Kooline Plumbing, Heating & Air

Tammy K.

Our toilets in our shop backed up. They came same day and snaked the line. The whole appointment was 35 minutes from start to finish. They charged us $389.00. The same day service was appreciated, but not the exorbitant price. We will be going elsewhere from now on.

Lucy M.

Our A/C stopped working I call Kooline for an appointment when I called the person said it was after hours I would be charged 175.00 per hour . The tech came out to repair, he replaced a part in less than 30 minutes. I was charged 475.00 I was not given an invoice. I called the office with my warranty information to get refund of some of the charges . I spoke with Sandy she told me my warranty did not cover labor and I was not charged for the part that was replaced I was only charged labor . $ 475.00 for less than 30 minutes. I will not be doing business with this company again . I hope this helps other from getting ripped off by this company.

Feliciano J.

Called on Monday morning to make an appointment, technician arrived 4 hours later. Quick installation for a garbage disposal. Happy so far. Thank you!

Brandy J.

I had raw sewage fumes in my residence causing me headaches and sickness. I explained that to the plumber and they had no sense of urgency. The plumber came to my property for a few days in a row approx 30 min each day. Proceeded to charge me for each day when no work was done. Just investigating the problem he told me. They damaged my plumbing, and yard, and caused me to miss work. Then told me it would be 6000.00. Huge red flag! I called my property manager because I had just purchased the unit 1 month previously. The property manager spoke with the manager of Kooline previously and had banned the company from performing any service at this property however I was not aware. Because they had previously scammed  other residents the same. I never called Kooline back. Another company fixed my plumbing same day and because the problem was on the owners side and not my side, they charged the community I live in. So I was not financially responsible for the repairs and Kooline Plumbing had no clue and was going to charge me. Then they proceeded to call me 4 to 5 times a day to get money. They also sent two big guys to my door, I refused to open the door. I have never been harassed like this before.

Steve R.

After receiving an excess water use from Global Water on 12/12, I observed water gushing up to the surface where the main water line comes to the house. I contacted Global Water and they sent out a technician to turn off the water to the house. I was without water until today, 12/15. Thinking I had done the ""right"" thing two years ago, I purchased a water and sewer line warranty protection policy. I called 12/13 to have American Water Resources contact their company and was given a claim number and told to wait for a call from their plumber. After numerous calls on 12/15 to American Water Resources and being put on hold and eventually cut off after not being contacted by AWR's plumber, I called Kooline Plumbing @11:00 am. My circumstance warranted emergency action. Rick, Nick and two other employees arrived at my home 1:24 pm. They dug a trench and laid an entire new water line (at my request) then backfilled the trench even hosing off the landscape rocks. Job well done. Paid Rick and they left about 2:30 pm. It is a good thing to once again have the water on!

Matthew P.

Outstanding service.

Our 8 month old A/C, which was installed by a company that rhymes with Chas Roberts, quit working and we were told it would be a week before they could look at it. All it took was one call to Kooline and it was fixed 3 hours later. Farzana returned my call very quickly, called her tech to confirm an opening, and texted me confirmation immediately. Joshua was very professional and prompt, he traced my problem quickly and had the A/C running in no time.

Kim H.

They came highly recommended with postive reviews. They were quick to schedule, arrived on time, performed the service, made recommendations and came back promptly for second service. I can see why they have such great reviews. Would highly recommend & will use them in the future.

Rashon P.

Had a leak at main water line. Made an appt to have someone come look at it and Rick came the following morning. He had it repaired in less than 2 hours. Great dude and great customer service. Compared to some of the other companies I called, the service was very affordable as well. Would definitlely recommend and use Kooline again.

Sam W.

Definitely would recommend. Richard D. came over right away and fixed a leak for me. Also thanks to Jennifer at the office for arranging it.

Lenay E.

I had an appt for Kooline to come out and install 3 toilets. They were supposed to come between 10a-12p. At 11am, I got a text that said they would be coming between 1p-2p because they had another job to head to. I was ok with that as I planned on being home all day. At 12p, I got a text saying they would be there in 10 mins. I thought that was weird but I'm like OK! Then no one ever showed up. When I called the main number, the girl that answered said ""Yeah the tech said they went to your house and someone was doing some work and asked them to come back. And we have GPS to say he was there. When they came back, no one answered.""

Both my husband and I had been home all day. We also have a driveway camera and a doorbell camera so there was no way anybody had been to the house let alone rang the doorbell. After I said that, the girl on the phone went back and looked into things and she then said that the tech was actually on the next street over and not my street. She was about to call the tech and call me back but I told her I would be going with another company. The whole thing was very odd and sketchy and I didn't want them to come back to do any work for me.