Kittredge Plumbing And Heating

Lois K.

I think it's fair to tell you why I won't be recommending Zoom Drain.
First, let me state the positive - the worker was a nice guy to talk to.
We spent quite a lot of time discussing old houses before he started the job.

But two things prevent my recommendation.
1. I told him I would separate him from my dogs when he stated he didn't like dogs. That worked for awhile. I did assure him the dogs are friendly. But he was in and out of the house and one of my dogs was confused be being put out and brought in repeatedly. So instead I went outside when the worker went out. My dog was in the yard and when she came towards us he kicked at her. I then swiped at her and took her inside. In my mind there is no excuse for kicking a dog who showed no sign of aggression. I would never rehire a company that allows that to happen.

2. The worker opened the septic cover and told me the problem was a full tank. I immediately called my regular septic service. The worker assured me there was not a clogged drain. When I asked if he could use a camera or some other process in the drain he told me it wouldn't be worth it. After he left my septic service arrived and asked me to run water while they watched the drain into the tank. Nothing came through. They then said there was a plug and using the suction from their truck they removed the plug within seconds. So I paid your worker for telling me there wasn't a plug, whereas if he had completed the review of the situation he would have been able to fix the problem, and I wouldn't have had to pay two separate company's bills.

I hope you can see that I have two legitimate reasons not to recommend zoom Drain- one, attempted abuse of a client's pet and two, a failure to adequately assess and solve the problem for which they were hired.