L J Kruse

T K.

We were able to get an appointment quickly and Ramon came on time. He was friendly and fixed our kitchen sink problem, and sketched out what would be involved for some other work that we are considering. As a bonus he performed a quick repair on our shower for free.

Jeff D.

Very impressed with the response from owner Ben Kruse. After posting the review, he did what he said, was very quick to reply and tore up the bill we were sent. I just hope the next worker they send out is conscientious like Ben.

Jackie P.

Their tagline is ""a century of service"". Notice that there is nothing good about that. We had some work done by this company to replace a sump pump. They then charged us almost $200 per hour for work which seems extraordinarily high based on other plumbers we've worked with. And, they charged us $270 for the sump pump. They provided all the product info for the sump pump so we looked it up and it was $144 on Amazon. I called them and asked for a receipt for the sump pump so we could confirm that they were not overcharging us and they said they did not provide receipts and that they charged a ""normal"" markup. I'm not sure what kept them from charging me $1000 for this (how do they just randomly decide what a ""normal"" markup is??) and I've not seen this sort of way of managing a business where prices are haphazardly set for goods that are readily available. We will never work with them again and would suggest that you look elsewhere if you want to be reasonably charged.

Evan K.

Called Kruse yesterday - had used them once before. They told us we needed to be available today between 9am and noon. Took time off work to be available - no one contacted us. Noon rolls around so we called dispatch to make inquiries. They claim their plumber ""called"" our number and kept getting a busy signal. Only contact number we provided was a cell phone with voice mail. No voice mails; no missed calls. Someone is either lying on their end, or is too stupid to operate a telephone in this day & age, and our problem remains. After they floated the idea of a ""reschedule,"" told them, I'd prefer to share my experience on Yelp.

If you expect some minimum respect for your time, professionalism, and think it not too much for an outfit successfully to execute on their required 3-hour window, do not use Kruse.

Beau B.

I'm very happy with the service I received! Fixing my home heating ended up being a third of what they first estimated. They always answer the phone and provide great service. I have a lot of respect for LJ Kruse and will gladly give them my 5 stars. **Margie is hilarious and great.

Shannon C.

DO NOT USE this firm. We have an inspection at 11:30AM on Nov 4th. Manager Margie phoned me at my work at 3PM same day (Nov 4th) demanding a credit card numbers when I have my clients sitting in front of me. I asked her if it is okay to wait till I get home and communicate with my husband. This Margie starts to speak offensively.

We have no intention not paying what we owe( I believe is less than $160). Can you at least let me chat with my husband before a charge go through on our credit card? It seems our hot water boiler needs to be replaced. We will not use L J Kruse after this intense confrontation over a small bill. We will certainly mail out the check before Monday and run as far as we can. Mission accomplish Margie! You successful scare away a $2150 work assignment.

Anastasia E.

I would give them a ZERO if I could. They rescheduled THREE times then tried to reschedule a FOURTH! My landlady set this up. They told me EACH time they didn't have my contact number. I gave it to them EACH time!

Not only that, but the woman I talked to the last time was not apologetic about this insanity. Very cold. And then they billed my landlady $184 which she paid, not realizing what was going on. Shame on them. The worst business attitude ever. Worst business practice ever.

Valerie W.

I hired/sent a plumber from LJ kruse to fix a drain in my elderly mother's kitchen. He not only expertly fixed the drain, but since he had time left in the hour, he went around and inspected a couple of other problem areas for her. One area he said there was no problem, but in another area we wound up fixing her toilet. She said that toilet has never worked better now!
In addition, he was very respectful of the house and was neat and clean. He showed up on time and did not overcharge her. Very satisfied with the work they did for my mom! They were able to please my very picky elderly mom...a big plus. Definitely recommend them.

Super G.

I've been using Kruse for almost seven years and appreciate the great customer service from Greg.

Paul K.

Sean came by and found a way to get electrical to the roof. He's smart and was the only one to find this solution of any of the bidders who looked at the job in a multi-story building. However, I asked for two bids, got one and still waiting for the other after three weeks and a follow up. No responses. Because he spent the time to find a path I'm a fan of Sean. But not the way bids it's processed.