La Salle Plumbing Heating & Air Conditioning

Gary K.

We had La Salle install a new rooftop heater/air conditioner unit. We also had all the duct
work replaced. The new 2 zone system has a thermostat upstairs and another downstairs.
This was a big multi day job. They always arrived on time and never left a mess. When the
job was complete you would never know they were here. Very respectful of the property and
house. In to 40+ years in this house they are the best contractors we've had.

Staci S.

One of the owners came out on a service call. It was an easy fix. The service was fast, honest and friendly. I would recommend this business highly!

Staci

Annmarie B.

In 2006 my husband and I had La Salle give us a quote for a new central airconditioning and heating system.
I walked Alex the service rep around my home and showed him the current system and how it was not cooling our ranch home.
I was very clear about our needs. I NEEDED our new unit to cool down our home appreciatevely.
He gave us our estimate and assurance that this new unit would do the job GUARANTEED!
Since our installation, we have had multiple failures with the air conditioner. Living in the south bay, we do not run it all summer, but when we do, we have ALWAYS had FAILURE.
I called yesterday because my unit was once again down, and they said the soonest they can get to me is in 8 days!!!!!
I asked why they advertise 24 hour service and she said it was for emergencies.
I informed her that I have heat issues and to me this is an emergency.
No luck, no call back from the manager, and still a broken unit with the various band aids applied each year to a lemon of a system.
We have come to the conclusion that we were sold a lemon. It appears that a few others have also had this experience.
Very dissatisfied customer!!!

Lydia D.

I will never use this company again. They installed my central air and heating system in Jan 2006 for approximately $10k. We initially had a problem with the install where a drainage pipe was put in upside down, and it leaked freon or whatever comes out of the unit and which damaged our paint job. Finally someone came out and fixed the issue and promised to have the area repainted that was damaged. That never happened! Even with this experience we continued to use them every year for our annual maintenance.

Fast forward to August 2015, our air conditioner stopped working on a Sunday. I called to schedule service, and was told that someone would get back to me within the hour to schedule a service appointment. Of course no one called back on Sunday, (even though they claim to be 24hrs, I never got a call back). I waited until 11am on Monday, no one called. I called them back and was told they could get someone out in a couple of days, there were a lot of service request that came in earlier in the day and they were booked until Wednesday. I was very upset and stated that I felt I should have priority since I called the day before and was waiting for them to call me to schedule my service appointment as promised. Of course that did nothing, and even though I was a repeat /long time customer, I would have to wait. Keep in mind that I have had them servicing my system every year at $180 each, which includes changing the filter, and that they had serviced my system November 2014.

They come out on Wednesday and tell me the problem is my capacitor. I could replace the capacitor for approximately $400 but since our dogs urinated over the bottom of the condenser outside, they suggest we replace the condensor for approximately $4100 to $4400 since they could not guarantee how much longer my condensor would last considering the damage that has been done by my dogs. I wanted to get other quotes, so I decided to wait on having them replace my unit and was told I owed a service call fee of $98.50 which I paid. Now the main issue is that while getting other quotes, I was told that my unit had R-22 Freon, and that was banned mid 2006. Now with this information, I felt taken advantage of because there was no way this company was not aware of this upcoming law and yet they sold us a unit that would no longer be legal! I paid the fee, then thought about it and decided to call to see if this is their usual practice.

I called as though I was a new customer just inquiring about using their services. I was told that they can come diagnose my A/C for $98.50, and that this amount would be applied towards the repair, if I declined to do the repair, I would have to pay $98.50. Then I asked what happens if you come out, service my unit then it stops working within a year of the service date. I was told that if they need to came back out anytime within that year, I would be charged a reduced rate of $64.00. So why was I paying $181 every year? Not only that, why was I charged $98.50 for the service call? I am waiting on a call from the manager to discuss this but i doubt that I get a call! I will update whatever the final result ends up being.

Until then, BUYER BEWARE!

Gian I.

I value honesty and fairness. I cannot say that I experienced these qualities with this company. I appreciated how prompt this company was. They dispatched a unit right away to come check out my heater that was not working. The source of the problem was a cracked ignition. In all, it took about 3 minutes to diagnose, which I fully give credit to his competence. However, they said that it would cost over 300 dollars to replace the 20 dollar piece! He negotiated down to about 200 dollars, but I still didn't think it was worth it. After all, the only work that needed to be done was screw in a piece and connect the power. I declined his offer and was charged 95 dollars for the service charge. He was inside my house for a full 10 minutes (including negotiations). I was appalled, and I negotiated down to a 65 dollar amount.

I would like to emphasize that I value honesty and fairness when choosing the businesses that I work with. I felt that this company made conscious decisions to try and overcharge me for its services.

Petra S.

I would never use these plumbers again!!!
They dont follow city code, and do not follow manufacturers installation instructions, and will not take ownership of their mistake. They do not care about the quality of their work, and they are expensive.
I had to go to the city to verify they no longer have a license to operate in our city. When I called the owner to fix their mistake, he denies accountability but will fix their mistake for an additional charge of $900.

Tony G.

Our heater stopped working & I called LaSalle.
The tech came out as scheduled, diagnosed the issue, and got the heater working within an hour or so.
So, in short, I had a very positive experience with LaSalle

Patti T.

LaSalle replaced my old wall heater.
They were so good. They were on time, They were so quick I was amazed. I expected 3 or 4 hours they were done in 2 hours including the
clean up.
Very reasonable rates also.
I will calling from now on when it comes to plumbing.

Melissa K.

DO NOT USE!!!! Terrible Customer Service. Missed a Friday appointment and did not call on Monday to come out. We called them and told they would try to get us in at the end of the day. A second day of no show. When we did call we got a ton of attiutde and disrespect. Its now 4:00 on day two. I just talked to the owner and he said sometime between now and Thursday!!!! REALLY? I had an appointment on Friday... and again on Monday!!! Again WOULD NOT USE EVER AGAIN!!!!

T.J. F.

I had several different companies out to give me an estimate as to what it would take to fix a problem I was having with my heater. Every now and then, it would turn on, try to start, and then turn off. After three attempts, it would shut off and stay off for an hour before trying again. Each of them gave me a different answer, but each of them wanted to charge me thousands of dollars to fix the problem ranging from replacing the ductwork to replacing the heater.

I didn't believe that the problem could be that serious, but I sure didn't want to let it go any longer, especially since we were coming up on the winter season. I found La Salle on yelp and coulnd't have been happier. Ernie was the best! I had a last minute change of plans and he changed his schedule to come out after 6 p.m. He was pleasant, knowledgable, and most importantly HONEST!

He did some simple maintennance sanding off the flame sensor and that was that. The heater has worked perfectly ever since. I couldn't be happier.