L E Isley & Sons

Keith Y.

I cannot say enough good about Isley Plumbing, and especially their master tradesman, Jake Lembke. We have used Isely for most of our plumbing issues since moving to Carmel 14 years ago: fixing an outside natural gas line, installing a new frost proof outside faucet, installing new ball valves on our outside water lines, fixing the inner valve in our new bathroom shower that had recently been installed backwards by the remodeler, installing a new kitchen faucet, and making expert repairs on our kitchen drain pipe configuration. Isley's prices are reasonable, their service prompt and on-time, they explain everything, their workmanship is top of the line, they are most honest, courteous, and accommodating, and their web site is easy to navigate. I could not ask for anything more.

Matt E.

I've used Isley numerous times and don't plan on using anyone else for my plumbing needs. The folks on the phone and the technician were friendly as could be and fixed the issues quickly. Keep up the good work...

Tim C.

I started using Isley and Sons probably 12 years ago when our water heater failed. At that time, everyone was charging a diagnostic fee of ~$70 but not Isley. Despite my repeated statements of: ""I don't need you to diagnosis anything. I have no hot water and water is leaking from the tank. I want to you to replace it."" Everyone still needed to charge the a Dx fee. So, I had Isley come out and replace the hot water tank, and they keep coming back time and time again. The State brand of water heater they install keeps leaking, albeit under warranty and I keep getting the units replacement for free; however, I do have to pay for labor at a salty $500. The two plumbers aren't on site an hour.

Prior to arrival, I receive an email with the plumber's photo and name and a follow up call with an ETA too. I feel they are qualified and competent and safe enough that I would leave my wife home alone when here. Yes, they have had to come back due to a leak but, hey, I makes mistakes too. They wear protective face masks and shoe coverings and lay a thick canvas tarp on my hardwoods before removing the old water heater.

While State may go out of business replacing these units under warranty, Isley and Sons will be around for generations to come. When my current replacement fails, I am going to find the water heater I want, and then find someone to install, if I simply don't do it myself. Getting the old one out of the basement will be the tax though.

Brett B.

Great company, really enjoy working with them. In my opinion they are the best in Carmel.

Rhonda H.

So I originally left a review two months ago in regards to a specific tech Shaun and have very rude, disrespected and racist he treated me and handled himself. I even mentioned how the other tech that was with him was very professional, respectful and handled himself wonderful. I even called in to speak with someone about the matter before leaving a review on here, Google and the company. Everything that I expressed was exactly what happened. I was not upset at the company but the tech Shaun. I even thought that leaving the reviews the company would contact me to resolve the issues. Well that is not what happened at all. They actually told my boss that I left all these reviews and that reviews like that hurt their business. Well if something hurts your business and that is not how your company handles themselves then you would resolve the issue and even issue an apology. Not what happened at all. This company actually made it as if how I was treated by a tech that works for their company was nothing and I should not have left a review. Not okay at all!! I was treated how I was by your tech and no one in two months reached out to resolve the issue. Not even when I asked the woman who I spoke with on the phone personally for some to contact. I am not a child but a grown African American woman how demands respect and to be handled in a professional manner. So at this point this company has now dug another hole for themselves instead of handling the issue at hand the appropriate way. Do not ever go to someone else to tell on me as if your have that right. Your tech was inappropriate, out of line, rude, disrespectful, unprofessional and racist to me. Not my problem but his. If you chose to not deal with it then you are part of the problem also.

Kathy K.

These guys could not have been more awesome! I just moved into my house and had a gas leak behind my stove. Not only did they fix it quickly and at a great price, they cleaned the side of the stove (that was disgusting) and vacuumed behind the oven. Wow! Way beyond normal service! They had fantastic personalities and were fun to talk to. I have definitely found my go to plumbers.

Stacey J.

Always used L.E.ISLEY AND SONS before with no problems until recently. They had to take toilet off to run cable through drain line to clean out. They did not tighten toilet and it wobbled when you sat down. Took a week to come out and it still wobbles! If they had done their job right the first time then I wouldn't have had to call them back and now I have to call them back again!

Bonnie F.

We had a badly clogged and leaking kitchen sink. We scheduled an appointment with Isley. The morning of the appointment, I received a text and e-mail with the plumbers picture and navigation route and time. Shaun arrived within the time frame given to us. He was extremely knowledgeable, courteous and very neat. He not only fixed our sink issues, but helped fix an outdoor faucet that we had been told by others was not fixable. We were very comfortable with his covid protocols also.

Sam S.

Called because toilet flapper sometimes was failing to fall. They changed out flapper and fill valve but when he was done, the toilet constantly cycled, refilling on its own because the new flapper leaked constantly.

Called back. They returned and said 1. The old flapper had probably been leaking constantly also. NO it definitely was NOT refilling every several minutes on its own. The toilet after their ""fix"" was working worst than before they came! 2. They then announced the toilet was TOO OLD and it had to be totally replaced! It would never seal right because the porcelain was worn.

IF that was true, then why had they replaced both the fill valve and the flapper and charged for this?

Called a different company who changed out the flapper. This time, it only refilled few couple hours instead of every several minutes. They returned and changed the flapper for the third time and the toilet has worked FINE ever since. Flapper falls every time. Flapper seals completely.

Obviously the toilet was not ""worn out"" or in need of total replacement as Isley claimed.

Feeling as if one is being both charged and lied to by the plumbing company one has used for decades is upsetting.

Shawn P.

Proverbs 22:29 -"" Do you see a man skillful in his work? He will stand before kings."" Jake and Jeremy certainly are qualified to represent this proverb well. Late one night I discovered my water heating was leaking all over my closet floor. I called L.E. Isley and Sons the next morning and a few hours later Jake and Jeremy were out to diagnose the condition, provide a price for replacement, and a time of completion. I also had them replace a non-functional water softener. They exhibited professionalism, respect, and skill the entire time. Thank you!