Lake Michigan

Freddy R.

Have used them multiple times. Great service every time, and decently priced. Highly recommended.

Linda F.

Wish I had seen the reviews before I signed a service contract with them. Started when they said I needed a new toilet. Cost much more than I had ever paid but my own fault, did not get 2nd opinion. Was told I could save some money by signing up for their maintenance contract which I did.

Lead service technician came a little later to service our boiler which was only a few years old. When he left our quiet boiler was making noises from hammer lock. We called to have them come and reset the switches so it would be quiet again and were told there would be a service call charge of $45 if the noise was not due to the tests run by service technician. Since it had been quiet for 3 years, I was confident it was something the technician had done, probably with the switches, so was not worried about the service call. LMM called to reschedule, and Sarah shared the service tech said he didn't move switches, that all boilers make noise, so there would be a charge. I agreed (still sure I would not end up charged when they looked at the boiler) to the rescheduled date and told her we would try but if they couldn't make it quiet again we would cancel the contract after paying the service fee. An hour later she called to tell me the owner said their time was valuable and they would just cancel the contract now and not keep the rescheduled service date. Could have saved money and kept my house quiet if I had read the reviews before dealing with them.

Deanna W.

Cole did an exceptional job performing maintenance on my furnace! He was thorough and gave recommendations to keep it running at peak performance. He was personable and kind. I definitely recommend him.
DW - Walker, MI

Cecilia L.

We love Lake Michigan Heating Cooling and Plumbing. They installed our heating, cooling, AND plumbing in our new home, and we couldn't be happier with their service and professionalism. Everything was done promptly and skillfully. Their crew is excellent and make you feel well taken care of. My husband and I always feel we're in good hands. Thank you for all you do!

Danielle G.

I gave LMM one star based on how quickly they responded to the initial service call.
Beyond that, my experience with them warrants none. They weren't honest in what they said regarding charges, quoted an astronomical amount for a repair that ended up only being $200 with a different company, were non-responsive to communication regarding an invoice (never received one then four months later had a bunch of late charges on it), and overall were very unprofessional.

Kari K.

I had great service when they installed my $17,000 boiler to my 4-plex in Grand Haven, but since then when I have needed service I have been consistently told that it will be the next day or as in the current scenario I am told that I have to wait 2 days (when it is -40 with the wind chill). When you have cold tenants you cannot wait that long. I have been told by their customer service representative that it is because I am 45-60 minutes away. Ironically that was not an issue when they installed my $17,000 boiler.

Also, I had them do routine maintenance on my air conditioners, of which I do yearly, at the beginning of the season and I was told that I needed a new part that was going to be between 2200-3000 depending on if I replaced the part or the entire unit pertaining to the part. The air conditioner was only 7 years old so I decided to have a second opinion. I had a local heating and air company (Grand Haven) check the air conditioner. The local company spent 1 1/2 hours on the phone with engineers of the company (since it was not very old) that makes the air conditioner. It ended up being a simple fix and cost me less than $300.

I was told that the service technician ran all of the diagnostics that could be ran. I do not feel that the service technician (supposedly the senior service technician) understands the units enough to know how to trouble shoot and will not take the time to call the manufacturer to verify that that a relatively new unit has gone bad.

Patrick F.

BUYER BEWARE!!! DO NOT USE L.M.M.!!! I had them out to replace a thermostat and they broke my furnace and left my wife and I without heat for 3 days. They told me it was my fault my furnace broke. Attached is a picture of the thermostat they installed. I would NOT recommend them.

Seraphim S.

The work is sub-par, especially when Eli is performing. He has a tendency to take the easy way and not always the best way.

The owner has a slight temper that flares up when situations change and has been seen swearing at people via phone.