L E Isley & Sons

Jama P.

Shaun Morris showed up to our home and was very abrupt. It was a Friday afternoon so maybe he was anxious for his weekend to start. He did not explain things well and disregarded my request to be quiet since there was a Zoom meeting going on. After asking three times for him to lower his voice and explain things to me, he got frustrated and walked out, slamming the front door behind him. I won't use Isley & Sons in the future which is too bad since I had recently had great service from Andy on their team.

Julie K.

Excellent communication and prompt service. I like that they text you a picture of who is coming. He was to be here 12-4 but they called and said if I wanted he was available to come at 10 which was helpful.
He changed two water filters, improved the flow of a faucet, checked a drain, answered questions I had about my dishwasher, & fixed 2 toilets. It's nice to get a multitude of things handled at once by one person. I like that it is a local and stable company. This is an updated review from my initial review 3 years ago, and I will continue to use and recommend this company.

Todd B.

They called to reschedule original appointment to another day due to them overbooking. Proceeded to miss the next 3 scheduled appointments. I left multiple messages for the owner, Brad Isley, to call me and he never returned my call.

Bul Bul O.

They were taking advantage of the female senior citizen: 1. They were charging $25 per visit ""for diagnostics"" when it is possible to do it for free over the phone. 2. They proposed doing a 15 minute job for $470 when it really only costs about $70 at most (including materials). They are telling stories about how ""high end"" their equipment is, when really all they need to do is replace an old pipe in the crawl space with a new one that has a faucet ($50 total with taxes), and fasten it outside with two screws.

Lisa S.

Our hot water valve for the washing machine wouldn't shut completely. I called after hours, leaving a message describing the problem. L E Isley called first thing the next morning, put me on the standby list for that day. Corbin and Adam arrived early afternoon, courteous and professional. They quickly had the valve changed out. The charges were very reasonable, too. We will continue to depend on LE Isley.

Becky A.

Great family owned company! I have know the Isleys for over 15 years! Great people!

Keith Y.

I cannot say enough good about Isley Plumbing, and especially their master tradesman, Jake Lembke. We have used Isely for most of our plumbing issues since moving to Carmel 14 years ago: fixing an outside natural gas line, installing a new frost proof outside faucet, installing new ball valves on our outside water lines, fixing the inner valve in our new bathroom shower that had recently been installed backwards by the remodeler, installing a new kitchen faucet, and making expert repairs on our kitchen drain pipe configuration. Isley's prices are reasonable, their service prompt and on-time, they explain everything, their workmanship is top of the line, they are most honest, courteous, and accommodating, and their web site is easy to navigate. I could not ask for anything more.

Matt E.

I've used Isley numerous times and don't plan on using anyone else for my plumbing needs. The folks on the phone and the technician were friendly as could be and fixed the issues quickly. Keep up the good work...

Tim C.

I started using Isley and Sons probably 12 years ago when our water heater failed. At that time, everyone was charging a diagnostic fee of ~$70 but not Isley. Despite my repeated statements of: ""I don't need you to diagnosis anything. I have no hot water and water is leaking from the tank. I want to you to replace it."" Everyone still needed to charge the a Dx fee. So, I had Isley come out and replace the hot water tank, and they keep coming back time and time again. The State brand of water heater they install keeps leaking, albeit under warranty and I keep getting the units replacement for free; however, I do have to pay for labor at a salty $500. The two plumbers aren't on site an hour.

Prior to arrival, I receive an email with the plumber's photo and name and a follow up call with an ETA too. I feel they are qualified and competent and safe enough that I would leave my wife home alone when here. Yes, they have had to come back due to a leak but, hey, I makes mistakes too. They wear protective face masks and shoe coverings and lay a thick canvas tarp on my hardwoods before removing the old water heater.

While State may go out of business replacing these units under warranty, Isley and Sons will be around for generations to come. When my current replacement fails, I am going to find the water heater I want, and then find someone to install, if I simply don't do it myself. Getting the old one out of the basement will be the tax though.

Brett B.

Great company, really enjoy working with them. In my opinion they are the best in Carmel.