Kirkland & Shaw

Doug M.

I am very sad. I have known this company for years. My father in law used them for a few of his properties and in the past they did a great job. I had called them to put up a new stand alone shower in my home. They came out a few weeks later and did the work but the made a small mistake and the ring was separating. I called them for about three weeks but could not get a call back. Then the whole thing came down. I called the emergency number and a very nice man did come out and had to fix it. It did get worse but in the end they gave me a 100% refund as I had someone else finish the work. So in the end it all worked out. They may be busy but they are ethical

Holly C.

We've been using Kirkland & Shaw as our go-to plumbers for years now and they are just a super solid outfit. They show up, they get the job done, they're pleasant to work with, and their pricing is fair.

William H.

These guys had a stellar rating on AL for water heater installations, so I gave them a try. They arranged the permits, did the install, scheduled the inspection, flexibly rescheduled to accommodate the city inspector, and did it all for the quoted price -- which was half what the Home Depot subcontractors wanted! The plumber on site was courteous and professional, and they even sent me a thank-you note for prompt payment.

The ex-post-facto invoicing was unusual to me (all of the other contractors I've dealt with have demanded payment at time of service), but they cashed my payment check promptly and stuck to the quoted rate, so I would be happy to support this local business again.

Andrew W.

Great service and dedication! My spouse called this morning when our heating system failed during the start of our current bomb cyclone (blizzard). They were onsite within an hour, and managed to find a replacement motherboard and control unit from the surrounding supply houses. That was no easy task. It's hard to find qualified technicians who know how to diagnose the electronics of a Burnham Alpine gas boiler.

Other heating companies we called said ""call tomorrow"". Instead, Kirkland braved the elements and made sure the system was fixed. They have earned my business for many more years to come!

Nice to know there's some companies that still believe in taking care of the customer.

Angelo G.

Person from Kirkland and Shaw Inc. (Andy) came over to fix an issue with pulsating water in 2 showers.
It took me 5 min. to explain the issue, and took him another 10 min. to replace both shower heads. The water flow was now better.
He stayed a total of 15 minutes.

Later, I get a bill of.... $220! So the plumber was working at a rate of over $15/minute!
Great part of their scam tactics is they are not telling you how much it is beforehand. I didn't get a chance! Before I knew - the 10 minutes was over!
Their ad claims ""Free estimates!"" - That's a lie.
The invoice says ""Material (2 shower heads): $76"" - That's another rip-off - the real price is $22. I found online the exact SAME shower head at both Home Depot and Amazon for $11 (instead of $38). So, they ripped me off $50 only on material.

Assuming the shower-head price difference could be an honest mistake, I called their office. Person on the phone, Paul, turns unfriendly as soon as he learns the reason for my call. His whole attitude was as if they get this often but they don't care.

Grace B.

Their ads said free estimates, so when our shower was leaking we called them to get an estimate. He looked at it, said it needed a replacement valve, and that it would cost $600! We passed, went to Home Depot, but the same part for $25. Then they sent as a bill for $118! They claimed they gave free estimates- for everything except valve replacements! I called out their nonsense and they folded on the charges. Never going to call them again!

Kevin C.

Simple job to change out a couple of washer / dryer faucets and toilet fixtures. Came on time, really professional and courteous and explained everything as they were doing it in case I wanted to try fixing it myself one day. Love that they were local and definitely will use them again going forward in my new house.

Vicki L.

I called because my oil fire boiler stopped working and my Oil Tech could not come out. First thanks for answering the phone and scheduling the service call to fit my work schedule ! Second they came out, replaced a part and the boiler was up and running. However, shortly after the service tech left my home the boiler stopped working again. I called the office and spoke to an employee who said they would in fact come back and ensure the boiler was repaired. Sometimes the repairs are a process of elimination and I'm glad they were patient and spent extra time troubleshooting until the issue was resolved. I have heat and hot water and they delivered on their promise! Thank you!

Pauline D.

I needed to replace my old kitchen faucet so I bought a new kit from Home Depot and began removing the old faucet as I planned to do it myself. I removed almost all of it, except for one piece (apparently I needed a special tool from the old faucet kit to remove it). I ultimately called Kirkland and Shaw to help me remove that one piece and install the new faucet.

They came and removed the piece which I couldn't do and installed the new faucet. I was pleased with the work, but it seemed to take the plumber a lot longer than expected (almost 2 hours of work?)

When I got the invoice, I was shocked to see that I was charged almost $300! When my husband called to go over the bill, Kirkland and Shaw was unfriendly on the phone and wouldn't hear our side of the story and ultimately even got hung up on. The invoice included $60 worth of supplies (I dont know much about plumbing supplies, but that seems excessive!) and they were charging us for their driving time to and from our home, which I think is ridiculous.

Although my faucet was replaced (which i did half the work) but $300 later and an unfriendly phone call, I will not be using Kirkland and Shaw for any future plumbing repairs.

Helen Z.

We needed to convert a closet to a laundry space in a small condo. It's not that easy to find one who can do end to end job, from nothing to a nice laundry room including plumber, carpenter and electrician, especially for me who is from west coast and not familiar with Boston at all. I had several plumbers/contractors come to my condo to estimate. I am so glad that I chose Kirkland and Shaw to help us. The reasons are:

1. Steve Kirkland is so professional and knowledgeable about what needed to be done to give us a laundry room. He looked very carefully everywhere he may need to make changes to give us an accurate plan and estimate. What we paid is exactly the amount from the estimate.
2. Steve is a very nice guy. He really cares about his customers, cares about the reputations of his company. He had the city inspector proved the project before and after it's done that I didn't ask, that makes me feel that they are really professional and the quality of the job is insured. The inspector told me that they (another Steve) did an excellent/beautiful job
3. The price is very reasonable and acceptable
4. Another reason I chose them is because the contract they sent to me. It clearly addressed what they are going to do, what needs to be changed, what material they are going to use and they will test it after installation to make sure it works fine. That makes me feel that they are a very responsible company and they are confident about the quality of the job.

We will definitely go to them first if we have any plumbing issues later. Highly recommend them to whoever needs to install a laundry room