Knik Heating

Lisa Y.

After the massive earthquake left us without water, Pat, the owner of Knik Heating came to our house at 7PM on Saturday night to see what could be done to get us running water. After determining we needed a new water heater he got a tech out that night to do a temporary fix so we could have cold water at least. By Monday, 72 hours after losing water we had a new water heater. Amazing. Thank you. Thank you. Thank you.

Barb G.

So my husband is out looking for a overflow pump for our furnace. Knik Plumbing & Hearing had done (1st time using them) the maintenance and turns out they unplugged the unit, and failed to replug it and it flooded the motor. This is one of several things that appeared untrustworthy. I reluctantly gave a credit card over the phone, and when the service person came out, said they did not have our card on file and needed to collect payment. Service was ""scheduled"" specifically for three units over the phone. The furnace, the garage heater and the H-VAC System. After confirming such with the service person upon arrival and touting how my husband is methodical about changing filters, I was told..they would do their thing and then sit down with me once complete. So they apparently ""chose"" for themselves instead of the garage heater, to (what they referred to) as service the on-demand hot water heater. The. They wanted more money for the garage heater, and they did NOT truly service the on-demand system, and when I said I thought that meant flushing the system..he said, no...because you have a water softener system so it doesn't need to be flushed to service. His words not mine, because I was skeptical of them wanting to add this ""service"" without my authorization and so I googled what it takes to service/maintenance on a on-demand hot water system. We had just had a service person out about a week prior to clean the dryer vent and they gave us photos of the H-VAC and said, it really wasn't that bad, but they would recommend checking again next year. Knik Plumbing & Heating took a photo and said they really wanted to encourage us to clean the air flow vents. They did NOT know, we already had the vents checked and had considered cleaning them. I was very sad, and have worked in the customer service industry for my entire lifetime. It did not sit well with me at the time of service, and now this additional cost to replace the overflow pump, because it was unplugged is egregious!

Josie C.

DO NOT USE THIS COMPANY!!! If I could give zero stars I would. We hired them for pre-sale cleaning and inspection of our systems, knowing we are out of state, and they told us we needed either thousands of dollar in a warranty repair that could take 2-3 weeks or a whole new heating system that they could install right away. Turned off our heat, in Alaska, during the winter and left the house before he called to inform us of what he found. We had to ask him to go back and turn on the water to keep our pipes from freezing, he didn't offer to leave electric heaters or anything. We hired a second company to come out that night (in less than an hour, thank you Mat-Su Mechanical, who I highly recommend) to reinspect the system and he found nothing wrong and had the evidence to back it up. We tried to contact the owners of Kink Heating to speak about this issue and they will not call us back and its been almost a month. After this happened to us we found out they have done this before during pre-sale inspections; scaring the sellers into installing a new heating system so they can sell their house in a timely manner. They are SCAM ARTISTS!!

Doc B.

I need my head examined i guess... Sept 28th and sept 29th of 2017 i had a boiler installed by Knik heating of Wasilla. The Owner Patrick drove out to my house and with the typical charisma of a true salesman he told me he had just what i needed and that the new system would be reliable and save me quite a bit on my fuel bills. Well $20,000 later (yes i know, i need my head examined) he and his crew installed a high efficiency boiler and a hot water maker. It was during the install i realized i may have made a big mistake! He treated his employees like crap! He screamed at them and said things like ""you have ten minutes to finish that job get your ass in gear"" As far as i could tell he had some really good guys working for him and i started feeling bad for them and at the same time... like i was getting the "" car built at 5:00 on Friday"". And as time would tell it was way worse than that! 1 year and 28 days later, one of my floors heat stopped working so i called them.... and although they put me off a bit they did send out a very competent tech... who in 45 minutes had the problem figured out. He said the install guys had left the pressure up and the supply water off and a pump flange had leaked and it burned up the pump. He told me there would be no charge and he would call me when the pump had been ordered to tell me when he could return. Remember it's winter time in Alaska by now, my third floor is 50 degrees and I'm a little anxious. A few days later the tech called me apologetically and told me I would have to buy the pump myself because it was out of warranty and that it would cost $914 to return and replace the pump. Well of course I said no that wasn't going to happen because it wasn't my fault it was installers fault as he told me. Instead of calling me and talking to me about it they didn't order the pump. I texted and called the owner five or six times and he finally returned my call and told me the tech was mistaken and had no business calling and telling me what was wrong. The owner Patrick proceeded to tell me that I should've had the whole system serviced the year before and they would've found the problem. The whole system had been installed for 43 days a year before!!!! Remember at this point I've had my system for one year and 43 days. No attempt to compromise or make anything right occurred. Nor ever has! Upon calling back, his dispatcher told me, that he told her he would never call me again. Which is the case he has never return my phone calls or texts! When he sold me the system he told me that they would service my boiler system and it would be reliable but neither of those has happened. When I inspected it myself I found two more leaks on the fittings at the top of the hot water maker. And I sent some pictures and texts begging him to send someone out to fix these and he's refused to return my phone calls or texts! I have to say I have never been so disappointed in my life with a company. Do yourself a favor and stay away from these guys they don't keep their word, they didn't do good work, and the owner lied to me! He told me he set the pressure on my system down to 18 pounds himself when he was there, but the tech showed me a photograph of the pressure gauge reading 40 pounds which the owner had seen. Knik heating doesn't back their work And the pump that he told me was $539 to replace cost me $139 at the local plumbing store... Which makes me think everything I bought from him was way overpriced! Well there you go! You are now forewarned!

James H.

DO NOT USE KNIK HEATING. Not only did they miss diagnosed my heating problem, but they quoted me over $800 for my motherboard which I did not need. I found it for $90, replaced it and the same code came up saying bad limit switch. Very cheap and a five minute fix just by reading the code but I paid them $120 for a misdiagnosis only to buy the part they told me was needed and tried to mark up 800%. When I called the office to speak with a manager, they of course apologized and I offered to pay half of the diagnosis even though it was incorrect but they declined. They were only charging four fees, trying to rip me off and not a care about screwing customers over. DO NOT USE KNIK HEATING

Don S.

First I had this company install a water softner, filtration, and reverse osmosis system in my house. Very professional installers. The reverse osmosis hose had a defect on it and had a slow leak. KNIK heating sent Chad out right away to fix it and he did a great job. I later had them replace my boiler for a Bosch Greenstar 151 Combination boiler. They get me scheduled within 2 weeks and did a great job. I would hire again. If you have issues with your existing system they are helpful as well. Request Paul or Chad. Both are very professional and will work hard to get the job done right.

Vanessa R.

We had our ductwork cleaned and sanitized, and their attention to the tiniest of details was a welcome surprise. I am about to call them right now to schedule an inspection of our garage heating unit.

Kate P.

DONT DO IT!! Seriously, the worst service I've ever used in regard to any home related services. Save your self and hire virtually ANY OTHER COMPANY!! BEWARE!!! TERRIBLE!!!

C. A.

Workers have visited my house 3 times to get a brand-new (but unused furnace) working and it still is unreliable. I would recommend researching out more companies. There are more out there that will do much better work, i am sure. I feel unsafe as my furnace sits right now. Back to burning firewood. Please, go elsewhere for your heating needs. It would be in your best interest for sure. d:-(

Amy H.

Stay away! Sorry so verbous, but I want to tell the whole situation. I had an emergency flood from frozen pipes. The initial service man came quickly and made sure the water system was secured, bypassed a split water conditioner. He couldn't restore/fix as a cabinet had to be removed to get to the pipe. He couldn't wait :20min for me to remove cabinet. The next day a plumber came to fix the pipe and he found so many leaks that they recommended replumbing the whole house (only 650sq ft), which he doesn't do. This is When Patrick the owner got involved as part of the system has a $2000 water conditioner. He gave me pricing on a comparable unit. I asked for info (brand, model, specs) on the unit before I buy it. Over a week later Patrick hadn't called, so I called to get specs. He said the unit was installed and operating! When I asked who gave authorization to install Patrick got mad and YELLED at me! I asked him for the make & model so I could research it. He gave me the info and was very angry. He demanded that I make a decision to keep his unit (or not) within two days! I asked him for the water test results from his unit install. He said he'd get that for me. Within two days, even though Patrick hadn't given me the test results, I called and accepted their water conditioner. I mostly choose theirs because I was told it was already operating and I didn't want to deal with Knick Heating & Plumbing anymore. I found out that Knik H & P had already charged my credit card for the unit, before I had accepted it! They billed the total reinstall off my house as ""one day plumbing"". They took all the copper pipe and didn't issue any ""copper credit"" for the value. When I got back into the house after being gone for almost a month, I found the conditioner was NOT installed or operational! It had never been tested or even plugged in! And it was placed in the wrong area! I called Patrick. Once again Patrick YELLED at me and fought with me! I told him to install it correctly to my satisfaction or remove it. He said he would get to it within 10 days! The corrected install happened on the LAST day I was home and when they left my husband had found that the plumbing valves had been turned so only half of our water was going to the conditioner! I found that Patrick is not a certified plumber or HVAC, he is only certified to do ductwork.