Kwik Serv Plumbing, Heating & Cooling

Vikki H.

Thank you... Thank you... Thank you !!!
John Ramlow you and your crew are awesome. You saved us from what could have been a major disaster. Although we sustained some damage from a sewage back up in the pipe from the tank to the house your quick response and knowledge saved us from what could have been surmountable damage and costly repairs. You were conscience of what to do first and honest by laying out all the options to analyze the problem, you involved us in taking an approach that did not encompass doing additional work that others could have taken advantage of and easily tacked on to the bill and we thank you. You and your crew are knowledgeable professional and compassionate representatives of your company Kwikserv and it was a pleasure working with you through a very stressful situation for us. If the situation ever arises that we need a plumber again, we will definately be calling Kwikserve and insist that they send you. Again Thank You !

Sam D.

I only gave 1 star as I couldn't go lower :|

Tom Laurig from Kwik Serv was highly unprofessional and hostile while dealing with the work I had. Even though I had home insurance covering the work, Tom kept haggling/arguing as to what he want's to do vs. what could perhaps be covered (while my request all along was to only fix the plumbing work- for it to last) He even went on to say that he's too busy for the job and needs to go elsewhere (while the work was not done yet) and that my insurance company would not be able to afford him.

Overall a disappointing/frustrating experience...(Not sure if he was just having a bad day or just didn't like me - but that's no way to treat a customer)

I hope Kwik serv plumbing is better than this.

Karen Z.

Tom was my plumber for my Arlington Height project.
His professionalism went beyond the norm. I have had Tom at our home in the past and has done great work in a timely fashion. The office staff answers their phone and gets back to you. They text you went your plumber is in route to your home, very polite. I highly recommend Kwik Serv plumbing for your plumbing projects!

Heather S.

Thank you! Terry is very professional and courteous
He did an excellent job rodding out our clean out in front of the house
I highly recommend this company!

Cathy P.

We have used Kwik Serv for a leak at our house and were pleased with their timeliness. They also explained things to us very clearly. I would highly recommend them as a quality company

Gerald B.

Scam run for cover. Before the holidays we realized that our Water Heater needed replacing and our home warranty company sent Kwik Serv. No one showed up at the arranged time so I called and got the owner Jerry who said he was on his way.
He came out looked at the Water Heater and explained that I would get a quote after the holidays. The holidays came and went and did not hear from Jerry so I called looking for my quote and was told that Jerry could not get a blower for the NEW Water Heater and once they had the part they would call. Wow, do they think people are stupid? No phone call, no quote and this is January 23, 2018.
Called a reputable company who came out the same day and provided a quote on the spot.
We do not recommend this company. Extremely poor service and untrustworthy.

Caroline J.

Leaking still happens after so long time.....I stop using the upstairs bathroom and keep changing paper towels to absorb the water....It took weeks for get the broken parts replaced (it's not installed well; it's loose and I suspect it may still cause leaking). While leaking continues, it took so many calls to secure another appointment and wait all day at home for technician showing up. No one showed up for the first appointment ! They visited yesterday finally and said it's caulking issue. I stop using upstairs bathroom but leaking doesn't stop....I have to call home warranty company and try to get another plumbing service who at least can run the good and comprehensive diagnosis... testing and fixing the issues. I am willing to pay more for the good service rather through this bad experiences. It's been so long and so frustrating.

G M.

WARNING! DO NOT USE THIS COMPANY!

I called this company to help with a blocked sewer line and the nightmare began.

This company will use scare and fear tactics to trick the customer in believing they have more of problem that actually exist. I received a written estimate from Kwik Serv Plumbing to have my sewer line repaired. They insisted and put in writing that I had a ""broken, exposed, and collapsed"" pipe that needed to be repaired for about $5,300. After receiving a second opinion and seeing with my own eyes that there was not a ""broken, collapsed, exposed"" pipe. It simply needed to be cleared out. The second company showed me with a camera that the pipe was intact and did not need to be repaired. The cost was about $250. Kwik Serv Plumbing was quick to want to dig up my yard, charge me $5300 for a pipe that was not broken, collapsed, or exposed. Kwik Serv Plumbing over time would make comments about how I need to ""start saving my money"" that ""the tree in my front yard needs to be removed."" I contacted the owner Jerry Solan and he basically denied accountability even though I had in my hand his proposal stating ""broken, collapsed, exposed"".

I am filing a claim with the Better Business Bureau and will take further action.

Please if you value your money, time, and health; DO NOT HIRE THIS COMPANY FOR ANY REASON!

J K.

Kwik Serve was dispatched to our house via Home Warranty of America. After one cancellation they showed up the next day with only a 20 minute notification - only because we called to reschedule ourselves (never got a call from them to setup the reschedule at all). We were told that they couldn't move forward until we paid a $120 toilet removal fee (which seemed high as other plumbers we have used in the past haven't even charged a fee). We ultimately approved the removal charge the tech told us that he was dispatched to another ""emergency"" job - this was within 5 minutes of our approval to move forward. We called the main office to let them know their tech left the job and reschedule and were told that they couldn't come for two more weeks and we might as well use another vendor; she then hung up on my husband. We are now several days into our plumbing issue and having to restart the entire process with a new company. Unbelievable. It was made very clear to us and HWA that they just did not want to do the job at all (the job to be done was jetting a blocked pipe due to grease build up - nothing out of the ordinary).

It's worth noting that this is our second bad experience with Kwik Serv. The first time was due to a problem with our water softener. When Kwik Serv arrived they barely looked at the water softener and told us we needed a whole new unit. We of course got a second opinion and Culligan was able to repair the unit within 5 minutes by unplugging it and re-plugging it in.

This is literally the worst customer service experience we have ever dealt with, not once, but twice now. I will NEVER consider Kwik Serv for another job and would strongly caution anyone to consider using them at all.

Foster L.

Murphy's law in action- the sewage ejector broke Sunday morning of the Thanksgiving holiday when we had all-day plans and were supposed to drive out of town that night. My home warranty company had to call 3 different companies to find availability but I'm glad they finally called Kwik Serv as they were able to come right out. John R was quick, thoroughly explained everything he was doing and gave me a few tips on how to better maintain my system. Also gave a quote on an emergency backup system that is lower than others had quoted for me. Thanks Kwik Serv! I don't normally do yelp reviews but felt compelled to given the great service on a holiday.