Krinkie's Heating, Air Conditioning and Plumbing

J C.

Called on a weekend for emergency service after my boiler broke down. They said they would come out, I gave them my address and other details, and they decided 6 hours later (after I'd turned down several other companies who offered to do the work) they wouldn't come out after all because I was outside their service area, despite having my address the entire time. Their normal service may be fine, but definitely not a good choice in an emergency!

Kathy D.

I wanted a new Energy efficient water heater. I thought that I'd be getting a Rheem, but they installed a AO Smith instead. I asked about an Xcel energy rebate with them and they said they don't have any. I should've taken that as my first red flag.

They had to come out a total of three times. The first time they install the water heater, but they weren't able to insert the rod in it. Then they came out to install the rod. And then there was a gas leak from the water heater so we didn't have hot water for a day or two before they fixed it.

Now I learned that they installed an older style of water heater which makes no sense in today's energy-efficient world. Here is what I was told about the water heater they installed:

""Thanks for sending me the photos of your water heater. That is a standard natural draft water heater which relies on the buoyancy of hot combustion gases to vent properly. A water heater like this has the potential to backdraft under certain conditions, particularly on very windy days or when multiple stronger exhaust systems are running simultaneously in the house (bath fans, clothes dryer). Your insulation contractor will test it for safety again once the work is finished and will discuss the situation with you if a problem is found.

The ""orphaned vent"" situation described toward the bottom of the page applies to your home and puts a water heater like this at greater risk. Unfortunately, there is no reliable way to retrofit a natural draft water heater with a fan. The entire unit would need to be replaced with a power-vented unit.""

I will never be using Krinkies again. I'm out about $2000 and now I'm going to have to buy another new water heater, which I cannot afford at the moment.

Scott M.

I was unable to relight the pilot light on our boiler after it went out. Our neighbor's had recently had a good experience with Krinkie's so I gave them a call. Paul N. came by later that day and diagnosed a bad gas control valve. An hour later, our boiler was back in working condition and heating the house.

Paul was personable, knowledgeable, and professional.

lisa c.

I initially loved these guys, but then noticed a pattern of always finding way more problematic and expensive things to fix beyond what they were called for. Last straw was fixing the AC by an extensive and expensive duct work addition, which did exactly NOTHING. Plus they left a dusty mess everywhere. So then they told me I needed to replace entire unit for 12k++. Except the guy I called for a second bid washed the outdoor condenser unit free of grass and dust and 18 mos later still working perfectly. I loved the tech super nice but COME ON!!

tim n.

I've known Krinkie's since high school. My family has used them for years. My dad (turning 100 in Sept.) still remembers Paul Nelson by name and always recommends him. Yesterday, with over 100 heat index, a mouse decided to chew through our AC wires. Fortunately, they were able to come out today, fixed it, cleaned it up, lubed, checked it over and the ten-year-old TRANE is working better than ever.

This is a company you can trust. Honest, (he said, this is a great unit, no need to replace it), knowledgeable - Paul has been with Krinkie for over 30 years now), and personable.

Highly recommended. Oh, and I signed up for their twice-a-year Furnace and AC check. Brought the service call price down and helps with future repairs if needed. Oh, and check for a service call with service coupon on their web site.

Tom S.

These guys are crooks.

We had a furnace issue, which they promptly and efficiently repaired. They looked at our system however, and determined that a pan that catches condensation for our AC unit had completely corroded away, and we had to replace our entire furnace and A/C system. They quoted us at $12,500 and gave pushed us into signing that day.

Thanks to Minnesota law, we exercised our right to back out within three days and got other quotes. Thankfully, we received one on a comparable unit that was SEVERAL thousand dollars cheaper. When they came to install the new unit, they informed us that a hose was plugged, and that the condensation pan was made of plastic and entirely intact. We have now made a multi-thousand investment in our home that could have waited at least another couple years or two.

Be careful with Krinkie's, be prepared for a high-pressure push for something that may not even need to be replaced. My wife and I will most assuredly avoid using them at all costs.

Jessica B.

I've used Krinkie's for years, purchased both a furnace and air conditioner through them at my condo, and continued to have superstar technician, Joe D., service the units when I moved into my house. Joe, and the company, are always honest, fair, and friendly, and Joe has become like a member of the family. I've recommended Krinkie's (and Joe) to other friends who were so appreciative of the honest feedback and expertise that kept their units working efficiently while still respecting budgets. I will continue to use Krinkie's (specifically Joe) for all my heating, air conditioning (and now Plumbing!) needs. If I could give them more than 5 stars, I would.

Galligan G.

Excellent response time and service. Our humidifier system was installed by Owens Heating and AC but I would never recommend that firm. Very expensive and not good at servicing or supporting the equipment they install. In desperation I reached out to Joe based on a neighborhood site endorsement, and he came through promptly and correctly. Frankly, the system wasn't working right until now.

I

Shoua L.

Tech arrived to house within 2 hours of calling and making appointment. Quick and fast service. Very friendly and helpful. Explained everything thoroughly. Will definitely use Krinkies again for futures issues with HVAC!!!!!!!

Karolyn G.

Guy was professional, got the fix done in a reasonable amount of time. My 3 stars is more a factor of how bummed I am to have a write a big check for fixing my furnace - just the reality of having this job done I guess. Arggg!