Lake Sunapee Plumbing and Heating

Andria E.

A few months ago I only had a trickle of water coming from my well. They made me wait over a week for someone to come replace my well pump. This morning I have NO water coming to my house and I've been waiting all day for them. The office just keeps telling me he will get here at some point this afternoon. It is now almost 7pm, no call, no show. I have given them business for over 10 years and suggested them to many people. I guess I will need to look into a different company. I can't even leave to go get water because I don't know when they are coming.

Wfwnebms ..

We recently had to replace our hot water heater and it is located in a 4 foot crawl space.
Josh from this company was able to, with the help of his assistant Ross, move it through a narrow opening and install it. They we're exceedingly professional and courteous.
Josh explained what they were doing every step of the way, and ensured that we were aware of the mechanisms necessary to make temperature adjustments.
They left the premises in very clean condition and were just nice guys as well.
I highly recommend these gentlemen and the company.

James A.

We reached out to Sunappee Plumbing and Heating when our tankless hot water heater froze and needed to be replaced. They came out, prepared an estimate for replacing the unit, and billed for the visit. They reported thay they had ordered the new unit, but every time we called to check in we were told by the receptionist that it had been ordered and must just be back ordered. This when on week after week, still no water heater. When we asked to speak to the owner we were always told: ""no, he is too busy, but don't worry he knows of your concerns."" Eventually we called a different plumbing and heating firm which confirmed that, in fact, the unit we needed was available without any wait and that they could have it installed within four days.

Michael B.

After my local plumber helped me diagnose a malfunctioning part on a boiler that he is not able to get the part for because he isn't a dealer with that company, I called Sunapee who is. They told me they were booking out into mid December, and I said I'd like to go ahead and schedule an appointment, I'm willing to wait. The agent then told me I should look elsewhere because they're too booked out. I understand everyone is pressured and short staffed but I didn't understand this response when I told them politely I was willing to wait. I asked to speak to her manager; was put on hold for a few minutes and then told that he said the same thing and that they are currently not taking any new customers - what a bizarre comment for a company, especially when I see their trucks driving around my area frequently. Sunapee, next time you have a potential customer who, like me, currently has no hot water - and unfortunately got a home with a boiler made by a company like Energy Kinetics that only a few companies are able to touch...I hope you'll show them more courtesy and help than you have to me.

Sarah C.

Set up an appointment for an estimate to be done about a month ago, we made the appointment for today 9/30/2021. We were given a time frame of 12pm-5pm. No one ever showed up! Ridiculous!

Adam W.

I wish I had read the reviews before taking the time (months now) to set up appointments with Randy. Took 3 times for him to show up, then when the time came to start planning filter installs and pump/HVAC upgrades, nadda... Wasted 3 months of my time, look elsewhere.

B G.

I saw the negative reviews, but brushed them off, thinking that some people might just have had bad experiences. Turns out, I should have listened to them. For one, they charged $75 to come out and survey a very simple job (which I described to them in detail on the phone.) They charged $75 for that visit which took them five minutes, and then they came back a week later and charged almost $400 to replace one pipe in 45 minutes. They could have done the job in one trip, in less than an hour. The bill was not itemized, which is obviously done to hide their questionable charges and mark-ups. One hour of labor and about $50 in parts shouldn't be close to $500. I used to work as a plumber and am familiar with industry mark-ups and rates, and this was very excessive. First, they sent the bill for the work which was overpriced to begin with, but I bit the bullet and paid them. Then, weeks later, I get a surprise bill for the $75 initial visit. It seems like they go out of their way to be shady and manipulative. Will not be using them again.

Babetta F.

We've made 2 appointments with Lake Sunapee Plumbing in this month of December 2019. Although it wasn't an emergency, we needed to have our furnace cleaned for the winter. Not only did no one show up from this company on either day, but they couldn't even give us a courtesy phone call to say that something came up and they couldn't make it. At the VERY LEAST, we should have received a phone call and an apology! So, we are moving on to another company for our plumbing and heating, and needless to say, we will never recommend this company to anyone ever again!

Chris T.

Avoid this place at all costs. They upcharge like crazy and the bill they send isn't itemized. I had to call them up to figure out why my bill was so high. I looked up the part they installed and while they told me it cost 180 bucks its really around 100 bucks on average from the various sources I found. All in all I was charged around 350 bucks for a job that took half an hour. Never again!

fran k.

Hired this business to switch out a shower unit. Plumber came and was nice enough but didn't bring all the necessary parts. Rendering it useless. THREE weeks later and they still haven't finished the work. 'Randy' apparently has been given my multiple messages. Hard to imagine less professionalism. Definitely don't hire them in a jam. Or at all.