Kyle Plumbing

Eve P.

Fast, personable, and professional, Eddie has been to my home twice now and both times the job was done quick and done right. Kyle really goes the extra mile.

Ola C.

First rate service from Eddie. He was on time, polite and listened to what I wanted. More importantly, he asked me questions so that I knew my options on how things were installed. He even made suggestions to try to save me money, and genuinely seemed to care that I was satisfied. I will be calling Kyle every time from now on.

Amy P.

Wouldn't use or recommend. I selected this plumber due to a high rating on Angie's List. I waited four days for an appointment to fix a slow drip pipe leak. I was told their policy is they needed a check upon completion of the visit. I specifically left a check with my housekeeper given my schedule would not enable my presence. When I returned home I found the leak wasn't fixed, the tech had left and no invoice or request for payment was made. My housekeeper informed me they would have to order parts. The next day I received a call requesting payment via credit card. I advised in order to render payment I would need an invoice. I requested they email one and conveyed I would have the check sent out upon receipt. I was then told they would not accept my check and needed a credit card because they weren't paid at the time of the visit. I conveyed that I had specifically left a check for them, their tech didn't ask for it nor did he present an invoice. I conveyed that it wasn't convenient for me to provide them a credit card at the moment. I was then asked if I would call back with the credit card. They were told that wasn't convenient and the check would be sent upon receipt of the invoice. I was then placed on hold only to have to again explain to someone entirely different that I had specifically left a check for them and given they didn't request payment or provide an invoice the check would be mailed upon receipt of the requested invoice. I was again told they would not accept my check and needed a credit card because they have had people that didn't send checks in the past. I asked what the cost was to actually fix the leak and was told she didn't know. I've had many plumbers do work in my homes over the years. I have never run into one that took the position they would only accept a credit card for payment when their policy is to pick up a check at the time of service. Especially when they themselves failed to present an invoice or request payment. Had I not made the effort to insure the check was available for them their position might be more understandable. The call concluded with my advising them they aren't getting my credit card, I won't be using them again and I'll send a check upon receipt of the invoice. I was then asked if I would send a check. When I received the invoice of $99.00 it was for little more than what they had been told before they even came out """"Called out for leak coming from one of the connections"""". Does this sound like an acceptable customer experience? The leak remains unfixed, the check was sent the check and my review was placed. If you find this review helpful click on the: useful, funny or cool rating below or compliment and follow by clicking on the top right.

Kay R.

We have used Kyle for many years. Luckily we hadn't had the need for a while, but still continued to recommend in FB groups. Well, yesterday we NEEDED Kyle and they were as fabulous as always. Kadeem was polite , friendly, knowledgeable and competent. Indira sent someone out sane day , which was key. They don't charge any juice on product so they're extremely fair priced They even have a program after 4 visits you get $50 Off the 5th call.

Lore H.

Stay AWAYYYY, Have a condo in Boca, the bldg made a deal with them to replace the old hot water tanks, (20 gallons small tanks), they charged top dollar to do it. In the process, they cracked 3 tiles on the floor. My tenant sent the pictures the same day. Two weeks later, Kirk the owner of Kyle calls me and tells me that he went and knocked on the tiles and the broken ones were a little hollow and cannot guarantee the damage. Keep in mind that these tiles were installed 7 years ago by a certified company and approved by the building. A 20 gallon tank, even filled, will weigh less than the average man walking on these tiles. Just a cheap way to get out of repairing the damage they caused. If I had seen their reviews before, I would have hired another company. Stay Awayyyyy.

philip c.

First I'll say this is not the first time I've used Kyle Plumbing. I will say I have been satisfied with them in the past, on this occasion, not so much... I called Kyle Plumbing in the morning about a toilet bowl that was losing water after it flushed. When the plumber arrived he came in, flushed my toilet a few times and said the toilet needed to be replaced. No real thoughts on what was wrong with it, just that it needed to be replaced. I asked the plumber for an estimate, he went out to his truck and came back in a few minutes. He quoted me on a two piece toilet (the fixture only), I then asked him how much the total would be with labor. The plumber told me that would depend on how difficult the installation was, but he really couldn't give me an idea of a total price. I told him I'd like to discuss this with my wife for her input on the type of toilet. He said OK and then proceeded to give me an invoice for $159.00. He was at my home for approximately 10 minutes. This company has a policy of charging $150.00 for the first 45 min of the service call or consultation. I have used this company before (last time back in 2020). It would have been professional of the scheduling agent to remind me of this flat rate fee for the consultation as it was three years ago when I last used them. I did call the company to tell them I didn't think $150 was fair for a 10 min visit from a technician. The service manager said I should have remembered that fee structure from three years ago. The service manager also admitted the tech gave me bad/wrong information. The service manager said they charge a flat rate of $872 to change a toilet. She admitted the service tech they sent to my home was new to their company and didn't know their procedures. OK, so now I'm paying $150.00 for bad information from a new service tech that I had zero confidence could do the job. The service manager admitted several times that the info I got from their technician was wrong, the service manager said the tech should have called in to the office for their fee structure before he quoted me the cost of the fixure. I assumed that's what he was doing when he went out to the truck and came back in giving me a price estimate. The icing on the cake is they also charge a $9.00 """"truck supply fee"""" on every invoice. The service manager said that this fee is automatically printed on every invoice, she likened it to a Tax (lol). The service manager also said he should have been wearing booties before walking into my house and gloves, nope, nada, none of that happened. Zero supplies were used while he was at my home. It really seems like this fee is an undisclosed profit center for them kind of like junk fees from restaurants and hotels, guess the plumbers like that business model of undisclosed hidden fees. The service manager did offer to remove $25.00 from by invoice, I found that completely inadequate for the skill level of the technician the sent to my house, the bad info I was given and especially inadequate for a returning customer. Overall, I'll be looking for a new pluming company. Summary: This company has no problem sending new, poorly trained technicians to your home. When that new/poorly trained tech gives you completely inaccurate information the company doesn't really care . Lastly, company charges a non-negotiable """"Truck supply fee"""" when zero supplies are used, that is the insult to injury.

Shirley A.

Used to be an alright plumbing company. Now, not so great. Plumber left with a handle to my shower to get a part and never returned, two months ago. I've been calling for a month on a weekly basis to be told I would get a call back. Never happened. This company is going downhill real fast. Find another company. If you do call them anyway, you'll be waiting a looooong time for the plumber. Sometimes a few days. I don't think anyone wants to be treated like that.

J R.

This company is great. I called at 5pm and was able to get a 7am appt the next morning for a leaky toilet. Although the plumber showed up a few minutes late, he was able to fix the toilet within 45 minutes. He was polite and professional and I was able to get $25 off my invoice because I was a first time customer. I would recommend Kyle Plumbing

Dorothy N.

Like Joan T. I never thought I'd be posting a negative review for Kyle Plumbing. A couple of years ago I used them they were phenomenal as well. But to do a simple job at my condo here in Deerfield Beach they sent out a dodo bird who was about the laziest worker I've seen in some time. Showed up at the end of the day, looked at the job and decided to make it appear a very complicated one despite its simplicity. Then after telling me I would be charged $110 for the visit anyway suggested I use him for another simple task. And then he proceeded to turn that one into a very complex one. Clearly at the end of the day he didn't want to work anymore. After calling and speaking with a manager, there was no budging on a charge for this lazy worker showing up to do nothing. About to remodel both of my bathrooms, I've decided to find some other company.

Sarah W.

Lousy. Put in $3600 shower. 2 years later leaks. Cannot recommend. Do not stand by their work. rts60001