King Water Wells

David B.

On the good side, they answer the phone and call you back.
They also show up.
On the bad side, they charged 50% more than the estimate ( given 30 days before by the same fellow who did the work) and the up charge proved to be without basis.
I asked why the labor charge doubled from $400 to $800 ? The answer was that the job took longer than estimated. Good answer if true. It wasn't. Then the worker added he estimated 3 hours and they charge $160 an hour and they arrived at 8:30 ( It was actually a little after that). I pulled out my phone and showed him it was 11:40. 3 hours 10 minutes. At $160 an hour the labor charge should not have been more than $508. The worker was red in the face. He was irritated- I guess because he was caught. He fumbled over his words and mumbled that they had an hour travel time. As a rule service companies don't charge for travel, the company builds it into it's hourly rate. But even if I accept that they do charge for travel, my house is 9 miles from the office. A call was made to the main office.
The labor charge was reduced by $200. No apology. No admitting a mistake.
I didn't bring up the overcharge on the parts. I wanted to but-the worker was getting too rude.
In addition to the overcharge, the
worker broke a water pipe to a guest house. No one's fault. It was old galvanized pipe. But he didn't fix it or offer to. In fact, he said he could not. He demonstrated complete indifference about leaving the guest house without water. Someone was staying in the house. The pipe needed to be fixed. I went to the local hardware store, bought three fittings and a piece of pex pipe and made the repair. I'm not a plumber or a well worker, just logical.
The repair took about 1.5 hours with my travel time included.
I think most of the older workers at King Wells must do a good job. The reviews I read before I decided to hire King Wells tend to support that conclusion. The worker at my house was on the younger side. That of course does not excuse the padded labor charge, rudeness or leaving the customer with a broken pipe unresolved.
Dave B.
Newaygo

Dan M.

I had King come out to replace a pressure tank in October/November and they did a spectacular job and were extremely professional. Several months later, I experienced a water issue unrelated to their work. I spoke with Justin who provided me with some troubleshooting tips and within 15 minutes, I had the problem resolved. This type of professionalism and integrity is refreshing. They could've easily charged me for a visit, but chose to provide me a couple of quick tips instead. King will be my first call for any well-related needs.

Brian C.

We asked them to install a well for us 3 years ago. They only drilled 35 feet when we wanted the well deeper for better water quality. Never finished the job then sued us for not paying. Why would you pay for a service not finished? Then last week the well tank went bad after three years? Wtf kinda bad business ethic is here..run away as fast as you can!!

Chris J.

Super friendly and helpful on the phone. Our water went out and they had our problem fixed over the phone within a few minutes. They even said we didn't have to get them to come out if we didn't want to at that point. We wanted a longer term fix, so Justin came out within hours and had our problem fixed quickly. He was nice and honest. Gave us a quote for more work he could do but didn't try to trick us into doing more than we needed. Couldn't recommend more highly!