King Heating Cooling & Plumbing

Chris S.

Called to make an appointment for furnace tuneup. Customer Service person was very helpful and professional. She noticed they had a cancellation and scheduled me for same day. Technician Steve arrived on time. Steve checked my thermostat (did not know I needed to change the batteries). Then he proceeded to clean every part on my high efficiency furnace while answering all my questions. Steve was very professional, knowledgeable and helpful. While the price for this service has gone up a bit, I feel I have peace of mind after Steve's assessment of my furnace. I will be contacting King Heating for their duct and dryer vent cleaning. Thank you Steve.

J R.

I live in Hammond, Indiana, and I am extremely happy with our choice to go with King! Everything from start to finish was seamless, and our technician, Chris, was phenomenal! Great personality, was very professional, and explained everything from start to finish. Highly recommend!!

Graylin C.

I have been with King Heating and Plumbing/ Chicagoland Heating for over 8 years. They are professionals and highly skilled in all they do.

They have install my new Furnace, AC and Hot Water Tank and it's have been going strong since.

I call them for my yearly maintenance checkups and cleaning for my Furnace and Air Conditioning units to maintain adequate performance.

Their technicians are courtesy and polite as well as well trained to get the job done correctly. They will answers all your questions if your have some.


Frank the technician was very informative and professional and getting my furnace unit to run at optimal. He checked everything and left no stone unturned.

I'm glad I chose King Heating and Plumbing to be the Doctor/ Technician for all my units maintenance.

They are a 5***** company.

I will recommend them to family, friend, neighbors and coworkers in the future.

Mark B.

This review may be fair/ unfair, but it represents my perceived experience with King heating.

My gripe is with their warranty/service program.

The backstory goes like this. This summer we had a problem with our AC unit. A technician from King came out. He was thorough, professional, and prompt. He recommended we pay for the service via the warranty/service program. This program included an annual furnace cleaning and check up.

When I went to schedule the fall furnace cleaning, they are booked out multiple months. In think this is unacceptable. If you don't have the staff to service the product don't sell the warranty.

So, in my opinion, I have purchased a product that King cannot provide in a time range that is acceptable.

Yelp User Y.

DO NOT RECOMMEND AT ALL. Poor customer service, extremely poor interpersonal office communication, completely disorganized. I made 2 separate appointments in August for air duct + heat/air furnace cleaning. Girl said serviceman would come between 12pm-5pm.

9-19-2023: received a voice message saying they confirmed our appointment for the next day: nothing else was said.
9-20-2023, 9am: I received a call from rep Randy panicking he needed a deposit to confirm our appointment (completely unprofessional approach). I told him the girl who took my original appointment said we could pay when the job was finished onsite. His response: ""Oh, OK. Well, we need something to hold this job down."" I replied ""Why are you calling me on the day of the appointment for deposit when appointment was made last month? Girl gave me 2 options: pre-pay or on the day of. I chose the day of when the job's completed."" He said ""Are you sure you are going to pay us when he comes?"" I was flabbergasted as to why he would ask me an unprofessional horrible accusation like that especially since we've done business with this company a few years ago with no problems. My response ""Of course, not sure why you think we would not pay."" WOW.

9-20-2023 10:10am: serviceman shows up early per my Ring video. I called their office, spoke to Randy: asked him why serviceman showed up early as appointment is at 12pm. He said ""Well, he is there now: are you home?"" Told him ""No, at work: that is why I made the 12pm appointment.""

1:05pm: Saw that company called me: called them back right away. Spoke to a girl: she said serviceman is on his way. Waited 45 minutes: didn't show up. Called Randy at 1:50pm: asked him where the serviceman was. He said ""We called you: was waiting for you to call back. He is on other job."" I told him I already talked to a girl at 1:05: she said he was on his way."" Randy said ""You'll have to wait.""

I canceled all appointments: told them never again will we do business. SO UNPROFESSIONAL.

Bill P.

Beware of this business. They told me my air conditioning unit was leaking and it wouldn't make it through the week let along the summer. I had another contractor look at it and he said it was fine. That was in June and my unit is still working just fine. I will never do business with King again. Definitely not trustworthy.

Brian T.

The service representative was very good however when he started calling me prices I felt my blood pressure go up and my pockets empty. This guy was quoting stuff that I felt in my spirit couldn't possibly be normal.

Kimberly M.

We would like to recognize the great work done on the install of our new furnace/AC unit today. Jeff G and George did a great job. They took care in our house to keep the work areas clean, explained the new thermostat/helped us connect it to our WiFi and provided a recap of the work done and explanation of both units.
We are pleased with the service.

Pamela T.

Called King Heating to look at a AC unit in my condo. Lee arrived, looked everything over. He recommended replacing the unit, so he set for Brandon to come out after 6p on a workday. That day/time didn't work for Brandon, so we setup for Saturday morning at 9a. Brandon did a no show. I called him, no answer, called the company and it was like the Twilight Zone. No one could find Brandon, I spoke with three ladies from customer service and the my final call was with Randy. No one ever called me back to give me a status. They charge you a service fee of $99 to come out but they won't follow-up, so I guess they make their money off just doing service calls. Bad service all the way around. Don't use.

Kelly K.

recently purchased a new heater, air conditioner and humidifier from King - also had a full vent/duct cleaning. The customer service at this place is top notch!! they are extremely reactive and proactive in their approach with their customers. I highly recommend them.

I specifically recommend Jacob & Mike for the vent/duct cleaning! they were professional and outstanding!!