Knik Heating

Erin L.

DO NOT USE KINIK HEATING!!! The Owner is a crook!! Sorry for the long post, but I need folks to know who to avoid. It started off us buying an on Demand Hot water heater with install for almost $7,000.. I know waaaay too much,but as new homeowners and no hot water or heat in the middle of winter we were desperate,after they installed it our heat in our living room quit working we made several calls to them, they kept telling us it wasn't their fault, and we have bad baseboards (come to find out they had turned something off to replace the water heater and never turned it back on)... FF 5 years and 2 months past warranty it started leaking pretty bad, we called them, of course since it was 2 months out of Warranty, we were out of luck..we had them come out to take a look at it, the told us what they saw wrong, and said it would be $640.00 to fix it...so reluctantly we had them come out... John came out, took 20 minutes to ""fix"" it, he also poured 2 buckets of dirty muky water down our toilet with out even asking, should have been something he took outside, it ended up backing up our toilet, leaving water and sludge all over the toilet(that wouldn't flush after he did that) and floor, not even 20 min after he left it was still leaking, so we called them back and they tell us it would take a week to get someone back out, my hubby said no way, then made a comment about the toilet they acted like it was no big deal, and he actually blamed my 12 year old daughter-who by the way didn't even go in there, they ended up coming back out the next day then tell us ""oh no, now 2 other things need to be replaced it's going to cost you another $900.00.. (Yeah not happening)we paid them to fix what they said was wrong and come to find out they didn't even replace one of the parts they say they did..so we are still dealing with a leak and are out $640.00 my husband called them again angry at this point, and Alex tell him ""well if you aren't happy go somewhere else... not even a week before we had a pipe burst in out wall..it was after hours and Bob came out He was nice enough but after cutting a hole in our floor to get to the pipe informs us he's not a plumber and wasn't sure what he was doing.. he couldn't find a pipe that fit so he fixed it using a radiator hose and clamps.. Almost $400 for that visit, and nice guy or not that is NOT a fix...the same day John came out for the water heater they sent another guy named Bob(different from the first) we later find out they call him Wreck it Bob, he ""re-fixed"" the pipe got soddering everywhere and while using his torch left black soot all over our wall and burned the wood causing flame (he quickly blew out) he was hollering and getting mad because he was having a hard time and cursing A LOT zero respect for our home, they both left a big mess in their wake...this Company is a crock, they do not care about the customer, they are CROOKS if I could give ZERO STARS I would. go else where heed the reviews you read!! Do your research, I promise you will get shafted if you use Kinik Heating Stay away from them!!!

Jolyn L.

First of all please please do not use this rip off company. They are not true to there word! We newly installed top of the line Bosche on demand tankless water heater as so the salesman Pat said 3 years ago! December 2019 our water heater went out so we called them to check it out and they said it's still on warrenty so i had no worries! Three days later no answer no check ups NADA! and mind you its winter time and i have 5 kids ""No hot water in the house what so ever""! So my husband called them and they said Bosche was not going to warrenty it cause it was not serviced! I was pissed! A brand new top of the line brand, i wouldn't have thought to service it! Our boiler before this one lasted 10 years without servicing until the thermostat and coupler went out and they were going to charge us an Arm and Leg for those parts so PAT talked us into this Bosche system! So anyways Pat gave me 2 options !!!!!! Buy another $3500. System and he will throw in a free hard water sensor that is worth $1500. And buy one of their service plans which cost an Arm and Leg! Or.... we could buy the hot water tank part that went bad in the system but it will cost u alot for the part and shipping and it wont be warranted! So i specifically said to get the part because i know it dam well it isn't going to cost as much as a new system! A new system he was selling from Japan that i could definitly not afford in December during Christmas break! So now its January 2020 our heater is still down and upstairs tubs the water is shut off because of how the valves are to the tankless system! Didn't hear a peep from PAT about how much is the part or if he ordered it or what! So my husband went ahead and ordered the part which he went thru hoops and talk to professional to make sure its the right part $530. Later! So we got it in and my husband called PAT to see if we can be scheduled to install the part and guess what that dumbass PAT said!!!!! He didn't know that we wanted to go with ordering the part! FML!!!! So we told him we got the right part just have his tech install it!! And what did he say ""NO because he has to order the part himself""""!!!!! Well Hell!! The shitty part of everything is that we live down the road from him!! FML!!! We have to see them all the time!!! My Husband said soooo many F bombs on the phone! So thats the whole shitty story of this messed up company! I feel sorry for the good workers there cause they get treated like crap as so the Tech that helped us said!! KNIK HEATING U GUYS CAN SHOVE THAT NEW TANKLESS SYSTEM WAY UP YOUR ASSES!!!!

Joel E.

Do not use this company. The owner is a crook. They tried to charge me $555.34 for an oil burner ignition transformer a part that costs less than 50 dollars. This was a week before Christmas. I immediately canceled my credit card and stopped payment. The whole bill was 672,34. They sent me to collections very quickly. But this company is not getting a dime from me. This guy should be in jail.

Sarannah R.

Crappy service that can't fix a problem and yet still having the same problems promising that they will fix it yet it keeps acting up. They should just shut down their business. They obviously don't care about their customers and whenever they come to the house a week later the problem persists. Ridiculous.

Sherrie B.

Knik Heating is a RIP OFF. I would have given them 0 stars if it was possible. So after the earthquake our furnace went out. We have been heating our 3600 sf home with a wood burning stove since, we finally had to get our heater fixed because it has been geeing colder. We called Knik heating and they said that they do have after hour pricing of $280 diagnostic fee or $117 for normal hours. We told them we could wait until Monday. They never call or showed so we called at 4:30 and they said they would schedule us for Tuesday at 11 am, they showed up after 3pm. We were told we needed an new Electronic Oil Igniter (Price is $55 at home depot) we were told the cost of the part was $558. I told the gentleman to please get me the exact part that needed to be replaced and call me back with it. I told him that I would be the one to authorize the work, not my husband, (he will just say do it without researching). He called my husband and never even called me back. My daughter called me 8 minutes later and told me that the gentleman replaced the part and was finished. I am pissed off. They charged me over $665 for less than an hour of diagnostics and 8 min to replace a $55 part. That is just insane. I called and Sierra told me that since the earthquake they have been swamped and they now just charge a flat rate on all services. I do believe that is called PRICE GOUGING !!! How can they take advantage of people like that and sleep at night. I have no respect for them. They will be reported to the Better Business Bureau. By the way I have since called 4 others in the Valley that have quoted me from $280 to a maximum of $340 depending on how long it takes to install. These all include 1 year warranties, no the measly 30 day warranty that Knik Heating says they provide.

Lisa Y.

After the massive earthquake left us without water, Pat, the owner of Knik Heating came to our house at 7PM on Saturday night to see what could be done to get us running water. After determining we needed a new water heater he got a tech out that night to do a temporary fix so we could have cold water at least. By Monday, 72 hours after losing water we had a new water heater. Amazing. Thank you. Thank you. Thank you.

Barb G.

So my husband is out looking for a overflow pump for our furnace. Knik Plumbing & Hearing had done (1st time using them) the maintenance and turns out they unplugged the unit, and failed to replug it and it flooded the motor. This is one of several things that appeared untrustworthy. I reluctantly gave a credit card over the phone, and when the service person came out, said they did not have our card on file and needed to collect payment. Service was ""scheduled"" specifically for three units over the phone. The furnace, the garage heater and the H-VAC System. After confirming such with the service person upon arrival and touting how my husband is methodical about changing filters, I was told..they would do their thing and then sit down with me once complete. So they apparently ""chose"" for themselves instead of the garage heater, to (what they referred to) as service the on-demand hot water heater. The. They wanted more money for the garage heater, and they did NOT truly service the on-demand system, and when I said I thought that meant flushing the system..he said, no...because you have a water softener system so it doesn't need to be flushed to service. His words not mine, because I was skeptical of them wanting to add this ""service"" without my authorization and so I googled what it takes to service/maintenance on a on-demand hot water system. We had just had a service person out about a week prior to clean the dryer vent and they gave us photos of the H-VAC and said, it really wasn't that bad, but they would recommend checking again next year. Knik Plumbing & Heating took a photo and said they really wanted to encourage us to clean the air flow vents. They did NOT know, we already had the vents checked and had considered cleaning them. I was very sad, and have worked in the customer service industry for my entire lifetime. It did not sit well with me at the time of service, and now this additional cost to replace the overflow pump, because it was unplugged is egregious!

Josie C.

DO NOT USE THIS COMPANY!!! If I could give zero stars I would. We hired them for pre-sale cleaning and inspection of our systems, knowing we are out of state, and they told us we needed either thousands of dollar in a warranty repair that could take 2-3 weeks or a whole new heating system that they could install right away. Turned off our heat, in Alaska, during the winter and left the house before he called to inform us of what he found. We had to ask him to go back and turn on the water to keep our pipes from freezing, he didn't offer to leave electric heaters or anything. We hired a second company to come out that night (in less than an hour, thank you Mat-Su Mechanical, who I highly recommend) to reinspect the system and he found nothing wrong and had the evidence to back it up. We tried to contact the owners of Kink Heating to speak about this issue and they will not call us back and its been almost a month. After this happened to us we found out they have done this before during pre-sale inspections; scaring the sellers into installing a new heating system so they can sell their house in a timely manner. They are SCAM ARTISTS!!

Doc B.

I need my head examined i guess... Sept 28th and sept 29th of 2017 i had a boiler installed by Knik heating of Wasilla. The Owner Patrick drove out to my house and with the typical charisma of a true salesman he told me he had just what i needed and that the new system would be reliable and save me quite a bit on my fuel bills. Well $20,000 later (yes i know, i need my head examined) he and his crew installed a high efficiency boiler and a hot water maker. It was during the install i realized i may have made a big mistake! He treated his employees like crap! He screamed at them and said things like ""you have ten minutes to finish that job get your ass in gear"" As far as i could tell he had some really good guys working for him and i started feeling bad for them and at the same time... like i was getting the "" car built at 5:00 on Friday"". And as time would tell it was way worse than that! 1 year and 28 days later, one of my floors heat stopped working so i called them.... and although they put me off a bit they did send out a very competent tech... who in 45 minutes had the problem figured out. He said the install guys had left the pressure up and the supply water off and a pump flange had leaked and it burned up the pump. He told me there would be no charge and he would call me when the pump had been ordered to tell me when he could return. Remember it's winter time in Alaska by now, my third floor is 50 degrees and I'm a little anxious. A few days later the tech called me apologetically and told me I would have to buy the pump myself because it was out of warranty and that it would cost $914 to return and replace the pump. Well of course I said no that wasn't going to happen because it wasn't my fault it was installers fault as he told me. Instead of calling me and talking to me about it they didn't order the pump. I texted and called the owner five or six times and he finally returned my call and told me the tech was mistaken and had no business calling and telling me what was wrong. The owner Patrick proceeded to tell me that I should've had the whole system serviced the year before and they would've found the problem. The whole system had been installed for 43 days a year before!!!! Remember at this point I've had my system for one year and 43 days. No attempt to compromise or make anything right occurred. Nor ever has! Upon calling back, his dispatcher told me, that he told her he would never call me again. Which is the case he has never return my phone calls or texts! When he sold me the system he told me that they would service my boiler system and it would be reliable but neither of those has happened. When I inspected it myself I found two more leaks on the fittings at the top of the hot water maker. And I sent some pictures and texts begging him to send someone out to fix these and he's refused to return my phone calls or texts! I have to say I have never been so disappointed in my life with a company. Do yourself a favor and stay away from these guys they don't keep their word, they didn't do good work, and the owner lied to me! He told me he set the pressure on my system down to 18 pounds himself when he was there, but the tech showed me a photograph of the pressure gauge reading 40 pounds which the owner had seen. Knik heating doesn't back their work And the pump that he told me was $539 to replace cost me $139 at the local plumbing store... Which makes me think everything I bought from him was way overpriced! Well there you go! You are now forewarned!

James H.

DO NOT USE KNIK HEATING. Not only did they miss diagnosed my heating problem, but they quoted me over $800 for my motherboard which I did not need. I found it for $90, replaced it and the same code came up saying bad limit switch. Very cheap and a five minute fix just by reading the code but I paid them $120 for a misdiagnosis only to buy the part they told me was needed and tried to mark up 800%. When I called the office to speak with a manager, they of course apologized and I offered to pay half of the diagnosis even though it was incorrect but they declined. They were only charging four fees, trying to rip me off and not a care about screwing customers over. DO NOT USE KNIK HEATING