King Rooter & Plumbing

Amberley D.

My experience from start to finish was excellent. Don was my technician and was kind, respectful of my home and made sure I understood what he was doing without being condescending (ladies you know what I'm talking about - just bc I can't fix plumbing doesn't make me an idiot)

Don did the work for far less than my other quotes - he also came up with a creative solution to the lack of access to my shower guts. Everyone else had told me I needed to have my shower retiled. Not Don! He put in a small and discreet access panel, saving me a ton of money.

I would highly recommend don and appreciate his professionalism and kindness while working in my home

Victoria W.

I attempted to schedule an estimate three times - first time they called me back saying the power went out and when did I schedule them? Second time they didn't show up and called to say their system went down so I scheduled again today. Guess what? No call and no plumber. Crappy company - do not waste your time!

Robert S.

Professional Company that does efficient, quality, and neat work. The Office Manager Bridgette who answers the telephone and relays the requests to the King Rooter Plumbing Team is always polite and helpful to providing quick solutions to your plumbing & drain job requests & keeps you informed if a plumbing crew will be running late to your residence or project location. The Owner and General Manager/Supervisor Jeffrey Lane provides précise and honest information for larger projects like the Sump Pump-French Drain System which King Rooter Plumbing Installed in my home. All the workers in the afore mentioned project lasting 4-5 days were always polite & demonstrating A+ work ethics, as this was a very laborous, dirty, dust evoking, and noisy project for everyone. Another time King Rooter Plumbing installed a beautiful new kitchen faucet in an antiquated 40-year old kitchen which had its complications, and they did a fantastic job.

Jessica S.

I could write paragraphs in this review on King Rooter & Plumbing, but for greater ease of reading for potential customers, I will just outline main points. To give background, we worked with this company from July 2016 through January 2017 on a garage conversion which required underground and above ground plumbing for a new guest suite. 1.) They used day laborers and sometimes left them without supervision to dig on our property. Early on, one worker proceeded to hit on a couple friends who were visiting. When they told him they were married, he said ""that's ok. We'll keep it on the down low"". 2.) The laborers took many breaks. Sometimes there were 2 laborers present, but often only 1 would be digging while the other one would sit and watch. The project was significantly delayed between their many breaks and numerous very short work days by the tech. 3.) The company did not camera the sewer line from our house first to determine the location of the sewer in our yard. So when they found it was further than they thought, they charged us an extra $1400 to complete the digging and required the money before they would continue the work. They said they were giving us a deal (originally planning on charging an extra $2100 beyond the estimate), even though the digging mostly just required paying minimum wage day laborers a couple extra days of labor. 4.) The main tech on our project would often work 3-4 hours a day, often leaving early. A couple times it was to ""go get parts"", but he would never return. I had a strong feeling that his short days were because he was pulled by the owner to do other smaller jobs to keep bringing in money. It didn't seem to matter to them that we were on a timeline. Our job, since it was bigger and would take longer, didn't take precedence because they wanted money coming in every day. But no one would be honest about where our tech kept disappearing to - he would just disappear and then they'd give excuses. One day, no one showed up at all and no one called. Even though they were clearly scheduled to finish out a major part of the project that day. 5.) They seem to operate from a distrust in customers right off the bat. This was evident throughout the process, such as refusing to continue work until more money was paid (even though 1/2 was paid up front). 6.) We failed our final inspection and needed something fixed. We got pushback from the main office person, because ""I was under the assumption that yesterday's visit was supposed to be the last"". They asked to speak directly with the inspector (as if I was lying), and then took several days before coming out to fix the problem. Then the office person asked for final payment the day it was fixed. I denied them the payment and said I would pay it after final inspectiopproval. 7.) Per contract originally completed by tech, I was to pay 50% of total up front, then 40% of total balance after top out completed, then the last 10% of total after final inspection. The front office person changed that and insisted it wasn't worded correctly. Rather, what it meant was pay 50% of total up front, then essentially 90% of what was remaining so there was only a small fraction left of total due after final. 8.) By the end of this ordeal, I felt like I was the crazy one. It felt somewhat like an abusive relationship in which the perpetrator keeps lying and mistreating you, but you end up feeling like you must have done something wrong. Their interactions felt very toxic. 9.) Super poor customer service overall. Project significantly delayed by months. We have worked with many contractors and personally built our own detached garage from the ground up. We're not dumb, but they seemed to think they could pull something over on us since we're women. Very unhappy with their service.

Tes G.

Great water heater repair service. They promptly responded by dispatching Mike and he did the repair in 30 minutes with reasonable cost and I was good to go. Very satisfied.

Matt D.

I had to have all plumbing replaced in a new home that I bought and had the absolute pleasure of having Mike as my technician. Aside from doing incredible work at a fair bid, Mike walked me through his process every step of they way, ensuring that I knew what he was doing and why and gave me his honest opinion about questions I had. He made the whole process easy to understand and quickly gained an incredibly satisfied customer who will use King Rooter and Plumbing for any future needs.

Samantha C.

Woman dispatcher was very helpful and easy to get an appointment. Jeff was very courteously and showed up professional and giving professional options.

Scott B.

Not sure how they are for plumbing, but their drivers are nuts. Had one call me every name in the book screaming out his window... I beeped my horn at him because he wouldn't merge (a bit impatient of me sure, but just use the merge lane like everyone else...) and that set him off seemingly. He pulled up beside me and just lost it. I can't believe someone with a company logo and phone number would act like that on the road...

Neil J.

The initial bid I received from them to replace by water main came in well under all of the other bids that I received so I chose to go with them. They were able to start the job the following week. They showed up on time and worked the entire day to get the job done. The damage to the yard was very minimal and really surprised me with the amount of work they had to do. They replaced everything back so that it looked like it did prior to the project. They kept the inside of the house clean as well. The three guys working on the project were very polite and professional. I also received a follow up call a few days after to make sure everything was satisfactory. I have another project I am going to need a plumber for and won't even be looking for other bids based on how great their service and work was.

Star W.

Awful experience. Hired for a cleanout, told I needed a new sewer line. Did not do the contracted work, toilet leaked into crawl space. I question the truth of the recommendation of the repair. After his work, hired another plumber who determined the work was performed subpar, not to contract, 80% blockage in the line from tree roots remained. Headed to court on this one.