Knoxville Plumbing

Laney P.

This has been a great experience today...started with just needing a toilet replaced and ended with a tankless water heater! (That was not a rash decision, I was already planning to get a new water heater and had been researching tankless!) Let's start at the beginning...I ""contacted"" via the website on a Sunday evening and actually got a call back from a very sweet and informative lady named Janet that night! Janet explained everything so well, she answered my questions, and she let me know how the process was going to work when the tech came out the next day. It was a small up charge to get them out on a holiday, but that's what worked with my schedule and that's what I wanted! Amber called me this morning to let me know that Ben was on his way and I received an email, as well as a text, with the photo of him and felt very comfortable about that entire process. Ben came in exact timing, immediately assessed the situation, answered all of my questions and got to work. While he was here replacing my toilet we discussed the water heater and he answered all of my questions, including proposing a maintenance plan that really worked for my needs. I have to say they have a great maintenance plan, a great payment plan, and great staff! Ben took the time to show me everything about my new system, worked out the best path for drainage, etc. I'm so excited and happy with my new toilet and tankless water heater! What a nice, and refreshing, experience with a vendor! Thank you ALL at Knoxville Plumbing...if I experienced 3 awesome people...I'm sure the rest are the same!

Bryan S.

Knoxville Pluming sounded very professional on the the phone. Upon arrival, very scripted and very sales driven. I was sold on the flashy videos and brochures. I didn't take the time I should have to read all the reviews, big mistake! They replaced the sewer pipe from the house to the road and in the process damaged our Japanese Maple, valued at $3,000+. I understand they have to dig near the tree but no one called or mentioned that their the heavy equipment they where using may come into contact with the tree or worse, possibility damage it. I called the service manager Brett to discuss the matter. We had been out of town during the repair. After I reported the damage, Brett made the accusation that I was trying to avoid paying the remaining balance on my account. After arguing with him for several minutes. I agreed to pay the balance. He said he would send a tree specialist out to have a look. After the tree specialist met with me he was of the opinion. that the root system was 30% damaged and the branches were needlessly damaged as well. He recommended having the tree treated to prevent fungus and further damages. Brett diffused responsibility, severely lacked customer vision and refused to treat the tree as recommended by the tree company or offer any solutions to remediate the damages. I would strongly suggest finding another plumbing company to do your work.

Anahita A.

This company is just amazing. We have used them several times and every time we are satisfied with their work. Josh and Daniel did a great job this week fixing a leak which we though was going to be small but ended up being a 2 day job. They are very professional and kind. Will definitely use them again and recommend them.

Jennifer D.

We've used them often for this older home we purchased a couple of years ago. They're always kind, prompt, and professional. Hayden came by today and was an absolute delight! Keep up the good work!

Ben M.

I had an issue with my water heater, their technician Josh was very professional and knowledgeable with the installation of my new water heater. I also had my water checked out for hard water with their water specialist, he was also very knowledgeable. This company installed an water purification system and it has done wonders on my drinking water. What a great company to work with. Thank you.

Jenifer C.

Knoxville Plumbing consistently offers top notch professional service. John performed our annual maintenance and was knowledgeable, professional and a pleasure to deal with. I highly recommend them to anyone needing plumbing service.

Greg W.

Had pinhole leaks in my Copper pipes. Shaun did excellent job looking at situation and making recommendations. Honest and polite and patient (our cat decided to take a journey into the crawlspace to check out the insulation). Explained the problem and repair accurately and efficiently. Replaced with sex tubing which can hold up to cold weather better.

Highly recommended.

Garlena L.

Josh arrived at our scheduled appointment. He was able to repair my shower quickly and gave me pricing for additional repairs I was requesting. I will be contacting them to come and complete the additional repairs. The lady who answered the phone was very polite and helpful. I would and have recommended this company

John J.

My kitchen sink faucet died, creating a not so slow leak that wasn't totally alleviated by the under-sink valve. So, it's a two item job, now. Of course, my tools are in another city, ugh. The slow leak means I can't leave the house unoccupied, soooooo....

Called Knoxville Plumbing. Very courteous lady assured me each truck had basic items such as faucets & values, AND just to be sure, she was including my needs on the job order to provide a ""heads-up"" for the service rep. Wow! So far; So good!

The service rep was very courteous, however he didn't seem very familiar with his product line. AND, he didn't have any inventory on/in his truck, despite assurances made by the company spokesperson as mentioned above.

A star falls quietly into the sea of non-service.

I explained I wanted a basic faucet, nothing fancy; and the under-sink valve replaced, and that I was dealing with a time-line in another city. The service rep did find a suitable faucet set and a replacement valve, and when installed, there were no water leaks whatsoever.

HOWEVER, he installed the faucet set BACKWARDS, and acted/explained ""that's how this model works"". Yes, on THIS model, the levers face the wall when the water is turned 'on'! (Okay, quit laughing!) Had I not had an appointment in Asheville that evening, I would have simply refused to sign the receipt, but time and attractive women wait for no man.

TWO more stars fall, for the attempted deception, or 'shudder' -ignorance on the part of our service rep.

Plumbing is a premium service, and we who pay should EXPECT premium service!

Later::::: As Eric the owner states, Knox Plumbing did offer to send a corrective plumber to my home, and it only took a bit of mild insistence to have it scheduled within a reasonable time frame. Interesting, how my initial time schedule was used in his narrative; not a good move, but not directly related to my service, so we'll hold the stars firm. Honestly, I knew it wouldn't take a great deal of time to fix the problem, I just wanted the first dude outta my house, and be on my way.
The corrective plumber arrived as scheduled, apologized, shook his head, and set to work. Within a few minutes, things were made right. He mentioned the original repairman should have noticed that the 'logo' on a faucet ALWAYS faces the sink front, and not tried to snow me with a false statement regarding its orientation.
Lesson Learned:::: With these large businesses, one might get a master plumber, or you might get a novice who will install a faucet backwards, and try to tell you it's 'right'.
You make your call; You take your chances....

Larry S.

We have used them twice before and had great service so when our bathroom drain was running slow, we thought we would call them again. Total bill was $761 for a slow drain!!! $226 to cable the drain, $321 for a new trap, $145 for new supply lines! And after he put everything back together, the stopper was leaking. He said that was going to be another $300 to fix that. My wife told him, ""No way""! I feel like I've been fleeced! Never again! Looks like I'm looking for a new plumber!