more coming in this afternoon.

Pete arrived within an hour and because of the steps to my unit, he had to call an assistant to the job to help carry the 300lb. snake up the steps to clear the blockage in my building's sewer main. They worked for 3.5 hours in the snow and in 15 degree temperatures to clear the blockage. All 4 units are occupied this weekend because it's New Year's Eve!

None of us could flush or shower or do dishes and this was a disaster in the making on the busiest weekend of the year for all of us owners in the building. Lake Tahoe Plumbing saved the day for all of us.

I sincerely appreciate Steve and his team for doing an amazing job. He took the time to speak with me on the phone when I called in with additional questions. This is a true businessman who understands servicing clients, being prompt and being professional.

It wasn't cheap for the repairs, but given my experience with Lake Tahoe Plumbing, it was worth every dollar and I will use them again should I ever need their services.

I ran a 5-star Yelp construction business in SF for 10 years and I wasn't the cheapest, either. But, my customers always got exceptional service, workmanship, and dependability. I worked hard to earn my 5-star reputation but my customers were always happy they chose me because there's nothing better than a contractor who shows up on time and does the job right. There's no price you can put on that.

Thanks guys!

P. S.

HI all. just to let everyone know this company is a rip off. The tec. was nice enough but the cost was way too much.
I had them come up to fix my heater which was making noise. Granted it is an older model. There are a total of 5 nuts to remove the fan and fan motor. They replaced the fan and the fan motor to the tune of over $700.00. They were in the house for no more than 2 hours( that is being generous) total ..They had to come back 3times...the parts were about $200.00 so the labor for that little work was over $500.00.
Stay away from these guys or at the very least get them to tell U up front what their cost are going to be, or U will be shocked and disappointed in their work.
I was never told any pricing or how drive time is at the same rate even though they knew what was required of the job after the first 5 minutes in the house.
I would give them 0 stars if I could.
Do yourself a favor and go to someone with a little more interest in helping out.
I've lived in tahoe for over 25 years and have never had such an expensive service that still isn't right, but I will call someone else....Not to mention I will be telling everyone I know to go someplace else.
stu c.

Andrea M.

Would put zero stars if we could. I am actually looking on Yelp to find a plumber to repair another problem that has come up in our vacation home in Meyers area. When I saw their business I couldn't pass the opportunity to warn other homeowners. Lake Tahoe Plumbing did the original job, and I will mention a few of the problems that we had. We purchased our house and they did all new plumbing about 5 years ago.
1) Kitchen faucet (upstairs) when running we have a drip in wall that would require major demo to find and repair.
2) Kitchen hot water handle turns wrong way (how do you even do that)
3) Poor weld job left us with busted pipe in a wall downstairs that flooded a bedroom and the bathroom.
There were other issues... We tried resolving when we moved in, but they took no responsibility and we ended up hiring someone else to fix their errors. Unfortunately we are still dealing with their poor workmanship.

leandra h.

Do not spend your money or waste your time with this company! After being promised that our furnace would be fixed before thanksgiving it turned out this incompetent owner Steve lied about ordering the part & left us in the cold. He then had the nerve to say even if the part came in he wouldn't fix it until Monday. Told me it's not his problem this is a world problem. What a joke. Now we can't have Thanksgiving with my Family in Oakland because we can't leave our animals & house to freeze. Any self respecting man would of tried his best to make sure we would at least have heat for the weekend. Steve is full of attitude & lies

Ellie G.

terrible company, trust me, use someone else. I am usually only a ""good review"" yelper but I felt that I had to tell you all to never ever ever call these guys. Ripped off and cried when they left because I felt so cheated.

C L.

My experience with Lake Tahoe Plumbing & Heating far exceeded my expectations. My thermostat went out and I called 4 other companies before I reached LTPH. While the other companies were quoting me a week or more for an appointment, Michelle (or possibly Rachelle) at LTPH squeezed me in the same day. Gabriel came and replaced my thermostat and checked my furnace. He was professional and respectful (even donning a pair of booties over his boots to protect my floors without me even asking.) He patiently walked me through how to program the system. I have no hesitation about recommending them or using them in the future.

Anik D.

I was very surprised to read the negative reviews, as Steve was one of the most responsive plumbers in town when we had our building's water heater break down on a Wednesday. With 12 occupied units, we considered this to be an emergency, and Steve was one of two plumbers to treat this as such - we had a couple plumbers tell us they could not get us a new water heater for 2 weeks!
Steve went out of his way to accommodate our needs, as we had to replace the flooring in the water heater room, due to old and new water damage caused by the old water heater. Normally, the company that delivers the new water heater also removes the old one, as these units are extremely heavy and they have special equipment. Steve had his (very friendly and informative) staff come in on Friday afternoon and remove the old water heater so we had the weekend to replace the flooring before the new water heater was delivered on Monday - no other plumbers in town were willing to do that, not even the ones who thought being without hot water for 2 weeks was OK.
This was just one major detail of our experience with Steve and his staff, but our entire experience with them has just been great - Steve and Gabriel communicated with us every step of the way and made the whole experience as painless as possible - Thank you so much!