Komfort Air Service Experts

Scott C.

Had a new furnace installed by Komfort Air 3 years ago, unit was not installed elevated from the drip pan, nor was a recommendation was made to upfit the condensation drainage, less than 3 years later, last week, in addition to a diagnostic charge to evaluate the furnace, still under manufacturer warranty, that they installed, they charged a fee just to come to the house. The technician was unable to troubleshoot beyond what I had already performed without having to call others to help, Finally, their quote to replace the under warranty part was twice the price of several others.

Daniel V.

Buyer beware. Insist in all details in writing before agreeing to a purchase or service when offered ""Advantage"" payment plan schemes. Read carefully before signing any agreement. These folks are very polite and friendly when soliciting your busness, and will make monthly payment plans seem reasonable, but my advice is to get all the details in writing. I'm 75. When I recently awoke with no hot water in my home and Komfort Air responded, I was offered a purchase/finance agreement on a new tankless water heater. Sadly, when I later read the details on a document that was emailed to me, I learned what I signed was a service/lease agreement from Service Experts, a large company that now owns Komfort Air. The techs from Komfort Air told me this was ""an emergency"" and I mistakenly trusted them. When I signed on the bottom line of a very long and complex legal document - presented to me in my garage at the bottom of a notebook computer screen - I made a big mistake. I later read the entire document and discovered that I was misled and taken Advantage of by this company. As a result I'll pay monthly for the rest of my life, many times what this water heater should have cost me, with no fair and reasonable remedy available to me.

Shannon M.

HORRIBLE service. After not having AC for 12 days, they simply did not show up for our appointment on Friday, with no call or explanation. I sent a text message and got no reply. Sunday he replied that he was out of town and would follow up. Monday, after still not hearing from them I called to ask why they hadn't came and they had no idea what happened or why no one came. They say Wednesday is the earliest they can come. Today, Wednesday, I called to confirm the appointment at 2pm because I hadn't heard from anyone. I was assured we were the next stop. Now at 5pm they called and cancelled our appointment because its too late in the day. They'll come ""at some point tomorrow"". How is this acceptable customer service?! Who is running this business?

Kathi S.

We recently replaced our hot water heater in our attic. This was a very tedious and difficult job. We had a few hiccups along the way, but everything was resolved. We want to give a shout out to Soloman and James for working so diligently and getting the job done to our satisfaction! They were so professional, knowledgeable and friendly. They had their work cut out for them and went out of their way to satisfy the customer!! Shout out to Joe as well for his expertise! He spotted the issue, and we were on our way! Also, we would like to acknowledge Gary the GM over plumbing. He understood our dilemma concerning a Natural Gas vs Propane Gas hot water heater. The reason for the hiccups along the way of no fault to the above-mentioned members of the workforce. Again, they went above and beyond to satisfy the customer!! Thank you Komfort Air! The reason we're an annual maintenance member.

Ryan K.

They told me my coils were rusty and needed to be replaced. Sent an ""estimator"" out to tell me what it would cost. The ""estimator"" proceeded to quote me not the coils, but a whole new system. He didn't quote the total cost, he quoted me a monthly payment--didn't say how long I'd have to make that monthly payment. He finally quoted the coil repair when I pressed him, but it wasn't a formal quote, it was an email, not on letterhead, no detail as to what work would be performed. I had 2 companies come out and do a second opinion, they both stated that my system was performing fine, was in good shape, and that MY COILS ARE ALUMINUM AND CAN NOT RUST!!! Stay away from these guys. They only care about lining their pockets, not their customers.

Patrick H.

Chris was very timely and professional
Did a great job explaining and servicing our system . Look forward to having him return every year

Ron W.

This is a follow up to my review of 09/08/2021. Please refer to that review. To recap. My HVAC quit cooling and Komfort Air tech came out and performed a minimal examination of the unit. He told me that the condenser was leaking and needed to be replaced. He stated that it would take 2 to 3 months to get parts to fix the problem. Later, Jason, a salesman for the company called me and confirmed that it would take 2 to 3 months to get the parts. He then tried to talk me onto getting a total new system for $11000.00, the price of which he stated that, thru some program that they had, I would eventually get all of that money back and the unit ""Would end up costing me nothing!""
A few days later, I had a Morris Jenkins tech come out. He shortly found out that their was a broken piece on the CONDENSOR ONLY.......which was promptly replaced the next day. (Notice,.... NO 2 to 3 months delay to get parts) And ""NO"", he said that I did not need a new system. BTW......Komfort Air missed out....because of the EXCELLENT SERVICE that I had received from Morris Jenkins, I had them put in a totally new HVAC system for our upstairs floor. BEWARE of this company. No diagnosis of the part needing replacement.....pressured to buy a totally new system because replacement part taking long time to get.....(Morris Jenkins replaced the next day) ect.

Ron W.

My HVAC stopped working about two weeks ago. Service tech came out said that there was a leak in the condenser. There are many parts to a condenser.....technician did not use his Freon sniffer tool to find leak, stating that it would not turn on...tech did not spray to find leak.....His tech notes only stated ""System is completely out of Freon. Leak is coming from condenser..... Jason (Salesman) gave options for the buy back program"". Stated that part would take 2 to 3 months to get.....Buy back program = buy a new unit. $$$$$....I requested a senior tech to come out (12 to 2)......I waited all day with multiple calls as to where the tech was.....he finally came out around 6:30 but could not do anything because it was raining. (I had previously told the staff secretary that it was raining but they sent him out anyway.) Finally had Morris Jenkins tech come out to verify that the condenser was bad. Significantly less money than buy back program. Not good...... poor evaluation by tech.......Jason (Salesperson) persistent about me buying a new unit (around $10,000). NOT NICE! NOT GOOD!

JoEllen P.

Buyer beware!! We tried a couple of times to get Komfort air/Service experts to fix what turned out to be the damper motor that they installed incorrectly. Instead of just fixing the damper motor we were offered to cut a hole in the ceiling to drop a cable to manually open and close the damper. Very sexist serviceperson who would only talk to my husband. They proceeded to tell us that they were getting dangerous CO readings so we should change all of the ducts. The ducts are only 13 years old. Since I am a retired firefighter and my husband is a paramedic, we took our own readings. Guess what no CO readings! This was also confirmed by another HVAC company. They also confirmed our ducts we're fine. So this company cost us about $1600 for the burned out motor and the gas bill. We had been trying to get them to fix the problem for 6 months.

Scott M.

Mr. Jason Parker is a true professional. I was up in the Waxhaw NC area this weekend and met Jason at a gas station. My wife and I have been having issues with our upstairs thermostat staying at the temperature we need. He took the time to speak with my wife over the phone and discussed possible reasons why we were having the temperature setting problem upstairs.
Too bad your Company doesn't service Wilmington NC and surrounding areas.
Keep up the great work, Mr. Parker and thanks again for your kindness!