Kinsey Plumbing Services

Chris L.

Called at 8:35 AM and cheerfully greeted by representative; Plumbers arrived at 9:00 AM; replaced leaking hot water heater by Shawn and Jake by 10:30AM. In an age where contractors rarely show and deliver at all this was an excellent experience. Found my "go to" plumbers.

K P.

I have used Kinsey Plumbing Services for years. And I have worked with several technicians, they were all professional and knowledgeable. Today, I had an emergency issue on a Sunday. I called at 7:15am, thinking I was going to leave a message, but Karly answered and set me up with a technician quickly. John was on point! Looking for the issue, asking detailed questions and going above and beyond to get our issue resolved. Everything was resolved. We have an older home, septic system and there is always something to fix or improve upon. As I said before, I haves used this company (personally and professionally) many times and they have never disappointed me.

Toko D.

They are friendly, professional. Very responsive. They take care of my hot water tank leak. I highly recommend. Mr.Devin and Mr.Shawn were very good technicians!!!

Dan L.

Communication was fantastic and immediate, and a plumber was sent out on a Sunday to deal with a borked installation of an outdoor hose bibb.

However, as someone with experience working in the trades I felt as though I was being oversold. I had mentioned that I had already purchased multiple hose bibbs, but the quote I received for swapping out 4 hose bibbs was $750+. Turns out that each bibb was quoted at ~$175. That's an insane markup for hardware that costs ~$10 at your local Home Depot, but furthermore I had already purchased the bibbs and they were sitting right in front of both of us as the quote was being written up. Had I not pushed back on this, I would have paid an arm and a leg for a very simple job. As it was, I ended up turning down most of the work and just asked to have the botched install fixed for $170 which I felt was on the expensive side, but reasonable for a fixed price job.

Freddy D.

If I could leave 0 stars I would. WORST EXPERIENCE I HAVE EVER HAD. The "plumber" was rude, incompetent and the worst kind of person you want assisting with an issue. DO NOT do it like I did. The other 1 stars were all accurate. I am going to ask Yelp your not ever send my work request to this company.

Chris L.

We were referred to Kinsey when we discovered that we had a leaking water pipe under our home. VERY expensive fix, but I guess understandably so. The operation entailed the digging of a huge hole next to and under our house and the two stars in this rating are for the work that was done.

The lack of any further stars has to do with terrible customer service.

That hole, still there as I write this in in mid-May, has been gaping open since early March along with a lovely pile of limestone that was dug up and a mountain of dirt under a tarp. With every rain, I have a new lake under my home, that I have dubbed the Mosquito Sea. Moreover, I have young adventurous grandkids who visit often and play in my backyard. We have to supervise very closely as they are attracted to that mysterious and dangerous hole.

Before we can close the hole up, the city inspector has to approve the plumbing work. But when he got here, the hole was so muddy, he just peeked in and didn't climb down for a closer inspection. He asked instead that Kinsey send pictures of the work they did. Easy enough.

At least three phone calls and several weeks later I am simply trying to get a confirmation from Kinsey that they sent the photos and documentation to the inspector, and when they sent it. James the receptionist is very pleasant with his repeated "I'm sorry no one has called you back," but these guys have two phone numbers (my wife's and mine) and my email address. So the only conclusion I can come to is either that a) they haven't submitted the documentation yet, or b) that they just don't care enough to call me back. I'm not sure which hacks me more, but my "caveat emptor" point to readers is that there are a lot of plumbers out there. If you value good customer service, my advice is to avoid this one.

Molly A.

I own a home inn round rock that I am renting out. On Thursday at 9:30pm, my tenants saw water pouring out of the waterline in the front yard. The city came out and confirmed it was on my side (yay....). Turned off the water, and I started making phone calls.

Left a message and within 10 minutes, Kinsey called me back. Very polite and professional. They were at my house by 11:30am On Friday. Kinsey texted me and my tenant letting us know the ETA and a photo of the technician, Cody. LOVE THIS.

They gave me different options to repair or replace along with pricing.
Within an hour the technician and another guy were fixing the issue to my liking--and my tenants had their water back!

AND there's a two year warranty on the labor and parts.

Thank you so much, Cody, and also to the awesome lady who expedited my issue! Y'all are great and I will recommend you to anyone in need!

P C.

Don't waste your time with this company like I did. They came to my home over three weeks ago to take a look at the issues I'm having with my bathroom toilet and pipes. I was told that they would send me some estimates and let me know when they can do the work. I didn't hear back. I called their office several times to try to find out if they are going to help me fix the issues and to get the estimates. Each time they tell me that someone will call me or email me back, but they never did. I guess they don't want any more customers. I ended up calling another plumbing company who came over and fixed my problems right away.

Jana S.

I hope my experience is the exception rather than the rule. I called Kinsey due to the great reviews to have a new dishwasher installed, new faucet and new disposal installed and was promptly and courteously scheduled. Upon arrival, the plumber said they do not do dishwasher installation because they are not electricians. I called the office back to find out what was going on and why would they even schedule me. The lady said the service manager would call me back and he never did. I told the plumber who came that there was nothing he could help with since we can't get the dishwasher installed. Now, it's a weekend, I am without running water in my kitchen and on top of that, it's the week of New Years. I'm sure I will go another week now getting someone else out here... Whatever you do, do not call Kinsey Plumbing to install a dishwasher.

Chris S.

I received an estimate for repairs from Kinsey.

Here's the breakdown:
Flush & drain water heater
Replace 2 sets of elements
Replace upper and lower thermostats
Replace T&P pull
Replace anode rod
Total Price: $789.00

I thought the estimate above was a bit high so I did some research online. Watched a couple YouTube videos for how to replace the items in the estimate and then went to Home Depot for the parts. Here's the breakdown on price for parts at Home Depot:

Electric Water Heater Tune-Up Kit, includes 2 sets of elements and upper and lower thermostat: $27.97
Anode rod: $24.98
T&P pull: $16.97

Time it took me to replace all items after draining water heater: 120 mins
Total cost out of my pocket: $69.92

I understand that if I went with Kinsey that I would be expected to pay for the cost of parts and labor. Lets mark the parts up and say parts were $100. I'm sure the technician at Kinsey could have replaced the items much faster than I since I'm a novice. So lets say all items were installed in 1 hour. That means Kinsey would be charging me a whooping $689 for 1 HOUR OF LABOR, ARE YOU KIDDING ME !!!

I have one word to explain all of this: UNETHICAL