Kobella Plumbing Heating Cooling

Timothy C.

These people are crooks and they do NOT know what they are doing.

I am a real buyer of a complete system for more than $12,000.00

I can't even begin to communicate the problems we have had with this company.

STAY away if you are smart

Susanne M.

Beware of this company! My elderly mother was having problems with her well water. Kobella came out because she couldn't get ahold of her usual plumber. A few weeks later, I found out that they had installed an extensive high end filtration system in her house. To the tune of $15,000.00. They were all too happy to have my mother (an 80 year old former elementary school teacher with cognitive impairment) sign up for a new loan on the spot to cover the costs. When I called Kobella to find out more and how this could have happened, they said that they sat with my mother for over an hour explaining the system. My response was that that amount of time should have made them aware that she didn't understand what was being installed and why (let alone the costs). When I reviewed the invoice it was staggering...$3,500 for a water heater! Insane!

I called Mike to complain and to see if they could discount the cost seeing that they oversold my geriatric mother on a system she didn't need or could afford. His response was quote ""It's not my fault your mother can't pay her bills."" Unbelievable!!! I guess financially exploiting the vulnerable in their community part of their business model.

Jake E.

$200.00 for a toilet seat?

I have no objection to profit, but I do have a serious objection to a $200 toilet seat, even if it's gold-plated!

Yet, when I confronted the office about the price, I heard the same old excuses about vehicles, insurance, etc., which all businesses have operating and HR costs; that is the cost of doing business.

In this case, my toilet stopped working properly, so I had the guts replaced and while I was at it, had the toilet seat replaced. The components likewise were $200. If you price them in a hardware store, you find a different price structure, called liveable. I have physical conditions that limit my ability to diy any longer, so I was stuck. At age 75, I'm not in bad shape, but not the same as I once was. This company, however, had no problem charging me outrageous prices plus had little difficulty rationalizing as to why. They believe that extra profit is more important than me being able to take care of my necessities.

Let's take a look at this. Living in a townhouse with my wife and me on a fixed income, I doubt the owner shares my lifestyle in such confined surroundings. Since the weather tragedies of 2023, we have heard the same story from every vendor, store and owner in the country about increasing costs; I get it. I am on a fixed income, remember?? By now, I believe most of us realize this to be the same pattern of taking advantage and milking a story forever. Along with my other doubt (above), I doubt that transportation and all the other woes we have heard are as dire as they once were; yet. prices keep escalating.

I always try to be cooperative when dealing with contractors because I'm aware of too many frivolous complaints, nowadays. So, when I was quoted the price, compared to a new toilet of approximately $900 I agreed, after I mentioned my concern of the price; obviously, the tech gave the customary justifications. It didn't hit home until I saw the bill on his mobile unit. As I said, a worker deserves his pay, but these ethics are lost to me. It seems that the current business model is ""If not you, somebody else will buy from me. I don't need your repeat business, so on your way."" By charging me this type of cost, they are telling me that their 'piggy-backed' profit is more important than me being able to meet my needs.

Not long ago, I purchased an entire HVAC unit from Kobella and, like many others, I gave them five stars. I should have waited until I had more of a working experience.

Buyer beware.

William D.

Kobella installed a battery back up sump pump system for us. It failed initially. Tonight we got a huge rain & we lost power. It has now failed to come on again. They won't answer my calls. I've spent 10's of $1000""s with them but I'm not important apparently

Brian B.

Personally, I never used this company but I read the reviews. I think it's Brand defamation when someone puts out negative reviews without specifics. In addition, a disgruntled customer who doesn't like the price shouldn't be allowed to prove their lack of character by posting nasty inflamed opinions. Instead, simply decline and move on with class.

Until you understand overhead, have a degree or long standing experience with business you have no idea what anything costs. No two businesses should have the same pricing because of the factors just mentioned.

He gave you a price. Decline and move on.

Jamie M.

I would give Kobella negative stars if I could. They replaced sewer pipes in our slab house. The work took longer than expected and our home was a disaster after- dirt everywhere, broken bathroom light, multiple large dings/dents in the walls, vent covers missing. To make matters worse, really worse, they littered asbestos ALL throughout our home and didn't even acknowledge it or inform us. We only found out about the asbestos when a cleaning company came to clean up the mess Kobella left behind. This was after we had already returned to the house following Kobella's work. We were displaced from our home for an extended period of time due to the asbestos, with a premature infant daughter and while on maternity leave. We have spent a massive amount on getting our home professionally abated/cleaned by an environmental company and our belongings professionally cleaned or disposed of/replaced due to asbestos. Kobella is taking zero responsibility for this. We have tried to reach out to them multiple times to rectify the issues, but they refuse to acknowledge us.

Sherrill G.

Kobella just left my house. Toilet needed a wax ring. Came as promised-
8:30 a.m. Did a great job. Happy customer.

Benjamin N.

I had used them for years. Evidently they got too big for their britches. Just tried to scam me on faucet install over 1k wanted for one sink. It is a 200-400 dollar job. Stole 65 dollars of my family's money to come make their absurd grift pitch. I would stay far away from them now if this is their new normal.

Dixon H.

mike kobella is a dishonest person.
don't be fooled by the positive feedbacks on google.
if something goes wrong mike will not hesitate to ask for more money and blame you for the problem.
if you post a bad review he will lie about who they are or the service he gave.
he also might resort to claim he doesn't know you.

stay away from this man and his company

Frank H.

We water backing up in the basement and we're expecting the worst having cast iron pipes. The young man that came and worked on the problem was professional and his customer service skills were A plus. He stayed to assure the procedure was successful and did not try and did not try to hard sell any unnecessary or unwanted additional services. I would definitely use them in the future, and I believe the great customer service is refreshing and has great value.