L J Kruse

Karen M.

We have a wonderful 1933 older home with original plumbing that needed a sink replacement with a modern vanity. Thanks to Jeremy with LJ Kruse Company we were able to navigate a very complicated removal and retrofit situation. Jeremy anticipated all angles of the project and we talked about the pros and possible cons of each step.
I felt informed and consulted all along the way. The outcome is terrific.

Kt D.

I wouldn't even call this Company. If you do call them be sure to get an itemized quote line by line and make sure it includes everything needed. Don't have them do anything without a permit.... their work needs to checked by an inspector.
The work was incomplete, sold us out-dated equipment, charged us for work they did not do, ran gas lines without a permit and then lied to us, did not even do proper grounding. I gave them one star because they showed up.

Karen W.

This company has great customer service. The technician who came to repair a heating system systematically tested the electrical connections. That led him to the source of the problem. He wasn't familiar with the particular heater but he understood the way it worked. That's what I like to see.

He was able to fix it and even installed a new thermostat I bought. Again, he'd never worked with that brand of thermostat but he installed it quickly. It would have taken me days to figure out how to install that.

The service is very expensive but I didn't care this time. It was the coldest time of the year. No one wants to go without heat. Not many companies are willing to work on the unusual heating system we have. That made it much easier to pay the high rates.

Yann R.

Justin came by and made a very thorough visit of all the improvements that needed to be made in terms of tankless heater and moving our hydronic boiler. Could not have been more thorough and competent in his assessment. Also recommended a lower cost solution than I had considered, which added to his credibility. A real pro.

Hannah G.

I'm the tenant of another reviewer of this company, and my landlord had a quarrel with the price he paid for the work (which I believe is based on a misunderstanding), so I wanted to say a couple of things about this company:

1. My heater was not working and it was COOOLLLLD out; I know they were working their tails off, but they went out of their way to squeeze us in for our initial site visit as quickly as they could.

2. When Paul came out, it was clear he was a very hard worker, but he took the time to explain the issue to me, was polite and professional, and got the evaluation done quickly. Unfortunately a part was needed, so he couldn't fix it that day.

3. The part came in the day before Christmas, and Paul called my cell phone and said there weren't any appointments available for a week, but he'd be happy to come at the end of his scheduled calls and do it for me. ON CHRISTMAS EVE. Unfortunately, I was on a train and there was no one there to let him in, so we couldn't take advantage of this beyond-the-call-of-duty offer.

4. This company cares about service, and they did their job efficiently and well and, contrary to my landlord's misunderstanding, at the estimated rate and with a low mark-up.

I would call them again in a heartbeat.

James S.

I am writing this review on behalf of my father who had a broken water boiler heater in his church mission home. This heater is over 50 years old and I had a really hard time finding a service company that is able to fix the old heater. I am so happy to find LJ Kruse who could actually service it. The service tech Dave came in prepared with every tools and replacement parts in his company truck. He was able to identify the issues with the heater and replaced some necessary parts. Dave was honest, kind and professional and he was able to get the old heater running. Now the tenants and church members in the mission home are all happy that the rooms are warm during the cold winter!

If this company can fix an old school heater like what my father had, they can definitely fix any of your heating problems.

Ned L.

This company charged me $236.70 for the same part that is listed on Amazon for $40.99. I cannot tell if this included $35.00 shipping cost for an item that weighed a few ounces but I do know that Amazon Prime members
have free shipping. I do not mind a 200% markup but this needs further investigation. I also paid $400.00 for labor and I was able to replace a similar part on another furnace in 10 minutes. Never call this company for service if others are available.

Josh B.

Christian helped me book a last minute plumber for an odd scenario for my tenants, while I'm out of state. The logistics are mind boggling. Seriously though, these guys are consummate professionals. They were fast, on-time, and nailed the issue. They were also very easy to get a hold of, talk with, ask questions, and schedule everything.

I will definitely be using them in the future for all my plumbing needs.

Jeremy F.

Shortly after this review, I was contacted by Kruse to apologize for the poor service call. Apparently there was an internal miscommunication about the fact that this unit (and the maker) was discontinued, and the contractor on site wasn't clear about his charge.

I offered that I had asked for a service call, and that the plumber had at least shown up for that call. Kruse reimbursed the second hour of the service call. I appreciated that they apologized and were interested in making sure I was satisfied.

Leslie K.

Last year they worked on our central AC system. It cost over $1,000 for the labor but I was happy to have it working again. I have a health condition which makes me sensitive to heat so AC is a necessity for me. Early last week we had problems again and they were scheduled to come on Friday. Friday morning they called to cancel; apparently their only employee that could repair our AC had an emergency. He was able to come today (Monday). After 2 hours ($408) he said there was nothing he could do; they discontinued servicing Carrier AC systems. WTF? Last year we had the same system! Why come to our house and not tell us this news beforehand? I regret we paid...so my only recourse now is to share my experience with others.

August 28th edit: I appreciate that Kruse management checks Yelp reviews and wants to repair customer relationships. The situation has been handled appropriately now but it's unfortunate that the technician was not able to communicate the variety of options available to us. We were successful in finding another company and they are currently doing the work. Kruse was able to refund me so I am satisfied. As I originally said, they did good work last year.