Kook & Son

Bloss C.

My central air conditioning stopped working. I called Kook & Son. I spent just under $600.00 over 2 visits for 2 new filters, power washing my condenser, and labor. My air-conditioning still did not work. On the second visit they correctly diagnosed a leak in the system, but I was afraid to go broke trying to locate the leak with this company, so I went with another vendor. They also charged me travel time. I live .6 mile of a mile from their location.

Rich D.

Waste of time, almost a waste of money too. They csme over to see whats wrong eith my kitchen sink and instead diagnosed my wallet. These people actually have the nerve to try to charge you just for coming out to your house. Complete malarkey. I'm just glad I can try to let other ppl know about this ""company"" and their practices before they get ripped off.

Sarah H.

1 star seems generous for these criminals over at Crook and Son...we asked them to come take a look at our garbage disposal and leaking toilet. The guy proceeded to look in the sink for 1 or 2 minutes, he reset the disposal and ran it with no water running which creating a burning smell. He then told me the whole thing was shot and needed to be replaced and it would cost 575. As for the toilet, he said they would have to pick up and place the toilet in a different area, costing 400. Seems legit, right? He told me if I didn't fix it would ruin the apartment ceiling below us...then he gave me some sob story about a fire in his apartment, like that would make him seem more human. I told him I needed to talk to my spouse, he said if we refuse services we would still be charged...for the hard work of coming to my house for 15 minutes and lying to me. It's tough work.

Later, on our own, we were able to get the disposal to run again using a simple kitchen knife by scraping inside around the disposal. I was told by a friend to fix the leak in the toilet by tightening the bolts or replacing the washers, which we will be trying.

Shan K.

kook & sons is a high way robbery.They will charge you so much for a small job
for a pilot lamp change on a hanging heater $511 took him 1 1/ 2 hours.we have to provide the ladder to fix it.Get a quote before you call them.mr. kook will be nasty if you tell him we have been over charge.it was a brand new heater installed one year a ago,by kook & sons

Wanaree P.

I called because I had an emergency leak. The hose in the yard wouldn't turn off, and was leaking pretty badly.

Pros: very friendly, polite, efficient guys. They said it wouldn't take long at all, and it didn't. They were very clean, and again, fast.

Cons: $328 for about 15 minutes of work. This is after he just told me he only charges $40 an hour labor, compared to a normal plumber rate of $165 an hour. He was even surprised at the rate when he hung up with the main office.

So, if you're in a pinch, these guys know what they're doing. A bargain, they are not.

Mike L.

A pipe was leaking above my toilet. My building uses Kook and Son so they were the ones that got the call.

The response was fast and professional, nothing to complain about there.

They were able to get to the problem within a day or two and had opened my ceiling/wall and replaced the pipe.

Unfortunately they also left quite a mess on my walls, tiles, and fixtures. I did the best I could cleaning up afterwards and asked if they had someone to patch everything up, figuring this person would get everything back to normal.

They sent two separate guys, who both complained about what a mess the plumbers did with the work (they were both sent by Kook and Son), and couldn't even identify some of the stuff staining my tub (a big purple splotch in partucular).

So I scheduled the patch up and called back Kook and Son and asked what they could do. Again, prompt response as they had someone over immediately. They essentially tried everything I did, which was to use everything I had under my sink. When that didn't work (surprise!), they tried to blame it on the tub itself, telling me it hadn't been glazed right to begin with.

I've lived here for 2 years now, and I actually redid the bathroom before I moved in and I know those stains were not there before the work. The fact that they couldn't even tell me what the stain was of was really disappointing.

In summary: great response time, but the results will likely leave you with new problems that now have to be fixed. If there's anyone who knows a competitively priced and trustworthy plumber in the Jersey City area, please let me know.

Brooke C.

We've been relying on Kook & Son for more than 20 yrs. Howard has never let us down, and always treated us fairly, including installing and servicing a combination furnace/water heater. Kook might be more expensive than others (I don't know, haven't checked) but the reliability factor is worth it. I've never been charged for travel time, surprised to read that in other reviews. The service guys are knowledgable and also very reliable.

Gail A.

BE VERY WARY OF THESE GUYS !!!! They will take your money !! They turned up to fix an In wall heater, after 30 min told me that it was Kaput, and would cost nearly $4000 to replace (the unit costs $900 from GE). When I said NO, they billed me for 2 hours (minimum) work which came to $280. THEY WILL TAKE YOUR MONEY !!!!! No stars here, very unhappy. :(

Tom L.

I CANNOT endorse this firm because of their billing practices and must warn anyone looking to use them about my experience.

I booked an appointment with Kook & Son in Jersey City to come to my JC home to re-install 2 bathroom facets in my master bath and install a new facet (plus a new set of flex hoses coming off the shut off valves) in my 2nd bath. They said their rate was $135 an hour which was reasonable to me.

2 service men arrived at my house at 8:45 am on the scheduled day (I was surprised that there were 2 guys for such a small job). During the visit worker No 2 was absent at least 1/3 of the time, and additionally for 10-15 minutes, both workers were also off site as they said they needed to get a part. When they were done just before 10 am I was given a bill for over $500.00!
I spoke to the Howard (owner or foreman) and said ""why was the bill so high"", He replied that 2 men for almost 2 hours (oh yes, they charged for 15 minutes travel time each for these 2 men (that's more than $67 just to come to my house). When I complained he knocked it down to 1.5 hrs but the job still cost over $400.00.

I don/t mind paying a fair price for work but this was taking advantage of your customer in my view. Beware if you use them that you will be paying for dead time or more manpower than is actually needed in my estimation.

Herbert W.

Some people don't mind paying 3x for slightly better service. I call those people suckers. They charged me an hour in travel time each way from Jersey City and also charged an additional hour for sitting in the van to put the invoice together. Ridiculous.