King Rooter & Plumbing

Steve B.

This is the second time we have hired this company because the first time they did such an excellent job, and they did an outstanding job this time. Derek was excellent to work with and did excellent work. The front office is great they even called to let you know when they're coming and if they were running a couple of minutes late. We couldn't be happier with the job we had done

Shanna Z.

Derek was amazing! He located a hidden leak and fixed a few other issues we pointed out while he was at our house. He was quick and helpful. After noticing our tub had not been caulked he did that for us. While Derek was fixing a leaky pipe, one of the kids jumped into the shower without knowing it had to set. Derek completely re-caulked the tub just to ensure it was perfect!! What a pro!

J B S.

Had an appointment scheduled with them on July 1 and they were a no show. Called the office and they didn't have me on the schedule. They worked me in the next day 10-12 window. When they finally showed up 45 minutes late they spent less than 10 minutes looking at the basement, measuring and working up a quote. The quote was far higher than others I had received from much more professional companies. Stay Away!!!!!!!!

Katy V.

I highly recommend King Rooter & Plumbing. Derrick, Tony and Robert were professional, punctual, communicated appropriately, and were respectful of my home. I was grateful they were able to help and they did a great job, will definitely use them again!

Jennie P.

Jeff and crew saved us from a nightmare of a Valentine's Day freeze. They were the only service with same-day availability and thank goodness cause we'd been without water for a few days. Turns out, we had 1 pipe burst (without even realizing it) along with multiple leaks from this recent freeze. The biz owner was so respectful and just went over and beyond for us; from his careful cuts into basement drywall to the meticulous cleanup afterward... we are just so impressed with today's service and will only be calling King moving forward. Thank you again for all of your help today!

Robin E.

Wonderful service performed by Derek. He was very fast, professional, and couterious. Will 100% be using this company for all our plumbing needs in the future.

allison L.

I called to schedule and appointment and was quoted 39.99 for the service. I asked specifically that a sump pump video scope be done and asked again about the price which was quoted 39.99. The technician arrived on time and was pleasant during our conversation of the issues. He then went to collect payment which was $250.00 not the 39.99 he said the woman I spoke with sometimes got that wrong. I let him know that we had a deadline for a home inspection and could he please send the qoute and video over by 8pm. He said it would be no issue so then 8:00pm came around I texted to see if the quote and video would still be coming. He was very short and rude about how the timeline was not feasible and he was trying to spend time with his family (I would never have texted if the 8:00pm time hadn't previously been agreed to). He sent me a text quote which was very different then the number discussed at our review and then in the afternoon when the email with video and quote was sent it was again different then the 2 previously stated numbers. I would NOT recommend this company.

Gary M.

King Rooter sent out Brian to look at a broken outside water facet. He found a loose screw, and that was all it took. I insisted he charge me a service fee to make the trip, and take photo's of the now working facet.....
Good on this guy ; the last two ""estimates"", they wanted to charge me $350 to $400 dollars to replace......

Joshua J.

After another plumber decided to flake, King Rooter plumbers came as promised, were careful in my household with masks and gloves, and fixed my shower. I would highly recommend and plan on calling next time I have plumbing needs.

Jen S.

Lucky I even gave them 2 stars. Basically what a irritating experience so far. And by so far.. the work still isn't done yet. This was a 3k job the quote/plumber said was ""an easy job"" and would only take him one day.

As scheduled he (Anthony G)came out the first day April 23rd around 10am on a Wednesday alone, worked and left saying he was unable to finish and would be back at 10am the next day April 24th. Was unable to finish again on the 2nd day and said Couldn't be back till Tues May 5th at noon. To which he was a no call no show, we texted him that evening, he said he can come out again on Thurs May 7th, to which again he was again a no call no show. We tried to call & text him But he was not answering his phone or texting back. We Called company Friday May 8th and they said you should of called us and not the plumber and scheduled him for Saturday May 9th from 2-5p. He came with a helper and left saying it was finished, but upon inspection.... he hacked through two 2x4s (see pictures) and never plumbed in the toilet to the drain pipe. Just left a hole in the floor with the toilet ring. (Oh by the way they billed/ charged our bank account the full amount On April 28th?!?!)

We then called the company Monday May 11th to update them the job was still incomplete. They scheduled him yet again to come out today May 13th and even called this morning at 7:30am to say the tech says it's complete and to ask why he's coming out .. Really!! So the phone caller made Monday was for?!?! We informed them YET again as to why And she said she would let him know and then called back at 2:40pm. 40 min after his scheduled time to Say he was busy on another job and will not be available till this Friday May 15th...

So far That's 3 weeks! And Questionable work on the drilled 2x4s...poor communication, poor customer service!!!! And what company bills you out before the job is even completed? Or says it's done and you missed a whole drain pipe to a toilet?

I'm sure the others are correct in there star ratings and experience but I had to give an honest review because I feel so many companies now days try to buy off people to take down negative reviews or give higher star ratings for there Better Business Bureau rating when they screw shit up.. Well, this review is not coming down so don't bother asking me. And I will update all of you as to how this issue was taken care by the company and what was up with the hack job...Stay tuned.

Update 5/22/20 After posting this review we got a call the next day that the plumber would be out to complete the work. The final plumbing was completed. Due to no contact we never did get a chance to talk to the plumber while he was at the house about the hack job on the 2x4's. After talking with my BF we decided to just replace the 2x4s our self and just not deal with this company anymore. We were already behind 2 weeks because of the delayed service and didn't want to waste anymore time or energy. Then sat we got a thank you card in the mail from the company with a 50% off our next service with them....lol