Kinsey Plumbing Services

Helen H.

Very unreliable. Never came back to do a job or got in touch. I know plumbers are busy but still.advertising and recommending themselves on local forums

Joel T.

I never lie to my fellow Yelpers. I had some ticket shock at the cost of the unblocking of my wastewater line. BUT, there is a positive to the service that I have to bear in mind, too.... especially given the dire circumstances. And you'll see why the sticker shock still gets four stars. And by the way Kinsey Plumbing managers, Johnny Salazar is top notch.

The block in the line prevented us from using almost any other water in the house because it backed up into the bathroom at that point.

The fix was over $700 to inspect the line with a camera, determine a toilet had to be removed and the line scoured to clear it and help prevent another blockage. But I knew the cost up front.

So, what are the POSITIVES? Really good service.

First this happened on Labor Day! I called Kinsey Plumbing and I actually reached a person! (Head exploding emoji here)
I was put in the cue for ASAP the next day.

Around 8 a.m. I received a call my tech is on the way. They texted me a picture and name of the employee who was on the way.

Just as my coffee was finished brewing Johnny Salazar was here.

The line was inspected, and the guaranteed cost was given to me beforehand. It was drawn up on his tablet and ready to sign. I could have said no and tried to get another company and I would have been out only a few bucks for the inspection. But I went ahead.

Johnny was very respectful of my elderly mother and handicaped brother in the house and politely gave them a minute to wake up and get their housecoats on and settle in the living room and then he got to work. He was efficient and quickly moved the toilet, cleared the line and did a nice job replacing and caulking the toilet.

Oh, and I had a handle on the toilet he fixed as a 'while I'm in here' gesture, too. No extra charge since I had the part.

I received a text from the company a little later to ask if I was satisfied with the service and how could they improve.

Look, plumbing can be expensive to fix. I get it. But service deserves to be rewarded in an industry that has so many people eager to just slap something together, grab the dinero and go. I like Kinsey and I will use them again when needed.

DRichard J.

Very good work. Had two service calls in one week, different issues. Both times the work was excellent. They aren't cheap, but you get what you pay for. Wayne was the plumber on call both times and he did an excellent job both times. I highly recommend using Kinsey plumbing for your plumbing issues.

Robert B.

Do not use this plumbing company!!! I was charged nearly $950 to replace a garbage disposal and to replace a bathroom faucet. Outrageous pricing is all I can call it. I supplied the replacement faucet and garbage disposal. This was simply the labor charge. The time to complete the job was two hours. That equates to a little more than $450 per hour. UNBELIEVABLE!!! I should have sent him on his way. However, I needed to get the work done. I will never call Kinsey again!!!! Be warned, go elsewhere!!!

Max Y.

Very fast and responsive. However, $40 service fee and then $600 proposed fix (before taxes) for a $25 part is excessive. My regular plumber had an emergency so I figured I'd try these guys. I understand that the company needs to make profit and and the labor is not cheap, but nearly $700 for a simple fix is non-sense.

Paula J.

I highly recommend Kinsey Plumbing. My expansion tank above water heater exploded. Home warranty doesn't cover exp tanks, so knowing that I'd be paying out of pocket, I immediately called them to do the work. They scheduled me for the next morning. Devin arrived on time, which was wonderful. He first checked the water pressure to my house, which was way too high. Then he replaced my expansion tank and piping to the water heater. Inspected both water heaters and relit pilot lights. Fixed water pressure to the house.
I know Sun City customers love Kinsey, but this home owner in Leander does too. Thank you so much for a job well done.

James R.

Little to know experience would be the description of the guy they sent out. He spent most of his time talking to another plumber, in his truck, driving back and forth to Lowe's and Home Depot. Blamed Lowe's for putting the parts in the wrong place. I suggest he reads the box before buying. On the high average my job should have been 365.00 to replace the seal and a flange that who knows if we or they broke it. They charged over 886.00. I hope they enjoy it for there will be no more. When I asked for some sort of discount due to the outrageous price and time they took I was flat out told no per the manager per the employee. This job should have took about an hour and a half and they were here for the better part of one day and most of the morning the next. Come on plumbers of america jump on board of this review and tell me I am wrong.

Chris L.

Called at 8:35 AM and cheerfully greeted by representative; Plumbers arrived at 9:00 AM; replaced leaking hot water heater by Shawn and Jake by 10:30AM. In an age where contractors rarely show and deliver at all this was an excellent experience. Found my "go to" plumbers.

K P.

I have used Kinsey Plumbing Services for years. And I have worked with several technicians, they were all professional and knowledgeable. Today, I had an emergency issue on a Sunday. I called at 7:15am, thinking I was going to leave a message, but Karly answered and set me up with a technician quickly. John was on point! Looking for the issue, asking detailed questions and going above and beyond to get our issue resolved. Everything was resolved. We have an older home, septic system and there is always something to fix or improve upon. As I said before, I haves used this company (personally and professionally) many times and they have never disappointed me.

Toko D.

They are friendly, professional. Very responsive. They take care of my hot water tank leak. I highly recommend. Mr.Devin and Mr.Shawn were very good technicians!!!