Kohler Signature Store - Brea

Island D.

We have been to a couple of stores but we found exactly what we were looking for at this location. Everything was staged so well. The sales consultant Koichi Motegi assisted us and was very knowledgeable. He even went the extra mile and drew us a sketch for our bathroom remodel. He's amazing! Make sure you ask for Koichi or make an appointment. You will not be disappointed.

Marilyn H.

Five Star for Koichi, who had helped me immensely. Our project was delayed by numerous (freight) delivery issues. Koichi spent a several hours with me finding products that are available for delivery.

Kudos to Koichi for his courteousness and efficiency! I will be looking for him again when we do my brother's renovation.

Deeah K.

Love this Kohler showroom-they have a wide selection of Kohler products on display to view and test out.
The associate who helped us was Koichi and he was so very helpful! He spent a long time with us showing us different finishes and giving us samples to test colors.

Koichi also gave us printouts of all of our selections with installation instructions included in a nice folder. Koichi was so efficient and courteous, and we appreciated his great service!

Rouen L.

5 stars because of Mr. Koichi. He was very respectful and knowledgeable and even helped us find a solution in our design problems. Well dressed and kind gentleman. We are buying Kohler because of Mr. Koichi's treatment and excellent professionalism.

Betty M.

Spoke to Julie at Customer service ? My Kohler bidet broke down and I am 84 and just had a knee replacement surgery so she talked me through the entire fixing - and it is now working well - BEST CUSTOMER SERVICE AROUND.

Frank G.

Purchased a must have item at this location. Piece was beautiful and needed accessories after the fact. Both times Josh helped my wife and I with ordering and getting the parts easy for us during a stressful time. Josh and a few others were super helpful and understanding of our needs during a chaotic time. Thank you!!

Heather P.

Thank you so much to Joshua M. for going above and beyond with customer service. I appreciated the help finding the items I needed to complete my bathroom renovations and the prompt service to help find the smallest of replacement parts when some were lost during construction. My bathrooms are now looking great - thank you again!

William W.

Dear Koichi
Thank you so much for spending so much time with us and explaining fine details. It really helped us to make the right decision for our remodel. We could not be happier. Just as you promised all the parts arrived on time which made our contractor super happy. We can't wait to be back to the store to pick out other items.

To anyone who is thinking about the quality of the customer service and products at the signature store, don't wait! Go in and look for Koichi he will give you the most excellent service and advice. This is not just a store to show off the products which are excellent quality but it is also a place to get good ideas and advice from experts who do this day in and day out. They helped us make the right decision despite us having other plans before walking in. Those changes actually made our project even better. All the sales associates are true professionals and they can answer all your questions. Don't hesitate to walk in and take a look truly amazing experience!

Thank you Koichi
Thank you Kohler

Michelle S.

Excellent customer service from in store one-on-one design team to in home delivery crew. Highly recommend Josh & Koichi that are part of the in store design team for your next remodel or facelift of a bathroom. Josh even went above and beyond and answered by installers questions when he called. Beyond excellent customer service. The store has plenty of selection from all levels that will fit your budget. Also great store hours and easy parking. Looking forward to working with them again!

Tamara Boswell P.

This store is impressive in it's display of Kohler products. That's where the impressiveness ends. In general, staff is disorganized and are not deeply familiar with their products. If you begin working with 1 person chances are they are never in when you call back for questions etc and return calls are rare. I ordered 2 Robern medicine cabinets (now a Kohler product) on May 3rd and after some price haggling (felt like buying a used car as the salesperson had to keep going back to the manager for approval) the purchase was finalized. I was told cabinets would be assembled at the Costa Mesa 'factory' and shipped in 2 - 3 weeks. After 3 weeks passed and I was finally able to reach my sales person I was told that it 'looked like' the cabinets were shipped on May 11th. He was to check on the order. Did not hear back so called a few times again - sales person said still checking on order doesn't know what happened.. This routine went on until last Saturday June 10th when sales person finally returned my call from June 7th admitting that cabinets were lost at the factory and they were trying to find them! I told him that if these expensive cabinets were lost I did not want the ones found expressing my concern about damage. That didn't seem possible and by now I don't trust them. I cancelled the order. Today, I ordered the same cabinets at Faucets and Fixtures who was extremely knowledgeable about the product, for less money and better service.